If you or someone you care about uses a mobility aid (i.e. a wheelchair or scooter) you'll find all you need to know right here. As this information is updated regularly, we suggest you check back before your day of travel.
Services and amenities for guests with special needs in international destinations/hotels:
Travelling abroad with a special need can pose unique challenges. International accessibility services and amenities may not meet Canadian or American standards and may differ from location to location. WestJet Vacations strives to ensure that appropriate arrangements are made to make your vacation a remarkable experience, however when we are unable to guarantee the availability of or access to accommodations for guests with special needs in destinations outside of Canada and the U.S., WestJet Vacations will make a best effort to provide acceptable arrangements and will commit to disclose any arrangements in advance when possible. Please call us at 1-877-737-7001 so that we can help ensure your vacation needs are met and provide you with a list of our current hotel partners that may be able to meet your travel needs.
Reserving a wheelchair
If you need a little extra help getting around, we'd be happy to assist. Guests should advise WestJet that they require the use of a wheelchair online during their booking or by calling WestJet at 1-888-937-8538 (1-888-WESTJET). Please read the important information below and then let us know what your specific needs are. This allows us to ask the proper questions to ensure we help you in the best way possible.
Please be aware that WestJet Encore flights are ground loaded. Please contact us if you need extra help getting to or from the aircraft and while on board.
In addition to the checked baggage allowance, each guest is permitted to bring one medically required wheelchair at no charge. One powered mobility device will be accepted (if all conditions of battery acceptance are met) per guest where a guest has restricted mobility due to a disability, age, poor health or a temporary mobility problem.
Wheelchairs are carried in the cargo compartment of the aircraft, with the exception of a few aircraft (operating on select flights) which are equipped with a shelf that can stow one medically-required, guest-owned, standard-folding wheelchair. If the single wheelchair space is available, it can be requested at the counter on a first-come, first-served basis. The wheelchair cannot be used on board the aircraft.
Braces, crutches, walkers and canes, along with other assisting devices, will also be accepted free of charge. If you do not medically require these items yourself, you may transport it in checked baggage, however all applicable checked and excess baggage fees will apply.
WestJet strongly recommends that guests who use a mobility aid notify us at least 48 hours before departure. This gives us time to process your service request and find the most suitable seating arrangement. In cases where notification is not provided 48 hours before departure, we will make our best effort to accommodate.
Battery powered mobility devices
All battery powered mobility devices, including wheelchairs, power scooters and collapsible mobility devices require special handling. Our restricted items table has detailed information on battery acceptance and packing. More information can be found below, or you can also call us at 1-888-937-8538 for more information.
Mobility device battery acceptance
Failure to provide the required information about your mobility device's battery may result in the battery being denied transportation by WestJet. Please review and have your owner's manual ready when you contact us to identify the type of battery used and the proper stowage method to ensure safe transport.
WestJet accepts mobility devices that are powered by spillable, non-spillable, and lithium batteries, however some conditions apply. You must disclose to WestJet if your mobility device is powered by a lithium battery. Amendments may be made to WestJet guidelines and procedures as lithium batteries become more common. We suggest you check back from time to time for changes.
Please note: Batteries are classified as dangerous goods; restrictions apply and approval is required for these items as they require additional safety-related handling and packaging. Spare batteries are accepted for transport, provided that they meet acceptance criteria. All airlines maintain individual criteria for battery acceptance; if you are travelling with WestJet and/or another airline, please confirm the acceptance policy for each airline on your itinerary.
Powered collapsible mobility aids containing batteries that require removal for transport and stowage are accepted in the cabin, or as checked baggage. This applies to lithium and non-spillable battery operated units. Scooters that are up to 45 kg (100lb.) and have a battery that must be removed in order for the device to fully collapse (batteries not encased at the base of the scooter), are considered a powered collapsible mobility device.
If you are travelling with a lithium battery powered collapsible mobility aid, you are required to remove the battery and stow it in a protective pouch. WestJet will not provide a protective pouch for the battery. Failure to properly remove and stow the battery will result in denial of transportation of the battery.
If you are travelling with a non-spillable battery powered collapsible mobility aid, you are required to remove the battery in order for WestJet to properly package the battery for transport. It is your responsibility to remove the battery, or provide manufacturer's instructions on how to remove the battery. If you are unable to properly remove the battery for transport, or provide instruction on how to do so, the battery will be denied transportation. WestJet strictly adheres to the individual manufacturer recommendation for proper disassembly and stowage as described in the owner's manual.
WestJet will accept those mobility devices with non-spillable batteries where the battery is encased and attached to the base of mobility device as long as you or your attendant are able to deactivate or disconnect the battery and/or confirm that there will not be any accidental activation of the battery during transport. If you are not able to deactivate or disconnect the battery, you should be prepared to provide verbal instruction and the original manufacturer's manual, as well as any disassembly instructions you may have related to any modifications made to your mobility device. If a battery cannot be deactivated or disconnected, it will be denied transportation.
Our restricted items table has detailed information on battery acceptance and packing, or you can call us at 1-888-937-8538 for more information.
Irregularly sized and/or overweight medical devices
We may accept irregularly sized approved medical devices (e.g. ventilator, respirator, dialysis machine, etc.) which exceed the carry-on baggage allowance if the device can be stowed in an approved location without exceeding the weight limit for the most appropriate area in the aircraft, and it will not obstruct access to safety equipment, exits or the aisle. In all cases, acceptance of these items is at the sole discretion of WestJet.
Orthotic positioning devices
WestJet accepts orthotic positioning devices (OPD) for use on board the aircraft; all OPDs must:
- be medically required;
- fit within the aircraft seat - it may not extend above the back, impede the recline of seat in front and must allow the armrest to be fully lowered;
- use the aircraft seatbelt as the primary means of restraint (you must use the seatbelt for take off, landing and when instructed by the cabin crew);
- not be a booster seat or unapproved child restraint system;
- not be labelled with restrictions for use on board the aircraft or by the individual using it;
- not require a crew member to assist in its use in any way.
WestJet Vacations package bookings
Guests with special needs are welcome to book WestJet Vacations packages on the website; however, after completing your booking, we require you to call us at 1-877-737-7001 so we can request the additional services you require. Some WestJet Vacations hotel properties may not be able to accommodate certain services or requests.