Service and specialty animals
WestJet allows service and specialty animals in the cabin of the aircraft, free of charge, when on duty. Please note that the policies for the acceptance of service and specialty animals of our partner airlines may be different from ours.
Service animals are defined as dogs required for assistance to a person with a cognitive or physical disability.
If you feel your service animal requires additional floor space to ensure its comfort and safety on board, please be prepared to provide your dog's weight, length, height and width so we can accommodate your animal. We will determine seating needs based on the size of your animal as defined in the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft.
A Registered Certificate Identification card, other written documentation and the presence of harnesses or tags will be accepted as proof that the dog is a service animal.
For flights departing to and from the U.S. WestJet follows the U.S. Department of Transportation guideline for Nondiscrimination on the Basis of Disability in Air Travel and will also accept the credible verbal assurance of the qualified individual with a disability using the dog on WestJet aircraft.
WestJet will accept dogs in training to become service animals, provided the following conditions are met:
- The animal must be a minimum of eight weeks of age.
- The trainer should carry a letter from the assistance animal organization stating that they are a certified handler of the animal.
- The animal must wear their training vest at all times while on board the aircraft.
Specialty animals are defined as dogs that are not providing a service to a person with a disability, but are trained to perform professional functions. Some examples of a specialty animal include search and rescue dogs and avalanche rescue dogs. A certificate may be required. Please note that specialty animals are subject to all quarantine restrictions applicable to pets travelling in the cabin.
A Registered Certificate Identification card, other written documentation, the presence of harnesses or tags will be accepted as proof that the dog is a specialty animal.
Booking your flight
If you are travelling with a service or specialty dog, please notify WestJet a minimum of 48 hours prior to your flight's departure to allow adequate time to assign seating on the aircraft.
For guests travelling as part of a WestJet Vacations package booking, please contact us a minimum of seven days prior to departure. This will allow adequate time to assign seating on the aircraft, and to arrange suitable accommodations, transfers, car rentals or other services.
- Due to entrance and quarantine regulations, service and specialty dogs are not accepted on flights to or from:
- Barbados (Bridgetown)
- Jamaica (Montego Bay and Kingston)
- You must ensure your dog meets all entrance and quarantine requirements for your destination. You must also obtain all required documentation for your destination. This avoids a situation where your animal will be denied entry.
- If you are travelling to Dublin, please be aware that in addition to WestJet’s booking requirements for travel with these animals, your dog must be trained by an organization that is accepted by and affiliated to the International Guide Dog Federation (IGDF) and assistance dogs must be trained by an organization affiliated with Assistance Dogs International (ADI). You must travel with an assistance dog identification card provided by the qualifying organization and you are required to contact the Animal Health Section of the Department of Agriculture, Food and the Marine (DAFM) by phone well in advance of travel in order for the animal to travel.
- The following locations have strict import regulations. Prior authorization for your service or specialty dog must be arranged well in advance of travel. For more information please contact:
- Antigua - Veterinary and Live Stock Division
- The Cayman Islands - Department of Agriculture 345-947-3090.
- Dublin - Department of Agriculture, Food and the Marine (DAFM) +353-1-6072827 or e-mail firstname.lastname@example.org
- Hawaii - Department of Agriculture
- St. Lucia - Ministry of Agriculture, Forestry and Fisheries
- Trinidad and Tobago - The Chief Veterinary Officer - Animal Production and Health Division - Ministry of Food Production, Land and Marine Affairs
Guests traveling on a WestJet Vacations package
For guests travelling as part of a WestJet Vacations package booking, please contact us at 1-888-581-9499 a minimum of seven days prior to departure. This will allow adequate time to assign seating on the aircraft, and to arrange suitable accommodations, transfers, car rentals or other services.