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Laguna Azul is not a 5 star as you advertize, at best a 3 star.
We went with family to the Laguna Azul in Varadero from April 2 to 9, 2016. The wedding was amazing, had a great time with the family. The weather was excellent. Had a few issues. My luggage got destroyed on the way down and I put in a claim with Westjet when I returned to Winnipeg. I was sick for a few days even though I took all the vaccines before I went. But it did not last long and it not affect my vacation too much. Staff at the resort were great but the condition of the resort is very poor. At best a 3 star. On first glance, it is gorgeous but having read all the reviews before I came, most were absolutely true. We did have a toilet seat and a working shower but some of us didn't. The room was very musty smelling and no amount of spray could get rid of it. The patio door was broken and so was the closet door. Many cracked tiles and peeling paint. Even though the resort is only six years old, it is obvious that it has had minimal maintenance. The towels were torn and threadbare and we did not receive fresh ones every day. The pillows were in deplorable condition, full of stains and mildew. The mattress was very uncomfortable and also stained and full of mildew, looks like the quality was not very good from day 1. Most days, I had to ask for water for the room, it was not replenished automatically. The food was plentiful but not very tasty but I was prepared for that. The a la carte restaurants were a little better, the Japanese restaurant was the best food overall. I would go back to Cuba again but not at that resort. As prices went, it was more costly than some so I had more expectations of a great resort.
Love the beaches and the people
Varadero is a lively place in the heart of the city with many white sandy beaches nearby. The weather was humid and hot at around 32 Celsius. Love the complex and interesting history and people are so friendly. Love to go back !!
Varadero has a lot to offer.
Varadero offers a lot of variety for accommodations, something for everyone. Enjoyed the catamaran excursion.
Rich culture, beautiful scenery, fun experiences
Varadero is a fun and busy city with amenities within easy reach. We noticed the golf course, an amusement park & artisan markets. For nightlife, we heard that The Beatles Bar is the place to go. We went on a catamaran snorkel excursion where we were able to see beautiful coral and exotic fish, as well as have a dolphin experience before going to Cayo Blanco for the afternoon. It was quite hot and we enjoyed hours on the beach relaxing or looking for shells and coral. The water got deeper gradually with soft white sand underfoot. The people were friendly and I’m looking forward to returning! There’s so much more I want to see and experience!
Varadero was a nice spot.
Liked travelling with Westjet. Thanks for the humanitian suitcase for each guest. We were able to give out lots to the people of Cuba. We advised other guests about the humanitian suitcase. Weather was excellent. Will return to Cuba but in another city for a change.
Highly recommend vacation to Cuba
We went to Varadero for our honeymoon. Stayed for 10 days and had a great time. Spent some time relaxing at the resort but also enjoyed the tours and excursions we went on. Took a private tour to Havana. A private tour is the way to go! The tour guide's English was great and he was very knowledgeable about the history of Havana. He customized our trip to what our interests were which was fantastic. We did the catamaran excursion. Personally, we felt like it was more for people who wanted to sunbathe & drink alcohol. The snorkelling portion of the catamaran was not as enjoyable because there were about 40 of us in one concentrated area. The best excursion we went on was the Discover Tour. We got to drive around in a jeep (we followed the guide ahead of us), did snorkelling (much better experience!), swimming in a cave, city tour in the jeep, visit & lunch at a ranch and speedboating. This was the most fun! We highly recommend this tour. The weather was great, we always felt safe wherever we were & the month of July was a good time to go because it's not a busy time of year for them. We really enjoyed the food at our resort (Iberostar Laguna Azul). The second day we arrived in Varadero, we met with our WestJet Vacations representative, Ray. He was outstanding! Gave us all of the information we needed and answered all of our questions. We booked all of our tours & excursions through him. He was very helpful and super friendly. We would definitely go back to Cuba if we had the chance.
A nice place to visit!
We spent 10 days in Varadero at the Iberostar Laguna Azul. The city as a whole was nice. The people were all friendly and approachable. Everything is a bit outdated but that is Cuba as a whole. The beaches in Varadero were definitely the best part of the whole trip. Adventures and entertainment we acceptable for the size of the city. the catamaran tour to Cayo Blanco was fun and something to look at if you plan on being in the area. There are a few snorkelling places in and around Varadero.
Went deep sea fishing boat was rough, full open bar we where told it had was 1 bottle of cheapest rum they could find, was told as soon as we got on boat fishing was very bad will likely not get any fish and they were right! Next day trip to Havana bus was old and beat up tour was bad lunch was ok but we were crammed into the corner then we were taken to a old run down hotel to shower and get ready for supper "6 Peaple to a room!!!!!" supper was terrible! Next to the show where are foursome was split up and we were practically sitting behind stage! Trip was very misleading ! Would not tell anyone to do that!!
Very relaxing, whether in the hotel, delfinarium, beach or town
Very nice in whole. Stay away from street horse carriages (rip-off). * The least impressive of all was the flight itself. No entertainment system on the way down south, and no satellite service over the USA on the way back until coming closer to the Canadian border (then we're at home within minutes anyways). Everything else is pay, pay, pay. Again, no satellite service is a smack for the traveller. Extra cost? Not my problem in this century of travelling. Most people will not need overcharged tablets as a 'entertainment'. Please resolve.
Please read this review of Varadero/Havana Westjet Vacation
Our vacation started off on a bus from Varadero to Havana where our bus broke down late at night and we had to get out on a busy road with our luggage and wait for a new bus. When we arrived at the hotel in Havana, the Westjet rep did NOT meet us and we were on our own. The room was not satisfactory and in the morning when we tried to change, we met the Westjet rep (Finally) and she tried to help us move but our new room was just as bad. The hotel customer service was not very accommodating and we were constantly hassled outside by taxi drivers and other locals wanting to hire us. The rep was pushing shows on us and we signed up and paid for one but I got ill and the rep the next day did refund my money but my husband went to the show and was hassled about payment but we already paid the rep and got no receipts. In Varadero, there again was NO REP to meet us and NO help to find our room so we had to carry our luggage IN THE RAIN to our building which was difficult to find. We ended up finding a rep the next day who was very nice and helped us book 2 excursions. We could not go on the second one so another rep was going to refund our VISA, we are waiting for that. Overall we were not impressed with the Westjet Vacation services and are very disappointed :( Don't know if we will book another vacation through Westjet unless we are compensated for this one.
Varadero for fun in the Sun!!
Sunny with beautiful beaches! Excellent flea markets to shop for souvenirs. Excellent tours of Varadero & surrounding area. Very safe for tourists to venture out on their own. Very relaxing vacation...would go back in a flash!
Varadero is a GREAT vacation destination!
Super Vacation Destination by WESTJET! This is an addendum to our general review sent in yesterday and primarily concerns the destination and Westjet. Cuba, an excellent place for a vacation and as we have been 4 times (first time in Varadero!) it is still our favorite. The country is huge with plenty of opportunities for all travellers once arrangements are made... The people of Cuba and genuinely down to earth, well educated and cultured. Our vacation was an 11 day type and even though it was the first time we travelled in January/February, the weather was great except for two days when we took our overnight trip-tour of Havana. Westjet bends backward to make flying enjoyable even in rough weather as experienced on our Toronto bound flight---they are efficient and professional! Thank you Westjet! We returned well rested, enjoyed the blue sea, tanned by the Cuban winter sun and above all with the though of returning next year. TRY IT IN CUBA! TRY IT IN VARADERO @ IBEROSTAR LAGUNA AZUL!
Overall we had a great time at the Iberostar Veradero. The beach was out of this world, restaraunt and bar service was excellent. Our Maid service left a little to be desired but I think that was from lack of training as the maids were very friendly and mostly accommodating. It just seemed that we were always chasing after coffee or sugar or faceclothes or whatever. Our tour into Havana was really great. The tour ended with the show at the Tropicana and it was excellent. The only complaint I have were the seats booked by Westjet tours. the stage was a circular stage and we were not even beside the stage, but a little behind which distracted greatly from the experience. Varadero itself was a fun little town to poke around in. I felt safe the whole time there.
Loved Varadaro. I will for sure be returning
A great place to just 'be'...
We travelled this time for relaxation purposes. We cannot comment on the golf nor nightlife as we did not partake. We did however, walk, read on the beach, visit the town of Veradaro, ate, drank, swam and exercise. We went to Havana for the day and saw some of its sites (ie. Ernest Hemmingway bar). It was a relaxing, beautiful, refreshing, peaceful and memorable holiday. We will go back.
Varadero has one of the best beaches in the world and the people are very friendly.
The beach in Varadero is beautiful and because it is so long, it is never overcrowded. There are plenty of opportunities to make side trips to Havana and to other places, or go into town. The weather during our stay was perfect, with only one cool rainy day. It is certainly the place to either relax or stay busy. As the destination goes, it is to be recommended. However, I would not go back, having been there twice before.
Lots of history in the town
Varadero was awesome value, and very relaxing!
Varadero was the friendliest tropical place we have ever travelled too! We felt totally safe at all times! The weather was perfect and the scenery was beautiful. The people were so very friendly and very polite at all times. Excursions and souvenirs were very affordable. We felt we got great value for our money. Would go back for sure!
good beaches; quiet; relaxing;
Varadero; good beaches; excellent weather; would return in Dec; quiet; relaxing; good pre-holiday trip;
A great place to call your 2nd home
Varadero has the most wonderful beaches with that crystal clear water that you see on brochures or on tv. Going into the ocean is the best as there are no rocks to step on etc, just that nice sand. This last trip was our 8th trip to Cuba. Varadero is the safest place to holiday - tourists are looked after well. Cubans are so friendly and welcoming. Cuba gets a bad rap for having bad food but in the restaurants the food is great and the Cubans know how to cook. Buffet food at hotels not so great though. The weather is always wonderful...when asking a Cuban what the weather will be like the next day, they always say, "It will be nice" - and it is. Take a hat, sun glasses and sun screen! Even on a very hot day, there is always a breeze off the ocean or that warm water to cool one down! Don't go with expectations of having all the luxuries we have in Canada.