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    Best vacation ever, above average staff!

    Would recommend

    Reviewed by Hannah from toronto on Dec 08, 2015

    Date of stay: November 2015

    Trip type: Family

    AMAZING! I went with my aunt and mother for 8 days, we did not have high expectations because we have read lots of bad reviews not on iberostar but Cuba overall and did not want to be disappointed. We ...

    AMAZING! I went with my aunt and mother for 8 days, we did not have high expectations because we have read lots of bad reviews not on iberostar but Cuba overall and did not want to be disappointed. We were so pleasantly surprised, from the moment we had the fastest and easiest check in to the moment we got on the plane home we were treated like celebrities. The staff are amazing! we particularly loved Danyer and Roberto, they are apart of the entertainment staff and they went out of there way to make sure we had a good time! The bartenders always remember your drink and made sure you were always full. A must see that wasn't very advertised was the cigar lounge, Freddie the bartender is always doing cool tricks and treats you well, the in-house band is amazing and the guitarist definitely needs to join an American rock band he is unreal! overall best trip ever the positives definitely out way the negatives!

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    It was OK, but I will try elsewhere in future.

    Not recommended

    Reviewed by Barbara on May 14, 2014

    Date of stay: February 2014

    Trip type: Friends

    I have been to Cuba many times and always enjoy the people, the weather, the peacefulness. Of the various resorts I have been to, this one was in the middle. Things are, unfortunately, changing in Cuba. On various past trips ...

    I have been to Cuba many times and always enjoy the people, the weather, the peacefulness. Of the various resorts I have been to, this one was in the middle. Things are, unfortunately, changing in Cuba. On various past trips to Cayo Coco I have gone on local birdwatching trips for a very reasonable price. No such trip was listed in the excursions this time and my inquiry at the so-called "customer service" met with a blank look. The excursions that were listed were much more expensive than in the past. A massage was offered for a price I did not find reasonable.. WARNING: Watch your money. The first time I exchanged money at the hotel desk the woman shortchanged me. When I asked about the amount, it was corrected quickly. I suggest you specify you want a receipt at the beginning, might avoid this problem. I bought a carton of local cigarettes, handed the woman a 20 peso note, she gave me 2 pesos change. Again, I questioned this and she quickly corrected the change to 5 pesos. Too bad....

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    My family is already planning on returning for next March Break!

    Would recommend

    Reviewed by Elva on Mar 09, 2014

    Date of stay: March 2014

    Trip type: Family

    Thank you Iberostar Mohjito for giving our girls, aged 7 and 4 such a perfect vacation! 8th time for myself in Cuba and my husband and I thought we would need to bring the hot sauce with us based ...

    Thank you Iberostar Mohjito for giving our girls, aged 7 and 4 such a perfect vacation! 8th time for myself in Cuba and my husband and I thought we would need to bring the hot sauce with us based on previous exprerience, however not needed for this resort! The staff were so friendly at the buffet (special thanks to Juan Carlos) and reception and the nightly entertainment dazzled our girls. It was very nice how they involved the girls and other kids stayng at the resort. we just went as we knew the beach was excellent based on staying at other resorts in Cayo coco and Cayo Guillermo however the food at this resort exceeded our expectations. Although we brought soy milk packs for the kids (and nutella for toast) as they can be fussy with different tastes there were lots of choices for them. Although the ambiance was great at the Italian restaurant (and service) we actually preferred the guy making the fresh pasta at the buffet restaurant! Definately want to return! We stayed on site at Disney for the past 2 years and my girls had just as much fun playing on the beautiful beach, enjoying the clean pool and again the great nightly enterainment, that before kids, my hubby and I usually passed on. I was dissapointed about the trip cost to Moron and would have went as it would have been a great experience for the girls but thought it was a bit high. Other than that a wonderful experence for all! Thanks again!

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    Our stay was OK and it was an affordable family vacation though we will not be returning to Cuba.

    Not recommended

    Reviewed by Traveller on Sep 07, 2013

    Date of stay: August 2013

    Trip type: Family

    Great Beach. Rooms need to be upgraded. Resort staff were quite friendly. Housekeeping staff especially and did a great job each day cleaning and preparing the room. Food was passable in the Buffet. A la carte restaurant ...

    Great Beach. Rooms need to be upgraded. Resort staff were quite friendly. Housekeeping staff especially and did a great job each day cleaning and preparing the room. Food was passable in the Buffet. A la carte restaurant was pretty good except for the mosquitos (it is located in a saltwater marsh). Table service in the Lobby Bar left a lot to be desired. Cuban guests at the resort were quite rude and often horded food. Not much in activities for our teenage daughter. Nightly shows at the amphitheatre were pretty good.

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    Fantastic

    Would recommend

    Reviewed by Lascelles on Jul 14, 2013

    Date of stay: July 2013

    Trip type: Couple

    Fantastic vacation! Will definitely return next year with family! The food, service and people were awesome! My only gripe was that it took a long time for them to clean our room some days but it really didn't bother ...

    Fantastic vacation! Will definitely return next year with family! The food, service and people were awesome! My only gripe was that it took a long time for them to clean our room some days but it really didn't bother me that much.

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    Overall great place and wonderful service.

    Would recommend

    Reviewed by Cohiba Fan on Jun 25, 2013

    Date of stay: February 2013

    Trip type: Family

    The location, employees, beach, and overall service were excellent. The only draw-back were some rude Quebecers that were loud, obnoxious, and treated the employees poorly. Some of the pool staff were a little too involved with female customers during the ...

    The location, employees, beach, and overall service were excellent. The only draw-back were some rude Quebecers that were loud, obnoxious, and treated the employees poorly. Some of the pool staff were a little too involved with female customers during the day when families like ours were trying to enjoy the pool. Not a thing you want to explain to the kids. This was our second stay here and third time to Cuba. We would stay again but would really like to see the behaviour of both customers and employees monitored better.

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    I absolutely loved my stay! The resort was exceptionally clean and the staff were great!

    Would recommend

    Reviewed by Cathy on Jun 13, 2013

    Date of stay: June 2013

    Trip type: Single

    I vacationed at the Iberostar Mojito in the first week of June 2013 and I would definitely return in the future. The entire resort was exceptionally clean, including my room, the pools and the beach. The buffet had a wide ...

    I vacationed at the Iberostar Mojito in the first week of June 2013 and I would definitely return in the future. The entire resort was exceptionally clean, including my room, the pools and the beach. The buffet had a wide variety and everything was delicious especially the seafood! The beach is absolutely beautiful, you can walk for miles on silky white sand. I cannot say enough about the staff at the Iberostar Mojito, they were always very attentive and friendly and ensured your needs were met so that you would have the best possible vacation. My one and only complaint would be the mosquitos in the late afternoon and evening, however that is not the fault of the resort, just ensure you bring a good bug repellant. This vacation was one of the best and I would go back!!

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    Great Vacation!

    Would recommend

    Reviewed by Michelle on May 28, 2013

    Date of stay: May 2013

    Trip type: Large group

    Resort and Beach were beautiful! Staff were friendly, rooms were clean and great entertainment for adults and kids. We would definitely go ...

    Resort and Beach were beautiful! Staff were friendly, rooms were clean and great entertainment for adults and kids. We would definitely go back.

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    great vacation...would definitely recommend this resort.

    Would recommend

    Reviewed by lucy on Apr 18, 2013

    Date of stay: April 2013

    Trip type: Couple

    This hotel appeared to be going through some overhaul when we arrived. Over the course of our vacation, the grounds were being worked on, and they installed a washroom closer to the beach. There is too little ...

    This hotel appeared to be going through some overhaul when we arrived. Over the course of our vacation, the grounds were being worked on, and they installed a washroom closer to the beach. There is too little shade at the beach for the size of this resort. You need to get to the beach between 6 and 6:30 am to get shade. The beach is absolutely gorgeous. There is a bar at the beach. No food is offered. The beach is quite a walk from the resort. With the washroom being opened up nearby, the walk became less of an issue. The choices of food at this resort was not as plentiful as you would see in the Dominican or Mexico but what was offered was delicious and we had no complaints about the quality at all. The nightly entertainment was the best that we have seen during our various resort vacations. Lastly the staff at this resort were courteous and friendly. We would definitely recommend this resort.

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    totally destressed this is the resort to go too

    Would recommend

    Reviewed by Bal on Apr 15, 2013

    Date of stay: April 2013

    Trip type: Friends

    had a wonderful relaxing time the ocean water was warm and crystal clear beach was clean no litter any where the staff at the hotel are amazing and very helpful when ever you needed anything. the food was very good had some ...

    had a wonderful relaxing time the ocean water was warm and crystal clear beach was clean no litter any where the staff at the hotel are amazing and very helpful when ever you needed anything. the food was very good had some flavor to it not as bland as people talk about food in Cuban resorts. bedrooms very clean and bright excellent maid service. nightly entertainment was very good always different shows happening night club is very big but hardly any body went to it. overall i had a very nice relaxing experience and would recommend this resort cant wait to back soon

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    Better then expected (including the food).

    Would recommend

    Reviewed by Darvill on Apr 01, 2013

    Date of stay: April 2013

    Trip type: Couple

    My husband and I loved this hotel. It was exactly what we were looking for. We came from Vancouver, so it was more expensive then if you came from another city that flies their direct. We had lowered our expectations ...

    My husband and I loved this hotel. It was exactly what we were looking for. We came from Vancouver, so it was more expensive then if you came from another city that flies their direct. We had lowered our expectations after reading about Cuba, but we still wanted to go and we were very happy when it was better then what we expected. We changed our room to 2125. It was the top floor, bright corner unit, view of the trees and slight view of the ocean, close to the adult pool, so it was quiet and had a separate walk way to the beach away from the main area. The food was way better then expected. NO, you are not going to find the same quality as back home as Vancouver has some of the best food in the world, but it was good. There is a pasta bar, a salad and fruit bar, the usual buffet section of foods in steamer trays, something different every night at the carving table and a fresh grill (which we preferred). At the fresh grill they had different fish and meats that you could have grilled in front of you. I wouldn't suggest the beef as it is tough, but the pork chops are great. Every 2 weeks they have 1 lobster night and that was definately the highlight. The entertainment was amazing and we made sure not to miss it. Still not sure how those dancers can move the way they do. I think they are double jointed. The beach is stunning. Water that is the same as a pool.If you venture outside the hotel to the real Cuba you will see the people have VERY LITTLE, so you are living in a bubble at the resort and should be thankful for the amount that is offered. Tip for what to bring. In our Country we give away without a thought what someone in Cuba may treasure for a lifetime. The people in the resorts have the most money, but still they can't buy some things because they just don't exist there or they are extremely hard to find. If you have some room to back tools you would be very popular. We had packed used clothes and toiletries and gave them away on our day trip to Trinidad.

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    The great staff and the beach made our week in Cuba a wonderful holiday!!

    Would recommend

    Reviewed by KW on Mar 14, 2013

    Date of stay: March 2013

    Trip type: Couple

    We just returned from a very enjoyable week in Cuba. The beach in front of this hotel is the best in the area. It is cleaned and there are always lounging chairs and shade available. A beach ...

    We just returned from a very enjoyable week in Cuba. The beach in front of this hotel is the best in the area. It is cleaned and there are always lounging chairs and shade available. A beach bar and activities complete the picture perfect water. The rooms are simple but clean and they have an in-room safe and lots of hot running water. Now the staff... they are unbelievable. They are friendly, efficient and treat you like a real guest. A peso tip is always appreciated but never expected. We never had a problem getting a seat in any of the bars or restaurants and the line in the buffet was never too long. The evening shows were great. There was lots of choices of drink and the bartenders were not shy with the servings. The food was good and there was always lots to choose from. My husbands favourite meal was the red snapper served in the Italian a la carte restaurant which is one of three on the premises. I enjoyed the fact that there was always lots of vegetables and fruit and the fresh cheeses were amazing. There is not much to see in the area but if you are wanting a week of sun and the beach, this would be a good choice.

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    A beautiful pool, with lots of water

    Would recommend

    Reviewed by James on Mar 14, 2013

    Date of stay: March 2013

    Trip type: Friends

    The weather, beach, the people were great; the complaint we have is flushing the toliet with a bucket, however I guess it made the vacation one to remember. We were happy the pool was ...

    The weather, beach, the people were great; the complaint we have is flushing the toliet with a bucket, however I guess it made the vacation one to remember. We were happy the pool was close.

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    Great resort with friendly staff-beach is absolutely fantastic-we will return!!!!

    Would recommend

    Reviewed by Chadwick on Feb 23, 2013

    Date of stay: February 2013

    Trip type: Couple

    Arrived in Cayo Coco at the Mojito on 13FEB13. Upon landing, friendly Westjet reps met with us and assisted loading luggage and personally insured that we were on the right bus to our resort!! Upon arrival at the resort ...

    Arrived in Cayo Coco at the Mojito on 13FEB13. Upon landing, friendly Westjet reps met with us and assisted loading luggage and personally insured that we were on the right bus to our resort!! Upon arrival at the resort we were greeted with welcome cocktails and shown to our room. Resort is large, very clean and has extremely friendly staff! Beach is fabulous white sand lined with a fish filled coral reef several hundred meters off shore. Food at all the restaurants was great-and the buffet was surprisingly good as well (lots of fresh salad stuff for healthier eating!!) Alcoholic beverages are served STRONG-so you may have to request a little extra mix/juice!! Shows put on by the resort were well done and were put on at the outdoor theatre as long as the weather was good Great resort!!

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    wonderful, fantastic beach, great people. Very relaxing. Looking forward to returning.

    Would recommend

    Reviewed by Koester on Feb 18, 2013

    Date of stay: February 2013

    Trip type: Couple

    We will definatly return to this resort when we choose Cayo Coco. We loved the beautiful beach and the friendly staff. The food was delicious. At first impressions we felt the resort was a three, that was only because our ...

    We will definatly return to this resort when we choose Cayo Coco. We loved the beautiful beach and the friendly staff. The food was delicious. At first impressions we felt the resort was a three, that was only because our rooms appeared to be a little I need of an upgrade. It is a little bit of a walk to the beach, but it is the most beautiful beach we have ever been on. Great service, clean rooms, very good bar service, ample space at the pool, good evening shows, wonderful staff. There is an awesome lobster restaurant with a fantastic atmosphere just a few kilometres from the resort. It's called Playa Prohibida. very resonable for two people including beer Highly suggest checking it out.. This is our first holiday with West Jet Vacations and it will not be our last. From leaving Calgary till returning, every west jet employee was helpful, humorous, personal, efficient, and most of all seemed very happy to make our experience flying with them a great one. Thank you Westjet !!!!!

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    "We enjoyed our vacation! Dedicated staff is what makes this resort so very special"

    Would recommend

    Reviewed by S, I/S on Feb 17, 2013

    Date of stay: February 2013

    Trip type: Couple

    Enjoyed the very short bus drive from the airport to the resort. On arrival, the Iberostar Mojito reception staff handled everything quickly and efficiently. Our room, closets, mirror dresser and bathroom were good size and clean. Bedspreads and curtains need replacing, they are ...

    Enjoyed the very short bus drive from the airport to the resort. On arrival, the Iberostar Mojito reception staff handled everything quickly and efficiently. Our room, closets, mirror dresser and bathroom were good size and clean. Bedspreads and curtains need replacing, they are worn out. Had wonderful sunny weather the whole 11 days, however wind made it impossible to swim in the ocean...red flag for 7 days during our stay. Once wind subsided, we enjoyed swimming in the ocean, it was so warm and wavy. Beach is very beautiful...resort staff cleaned it up once wind subsided. Water is so many shades of green and blue, sky clear blue with occasional white fluffy clouds...a pleasure to walk and enjoy. All pools were very clean, water very cold on most days. Towel service very good, no delays when exchanging on daily basis. Food very good at the Sirena pool bar and the buffet....we always ate freshly grilled fish and meat. Good selection of yummy salads, vegetables, side dishes, fresh fruit, deserts. Bread is the best!!! All kinds, all so very good. Bacon is very good too. We also enjoyed many international drinks! Bar staff were accommodating to mix requested drinks. Cappuccino was great too!! We didn't go to any ala-cart dinners by choice All staff very much enjoy and appreciate receiving tips and presents. We went to yoga and aqua fit...both were fun. They also have many games and dancing troughout the day on the beach and by the pool. Cayo Coco was our 3rd Cuban destination (Varadero, Santa Maria). We love Cuban people, they are so warm and loving and happy...it is a pleasure to be with them for a while. We go to a different location each winter, this is the only reason we will most likely not go back. S, I / S Lethbridge, Alberta, Canada

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    Fabulous

    Would recommend

    Reviewed by Garry & Frances Ezinga on Oct 11, 2012

    Date of stay: January 2012

    Trip type: Couple

    Best vacation ever. Was there for 2 weeks in January with my wife. Loved it so much that I went back in April with my grandaughters age 12 & 13. Staff were wonderful. Have already booked another return trip ...

    Best vacation ever. Was there for 2 weeks in January with my wife. Loved it so much that I went back in April with my grandaughters age 12 & 13. Staff were wonderful. Have already booked another return trip for January 2013.

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    Fantastic vacation

    Would recommend

    Reviewed by Carlos Y Rosie on Feb 25, 2012

    Date of stay: February 2012

    Trip type: Couple

    The best place that I have been,the staff,food,rooms and the entertainment number one.I will come back again,again. Five star hotel and the people 7 ...

    The best place that I have been,the staff,food,rooms and the entertainment number one.I will come back again,again. Five star hotel and the people 7 start.

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    Almost Perfect! Staff is what make this resort so good

    Would recommend

    Reviewed by michelle on Feb 03, 2012

    Date of stay: February 2012

    Trip type: Couple

    We stayed Jan 25- Feb 1,2012. This hotel is in the process of new management with Iberostar. The Emperador side is closed under renovations, they plan on being open sometime between May and August. We can certainly understand why there ...

    We stayed Jan 25- Feb 1,2012. This hotel is in the process of new management with Iberostar. The Emperador side is closed under renovations, they plan on being open sometime between May and August. We can certainly understand why there are so many repeat guests as we are planning on returning in April this year. Check In/ Reception Very smooth. Staff very friendly and helpful. We stayed in building 17 and my husbands parents in block 22. There is a money exchange here, but the exchange rate at the airport is much better. You have to buy an internet card which is $6 CUC for 1 hour. There was only 1 working computer and extremely slow. No Wifi. Rooms Our room was kept spotless by Yaquelin. We were on the 3rd floor and had an oceanview. The rooms on the upper floors do not have balconies, but the windows open wide. There is 2 double beds pushed together. Safe is included with the room so no need to purchase the safety deposit box. The villas section 22 and 23 have balconies. Restaurants There is 1 buffet and 3 a la cartes at the present time. There is only 1 specialty restaurant open per day at the moment while things are slow. The food was quite decent for Cuba. I have celiac and always found something. The specialty restaurants always had a choice as well and were very accommodating. The Cuban was our favorite. I also had the lobster dinner which was very good, and nothing like our Atlantic PEI lobster at the Seafood restaurant. The service was top notch. All nonsmoking Beach Beautiful, only a 3-5 minute walk from main resort. lots of loungers. there are sand fleas so bring some repellent. Had an amazing time, if we were to change just 1 thing would be to have no smoking in the disco bar if you are allergic or sensitive stay away. The staff are awesome and are the real jewel of this hotel.

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    A five star experience.

    Would recommend

    Reviewed by Kaye and Rick Easton on Jan 09, 2012

    Date of stay: December 2011

    Trip type: Couple

    This was our first visit to this resort and we can not wait to go back. The resort was fantastic, the staff was so accommodating. It was very clean, very friendly. The staff bent over backwards to help in any ...

    This was our first visit to this resort and we can not wait to go back. The resort was fantastic, the staff was so accommodating. It was very clean, very friendly. The staff bent over backwards to help in any way they could. I can not say enough good things about the resort except do yourself a favor and try this place for yourself. The beaches, the rooms,the food, everything was 5 star all the way.

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      TripAdvisor

      What to expect (based on 3471 reviews):

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        5 most recent TripAdvisor reviews:

        Great family resort

        Reviewed by A TripAdvisor Member() on Jan 15, 2017

        We had a great family vac at the mojito. Staff were amazing. The kids activities were fun and the entertainment was too notch.. when I did run into some trouble as staff quickly rectified my...

        We had a great family vac at the mojito. Staff were amazing. The kids activities were fun and the entertainment was too notch.. when I did run into some trouble as staff quickly rectified my issues. Please note; do not book with HOLA vacations.. we ended up having to take a taxi to the airport as the bus was over 40 minutes late.. when I spoke with my hola rep he yelled at me and advised that there was nothing he could do.. I would never travel with them and would got with air Canada or sunwing vacations. We met lots of amazing people and would love to return again.

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            HORRIBLE EXPERIENCE

            Reviewed by Adriana M() on Jan 11, 2017

            We booked a vacation to Iberostar Mojito as our first trip to cuba. This proved to be a horrible experience. When we got to the resort, there was no reservation under our name, thankfully we had...

            We booked a vacation to Iberostar Mojito as our first trip to cuba. This proved to be a horrible experience. When we got to the resort, there was no reservation under our name, thankfully we had brought our papers to prove we did pay. House keeping changed our sheets, which was great, however after returning to our room we noticed a smell, after smelling it we noted that there was cat pee on the sheets. House keeping came and changed one bed sheets. We went back to our room and the smell was still there and unbearable, We went to the front desk and requested for the other bed sheets to be changed and we were told that there were no clean sheets and we would have to wait for the next morning (for a resort not having clean sheets is unacceptable) We requested another room and were told there were none. The resort was not busy so I do not believe that was true. As well there was never any toilet paper in any of the washrooms later on in the day. when asking the front desk if there was any, again we were told not until the next day. The one night we were in the washroom and house keeping was in there as well, we asked for toilet paper, where the house keeper took a roll of toilet paper out of the garbage that was wet and gave it to us. That is completely unsanitary and gross. This was a horrible experience. This was not a way we wanted to spend our holiday in a room that we could not stay in because of the smell, and nothing was done about it. It was not worth the money we paid, nor would we rate this hotel as it is rated, or recommend it to anyone for that matter.

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            Awesome staff and nice resort!!

            Reviewed by 316sas101(Toronto) on Jan 11, 2017

            We enjoyed staying at Iberostar resort in Cuba. The food at the buffet was very good, we mostly had grilled meats, fish, paella, rice and beans, etc. The fruits available were fresh. Remember to...

            We enjoyed staying at Iberostar resort in Cuba. The food at the buffet was very good, we mostly had grilled meats, fish, paella, rice and beans, etc. The fruits available were fresh. Remember to check out the churros stand, best churros ever!! The staff was friendly and helpful. The beach was excellent. The housekeeper is super amazing, the room was always spotless. Special shout out to Yaquelin Elsa. She is the nicest person with a happy personality. The night show was good, you can always keep yourself occupied listening to this singer in lounge that has a beautiful voice. During our stay we went to Morᅢᄈn which is a nearby city and it was great to see the local people. Overall, it is what I expected, I have travelled to many Caribbean countries. I enjoy learning about the unique culture, history, and cuisine of the Caribbean.

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            Great spot for Family vacations

            Reviewed by MarieCecileJ(Vancouver, British Columbia, Canada) on Jan 11, 2017

            We just came back from a wonderful stay at Iberostar Mojito. The staff is really nice, always smiling and very well groomed. A big thank you to Yaris in particular who is in charge of the kids club...

            We just came back from a wonderful stay at Iberostar Mojito. The staff is really nice, always smiling and very well groomed. A big thank you to Yaris in particular who is in charge of the kids club. She did her best to entertain our kids (4 , 7 and 8) lovely lady able to come up with great ideas with small budget. Great job also to all the entertainers and specially Yamila, Andy, Coca Cola . They are in the resort morning til evening and still with a smile and great sense of humour. The beach is beautiful: white sand, transparent water, blue. The pools are great too (3 of them , one for adults). The rooms are fine. we should have asked for ground floor with walk out to the pool side. It is not in good shape and needs renivation (been opened for16years). We found the buffet above average. There is always pasta station that our kids enjoy, grill station with fish and meat and prepared dished as well. Overall pretty good food. The only think that would have made our stay more enjoyabke would be better cocktails. Stick to beer, margarita in lobby bar or sex on the beach at Roberto's beach bar. If you go there for Mojito you'll be disappointed. Thanks to Dulce at the Front Desk and Cesar in F&B. This place is far from everything so don t expect to see cuban life. You can arrange a day trip for $120 a day. Great spot to relax with young kids!

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                Very friendly staff !! Exceeded our expectation !!

                Reviewed by karikam(Toronto, Canada) on Jan 10, 2017

                Just returned back to Toronto after a very memorable trip to Cuba . The staff at this hotel are very professional and friendly . Some of them stood out including the new hire Ms Yaris at the kids...

                Just returned back to Toronto after a very memorable trip to Cuba . The staff at this hotel are very professional and friendly . Some of them stood out including the new hire Ms Yaris at the kids club . She is one of the best kids club person I have ever met .. She made us completely at ease allowing us to drop all the 3 kids to her care .. the kids were super motivated to go back to her everyday .. The food at the hotel requires a special mention too .. I am a food snob obviously had no expectation with regards to quality or flavor however I have to admit the food experience was amazing especially at the buffet restaurant . All food were freshly prepared and full of local flavor and sometimes Spanish touch too :) Ceasar and Chef Jose runs the F&B operation quite well . Cocktails quality is inconsistent and a bit of help is required on the desert side .. Entertainment department if full of talents .. they always come up with fun activity and I have to admit they are a professional bunch . Look out for Jamila , Coca Cola and Andy.... they will for sure make you laugh :) rooms are clean but the resort is quite due for a renovation however the outstanding service delivery by the staff makes up for all the shortfalls .. So the final verdict is that I will go back again if the opportunity comes a long my way ..

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