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    We were surprised and found nothing to complain about

    Would recommend

    Reviewed by Udo and Ursula on Oct 30, 2015

    Date of stay: April 2015

    Trip type: Couple

    We would like to go back in March ...

    We would like to go back in March 2016

    Individual ratings:

    • Cleanliness
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    • Hotel Amenities
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      TripAdvisor

      What to expect (based on 2974 reviews):

      • Cleanliness
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      • Value

        5 most recent TripAdvisor reviews:

        Home To Us

        Reviewed by TequilaNovaScotia(Amherst, Canada) on Apr 22, 2017

        Stayed April 1-14, 2017. This is one of many visits to Blau. We usually visit at least once a year during our travels to Cuba. This trip was to relax and be pampered after 2 weeks of Casa stays...

        Stayed April 1-14, 2017. This is one of many visits to Blau. We usually visit at least once a year during our travels to Cuba. This trip was to relax and be pampered after 2 weeks of Casa stays around the Holguin Province. Lots of renovations were taking place or ongoing. The new larger Lobby washroom is now finished and they were busy putting in new ones by the pool snack bar and the Mary Sol snack bar and disco.. Unfortunately, it made for a long trek to reach a public washroom. All other public washrooms are receiving the same upgrades. They were all clean, had door locks, and tissue. The one washroom in dire need of repair is the one for the VIP restaurants and bar. It is bad. The tennis and basketball courts were receiving new fencing and cement. The roofs were being re-shingled and everything being spruced up with fresh paint. The gardeners were hard at work with new plantings of shrubs and hedges and the walkway lighting in the plus section has been upgraded. A very busy spot but did not disrupt vacationers. The power seemed to go out about the same time everyday but after a couple of brief spurts the resort generator would kick in so no biggy. We stay in the older section if visiting before March and choose the plus for warmer months. Prefer the digital air conditioning in the newer section because the older AC does not always keep the rooms cool when the temp is soaring outside. There are 2 buffets in use when the house count is high but still there are line-ups. We chose to go when it first opened or the last hour before closing. Worked better for us. There is always a complaint about beach size and not enough beach or pool cots. On our day of arrival we saw hundreds of new pool cots in storage. They finally replaced the ones at the pools and moved the old ones to the beach. The end of our last week they brought out more. We are mostly pool people and refuse to play the towel game so went 2 weeks with only having a pool cot on 5 days. Not acceptable! Nice to see the addition f a grill center beside the beach bar. Great addition for burgers, hotdogs, etc. The only other complaint I have was with the food. We have always enjoyed the food at Blau. We are not fussy and simple eaters. I love a fresh bowl of soup and this was my go to everyday at lunch. This year the soup was not good. All broth in all soups in all restaurants tasted like water. Even the VIPs. Very disappointing for me. We have made many return visits to this resort and I try to be fair in my reviews. A shout out to all the staff. They are what makes this resort so warm and welcoming. Till we meet again.

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        Always a pleasant stay. Mi casa Cubana.

        Reviewed by David O(LaBelle, NS) on Apr 18, 2017

        We have visited The Blau, Costa Verde 7 times now over a 10-year period and have seen many changes in that time. What used to be a cozy 400-room resort has expanded to almost twice that size at 749...

        We have visited The Blau, Costa Verde 7 times now over a 10-year period and have seen many changes in that time. What used to be a cozy 400-room resort has expanded to almost twice that size at 749 rooms. During our most recent visit, the Blau had about 1,100 guests. As a result, there were lineups for almost every service. After a few days, many guests went home, and the lineups disappeared. Certainly March and April are busy months, not only at The Blau but Cuba in general. Almost 75% of visitors to Cuba are Canadians wishing to escape our world-famous Canadian winters. Who can blame them? Rooms: We have always stayed in the older section of The Blau and find it quite adequate. With the temperature hitting 34 C and a high humidity, the room air conditioning struggled to keep up. So for the first time ever, we asked about upgrading to the Plus section. Guest services, have an office in the main lobby and they were extremely helpful as we made the transfer to Plus on day 3 of our stay. Top praise for Barbara Lobet and her staff for the efficient way this was handled. Adrian drove us to the Plus section along with our luggage. Thank you. The Plus rooms are newer (about 3 years old) whereas the standard Blau rooms are about 17 years old now. Blocks 1, 2 & 6 are quieter, while blocks 3, 4 & 5 are closer to the action. There is a fee per person/per day for the upgrade to Plus but I would say it’s worth it. All beds at The Blau are “firm” but “comfortable.” We always sleep well after a day of activity. Food: We find the Cuban food to our liking. The fresh fruit and vegetables are our favorite because of their “real” taste, especially the tomatoes. The salad bar is well stocked with lots of variety of fresh vegetables and cold cuts. Special mention on the cheeses and the breads: excellent. The fruit bar has fresh papaya, delicious bananas, guava and (this year) mangoes. You’ll also find tempting sweets and the most delicious homemade ice cream ever. At the front of the Buffet, there are chefs preparing pork, beef, chicken or fresh fish to your liking. There are also hot prepared dishes that you can serve yourself. Everyone gets a choice of 2 a la carte restaurants (Italian and Cuban) during their stay. There is usually a lineup to book these, but your interaction with Lillian who books them with you is well worth the wait. She’s a gem. “Plus” guests have two additional choices of a la carte restaurants, The Gourmet and The Spanish, both in the VIP building. Closer to the beach is the Snack Bar if you feel the need for a hamburger, hot dog, or French fries. Don’t miss the Cuban coffee, which is ‘earthy’ tasting and delicious. I prefer it as a latte or a cappuccino. The gift shop sells bags of coffee in one-kilo bags, if you want to take some home. Serrano is my personal favourite, but other brands are good as well. Bottom line; there are lots of places to eat, and a good variety of food choices. Swimming: standard guests have the pool in the main courtyard. Leo at the swim-up bar will be happy to serve you a drink with a smile. There’s also Pesquero beach with great snorkeling in relatively shallow water. A small water bottle filled with pieces of bread will keep colorful fish coming to you. Near the small cliffs there are sea urchins so watch your step or wear water shoes. Beach loungers were in short supply during our stay, so you may want to get to the beach very yearly to place a towel on yours to hold it. Most guests respect this. “Plus” guests have the use of the newer larger pool which has it’s own swim-up bar. Again, reserve your loungers early or you might miss out. Shopping: there is a gift shop in the hotel if you run out of something, and a market about a kilometer from The Blau with local artisans selling their wares. You could walk there but it’s more fun to take a horse-drawn carriage to this market. Your driver will be happy to wait for you and bring you back. The larger market in Guardalavaca is gone now, as they are building a new hotel in that space. Sad to see it go, but that’s progress. Cuba: The Blau suits our needs perfectly. The staff is friendly and hard working. They appreciate tips or small gifts but this is not necessary to get great service as some people have suggested. Anything left on the bed will indicate to the maid that this is for HER. Hair clips, small toys for kids, school supplies or personal hygiene items are always appreciated, deodorant, tooth brushes, tooth paste, etc. Cuba moves at a different pace than Canadians are used to. The first tip I would give is to RELAX and enjoy. Take in the sights, sounds and smells of Cuba. The greatest resource that Cuba has is its people. Cubans are genuinely friendly and helpful. As a traveller you are probably safer in Cuba than any country I could name. It’s helpful to learn some Spanish words, but not necessary. Many Cubans have a working knowledge of English or French, especially resort workers. With a few English words on their part and a few Spanish words on my part, we can usually make each other understood. At least, you’ve made the effort, and it’s fun trying. My last tip is the same as my first; RELAX and enjoy. Take it all in. Cuba is Cuba: it’s unique in the world. Savor it. Adios!

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        Blau..............Blah

        Reviewed by _tperhacs(Hagersville, Canada) on Apr 17, 2017

        Stayed in plus section. Rooms ok, clean with everything in working order. Resort under upgrading with wifi, painting, planting trees and roofing. No greeting from staff on arrival with drinks, power...

        Stayed in plus section. Rooms ok, clean with everything in working order. Resort under upgrading with wifi, painting, planting trees and roofing. No greeting from staff on arrival with drinks, power outages every day, lack of lounge chairs at pools and beach unless you grab one at 6:00 a.m., a la carte line for reservations took 2 hours, mediocre food, nightly entertainment poor, and buffet restaurant smells like a sewer outside. It seems like they expanded without adding services for the extra guests. Stayed next door at Playa Costa Verde 4 times prior, and enjoyed better. Enjoyed excursion trips more than the resort. Won't be back.

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        best Christmas away

        Reviewed by mario s(london) on Apr 16, 2017

        we spent a week in peaceful and beautiful place and we would like to return there! good food, clean rooms, amazing people and stunning beach ! RELAX. we enjoyed really nice evening shows,original...

        we spent a week in peaceful and beautiful place and we would like to return there! good food, clean rooms, amazing people and stunning beach ! RELAX. we enjoyed really nice evening shows,original cocktails in the bars.if you looking for cheaper trips you can ask the staff for private driver.we had trip to the cigar factory and town. if you are in all inclusive option you will never forget catamaran cruise (do not put your sunglasses on!)

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        March 18-25 Review

        Reviewed by Tracy Y(Kitchener, Canada) on Apr 16, 2017

        My friend and I stayed March 18-25. We booked the plus side. The resort grounds were lovely and well kept. The staff were incredible! Guillermo in the 24 hour bar and Michal in the pool bar were...

        My friend and I stayed March 18-25. We booked the plus side. The resort grounds were lovely and well kept. The staff were incredible! Guillermo in the 24 hour bar and Michal in the pool bar were exceptional! Luis the lifeguard was also very friendly! The rooms were spacious and clean and the housekeeping staff were exceptional! The resort is larger than it appears in the pictures however smaller in size than some of the resorts I have been to in other parts of Cuba. Food was excellent! The pizza is the best I have ever had! I would highly recommend exchanging money at the airport as the resort was out of money for 4 days. We met some exceptional people on our stay and if Claude is reading this I am sorry we did not exchange emails. Thank you Blau for not disappointing us! We will return again soon!

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