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    Great Stay.

    Would recommend

    Reviewed by Great Hotel on May 30, 2016

    Date of stay: May 2016

    Trip type: Couple

    It is a remote location, so if you want to travel 50 minutes or more to towns be prepared. If however you plan to stay on resort its perfect. Easy walk to all venues. The beach is not easily accessible ...

    It is a remote location, so if you want to travel 50 minutes or more to towns be prepared. If however you plan to stay on resort its perfect. Easy walk to all venues. The beach is not easily accessible if you are mobility impaired. That being said, the sand and water are beautiful. The staff are extremely friendly and helpful, they take pride in the resort and Country.

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    Great value, fantastic beach, friendly resort staff and locals.

    Would recommend

    Reviewed by Brent H on Jan 13, 2016

    Date of stay: January 2016

    Trip type: Family

    Our family 4 couples had a great vacation here from December 28 to January 4th. The weather was great, the hotel was good value and the beach was awesome. Westjet flights were pretty much on time and great service. Hotel is ...

    Our family 4 couples had a great vacation here from December 28 to January 4th. The weather was great, the hotel was good value and the beach was awesome. Westjet flights were pretty much on time and great service. Hotel is a solid 3.5 to 4 stars. Food was good, very good if you waited for freshly made and the New Year's Eve buffet was great! Service was great and a la carte restaurants were a nice change from the buffets. Nice pools and good overall resort. Catamaran excursion and Remedios/Santa Clara city tour were great.

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    ce fut l un de mes plus beau voyage ...

    Would recommend

    Reviewed by Diane on Mar 22, 2015

    Date of stay: March 2015

    Trip type: Friends

    Nous avons aimᅢᄅ visitᅢᄅ votre hᅢᄡtel ..le seul commentaire c,est qu'ᅢᄅtant donnᅢᄅ les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de biᅢᄄre au dᅢᄅbut de l'aprᅢᄄs-midi ,mais ...

    Nous avons aimᅢᄅ visitᅢᄅ votre hᅢᄡtel ..le seul commentaire c,est qu'ᅢᄅtant donnᅢᄅ les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de biᅢᄄre au dᅢᄅbut de l'aprᅢᄄs-midi ,mais en gᅢᄅnᅢᄅral nous sommes trᅢᄄs contents de notre semaine de vacances et je le recommanderais n'importe quand ...merci aux personnel courtois et chaleureux..aux sourires et ᅢᅠ votre belle humeur..vous ᅢᆰtes des gens sympathiques qu'on a le goᅢᄏt de revoir...Aux gens des spectacles BRAVO BRAVO BRAVO VOUS ᅢハTES EXTRA......vous avez beaucoup de talent....merci merci et merci xxxxx

    Individual ratings:

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    Breath taking beach and ocean, gorgeous hotel, will come back!

    Would recommend

    Reviewed by Jen on Nov 14, 2014

    Date of stay: October 2014

    Trip type: Couple

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband ...

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband received a sting the second day. There are a variety of beautiful pools to swim in instead however, and the beach is incredible for lounging on.

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    Can't wait to return with more friends

    Would recommend

    Reviewed by Pauline on Oct 31, 2014

    Date of stay: November 2013

    Trip type: Family

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality ...

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality restaurants . Not so good Entertainment in the evening . I am planning to go back this year , the most thing I was impressed with it was so safe you had a god feeling walking to the next village very courteous gentle people loved it

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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service dᅢᄅplorable, beaucoup de moustiques, manque de propretᅢᄅ, 24 hres sans ᅢᄅlectricitᅢᄅ. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ᅢᄄme et derniᅢᄄre fois que j'y suis allᅢᄅe. ᅢタ l'hᅢᄡtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aᅢᄅroport de Santa Clara. Il y a des moustiques et je suis piquᅢᄅe ...

    Bonjour, Plus jamais Cuba, c'est la 6ᅢᄄme et derniᅢᄄre fois que j'y suis allᅢᄅe. ᅢタ l'hᅢᄡtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aᅢᄅroport de Santa Clara. Il y a des moustiques et je suis piquᅢᄅe comme un ᅢᄅdredon. ᅢタ 7 heure le matin, il faisait le fumisage, on respirait ᅢᄃa et il y avait tellement de boucane, que ᅢᄃa crᅢᄅait un brouillard... un conseil, que je donne ᅢᅠ l'hᅢᄡtel, ᅢᄃa devrait ᅢᆰtre fait durant la nuit, de sorte que nous en ressentions pas les consᅢᄅquences, il y avait des bᅢᄅbᅢᄅs et des enfants sur le site, pas trᅢᄄs bon, pour leur poumon... Je me demande si, les gens qui ᅢᄅcrivent des commentaires sont payᅢᄅs par des agences, mais la seule personne crᅢᄅdible se nomme Chantal et demeure ᅢᅠ Ste-Anne des Plaines, elle a sᅢᄏrement voyagᅢᄅ ailleurs comme moi, pour voir la diffᅢᄅrence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas trᅢᄄs souriants. Pas de service de mini bar dans la chambre comme c'ᅢᄅtait supposᅢᄅ et ᅢᄅcrit dans les avantages. En 7 jours j'ai changᅢᄅ ma serviette de plage 1 fois, il n'y en avait jamais, c'ᅢᄅtait toujours la mᅢᆰme rᅢᄅponse, plus tard.... Bar 24 heures trᅢᄄs bruyant, pas d'agent de sᅢᄅcuritᅢᄅ pour calmer les fᅢᆰtards juste devant les chambres, malgrᅢᄅ notre appel et notre visite ᅢᅠ la rᅢᄅception ᅢᅠ 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propretᅢᄅ, au repas, le service se faisait avec la mᅢᆰme spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude mᅢᆰme dans les restaurant ᅢᅠ la carte... Aucune hygiᅢᄄne, faudrait qu'il soit ᅢᄅduquer en ce sens, il y avait mᅢᆰme de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changᅢᄅ d'idᅢᄅe ᅢᅠ plusieurs reprises, on abandonnait... Nous avons manquᅢᄅ d'ᅢᄅlectricitᅢᄅ 24 heures dans notre bloc, rien ᅢᅠ faire, la rᅢᄅception nous contait toujours des sornettes, au lieu de la vᅢᄅritᅢᄅ, au lieu de nous changer de chambre, ᅢᄃa durᅢᄅ du dimanche ᅢᅠ 18h30 au mardi 16h30. Pas normal pour un site supposᅢᄅment comme indiquᅢᄅ 5 ᅢᄅtoiles dans leur lobby. Le samedi, nous avons perdu la tᅢᄅlᅢᄅvision, supposᅢᄅment le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut dᅢᄅbouler sable et rocailles pour y arriver, (PAS ᅢノVIDENT POUR LES PERSONNES AGᅢノES OU AYANT DE LA DIFFICULTᅢノ ᅢタ SE DᅢノPLACER) peu d'abri solaire, pour les chaises ᅢᅠ la plage, toujours prises, car les gens allaient mettre leurs serviettes trᅢᄄs tᅢᄡt, (ᅢᅠ remarquer que nous avons eu ᅢᅠ peu prᅢᄄs 2 belles journᅢᄅes, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dᅢᄏ mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafᅢᄅs. Le cafᅢᄅ au dᅢᄅjeuner, ᅢᅠ la salle ᅢᅠ manger, exᅢᄅcrable, au bar il ᅢᄅtait bon. Par contre beau site bien entretenu par les jardiniers, tous trᅢᄄs souriants. Pour ce qui est des piscines, trᅢᄄs propres et beaucoup de chaises et d'abris pour se protᅢᄅger du soleil. La chambre ᅢᄅtait pas extrᅢᆰmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche ᅢᄅtaient lavᅢᄅes avec du dᅢᄅsinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payᅢᄅ trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes trᅢᄄs dᅢ래ᄃue, pas de vol direct, car nous ᅢᄅtions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas trᅢᄄs sain! C'ᅢᄅtait avec escale ᅢᅠ Toronto. Le vol d'arrivᅢᄅe ᅢᅠ Montrᅢᄅal, ᅢᅠ notre retour le 22 fᅢᄅvrier, devait ᅢᆰtre ᅢᅠ 21h16, mais Westjet ne pouvait atterrir ᅢᅠ Toronto, pour le transit ᅢᅠ cause de la pluie verglassante qu'on nous a dit, donc, on a manquᅢᄅ de gaz ᅢᅠ force de tourner en rond, et on a dᅢᄏ se rendre ᅢᅠ Ottawa, pour gazer, (pourquoi pas Montrᅢᄅal ???, nous aurions ᅢᄅtᅢᄅ rendu) nous sommes revenus ᅢᅠ Toronto ensuite, pour le dᅢᄅpart annoncᅢᄅ ᅢᅠ 22h45 pour Montrᅢᄅal, (pas de repas) on a dᅢᄅcollᅢᄅ juste ᅢᅠ minuit, puis on a atterri ᅢᅠ 1h15 du matin. Donc 3 envols et 3 atterrissages dans la mᅢᆰme journᅢᄅe! INCROYABLE...C'ᅢᄅtait mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 ᅢᄅtoiles et trᅢᄄs petit, ᅢᅠ cette hᅢᄡtel. Je demande un dᅢᄅdommagement en argent pour tous nos dᅢᄅsagrᅢᄅments, le manque de comfort et les fausses donnᅢᄅes de ce site. Michelyne Blais 42 de Piᅢᄅmont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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      TripAdvisor

      What to expect (based on 6229 reviews):

      • Cleanliness
      • Location
      • Rooms
      • Service
      • Value

        5 most recent TripAdvisor reviews:

        1st Time in Cuba

        Reviewed by Kevin G() on Apr 24, 2017

        I'd like ti give it 4.5 stars but cannot. The resort was excellent. The food was good but I could see how overly fussy people could complain. I really think anyone should be able to find something...

        I'd like ti give it 4.5 stars but cannot. The resort was excellent. The food was good but I could see how overly fussy people could complain. I really think anyone should be able to find something different to eat each day that they would like. The bus ride wasn't really that bad, especially on the way there with a 6 pack of beers you can buy right before getting on. The resort was beautiful, clean and well kept. It might be showing some age in a few areas but it looked as though they were in process of repairing those sections. The wifi is really the only glaring fault...if you call that one. For us, it was only so we could contact the kids to let them know we arrived safely. In the end.....we just made a $2 phone call instead. the beach is by far the best I've seen, mind you I'm only comparing it to Florida/Mexico and the Bahamas. No bugs at all, which was fantastic. 24 hour food and drinks was very nice. Service and staff were great. Very little to complain about at all.

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        Best service ever !

        Reviewed by Thunder T() on Apr 23, 2017

        A big shout out to Yani and Lia Net from the snack bar they always took good care of us and were amazing ! The rooms were gorgeous and clean ! The food was pretty amazing for Cuba overall everyone in...

        A big shout out to Yani and Lia Net from the snack bar they always took good care of us and were amazing ! The rooms were gorgeous and clean ! The food was pretty amazing for Cuba overall everyone in that place deserves Also to Yaritza Emily Jeidy Gloria,and Mylene

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            Lovely property. Would return for sure.

            Reviewed by canadagal09(vancouver) on Apr 23, 2017

            I was really pleasantly surprised by this property. By Cuban standards, it's great. The beach is gorgeous, and the hotel pools are really great. There is something for everyone. The main pool was...

            I was really pleasantly surprised by this property. By Cuban standards, it's great. The beach is gorgeous, and the hotel pools are really great. There is something for everyone. The main pool was nice, but party central, so we chose to mainly use the quieter pool, which was great. Staff were very friendly and happy. The only thing which wasn't great were the beds. They're too firm for my liking.

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            Third time - No regrets

            Reviewed by 25davem(Midland ON) on Apr 23, 2017

            Every time we go back it gets better and better. Service - check in was smooth and friendly room - always clean, comfy bed, small fridge refilled daily, always bottled water - cleaning service...

            Every time we go back it gets better and better. Service - check in was smooth and friendly room - always clean, comfy bed, small fridge refilled daily, always bottled water - cleaning service does an outstanding job. Pool - always clean. always lots of chairs. Pool bar was great, always smiles and conversations. Food - al la cartes were great, food was quick and hot - plenty of options, servers smiling and happy. Buffet had great choices, hot food, quick service. I did notice that the beer seemed colder this year, maybe packing kegs in ice, whatever it is, its great keep it up. Returning Guest dinner - blew us away, Lobster, cigars, music and genuine caring and love from staff. Tables looked awesome, beautiful night had by all. Lobby bar - the staff work so hard as its the busiest place at night. Always quick and happy. Mojito bar is great as well. They make them perfect. Safety - always safe in Cuba!!!! I see some people say negative things about food - its great, if you want 5 star dining, pay 2500.00 go to an expensive place, The beautiful people of Cuba make every dinner a 5 star meal see you in March 2018 for our 4th week!!!! keep up the great work Management and staff!!!!

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            Nice place!

            Reviewed by JJC2009() on Apr 22, 2017

            Beautiful ocean water, gorgeous beaches, rooms are clean, grounds are clean and we'll maintained, buffet is okay, Alejandro in the buffet was awesome, great service, polite and always had a table...

            Beautiful ocean water, gorgeous beaches, rooms are clean, grounds are clean and we'll maintained, buffet is okay, Alejandro in the buffet was awesome, great service, polite and always had a table ready for us at dinner time when he was working.

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                  Our guest rating from 11 reviews

                  TripAdvisor rating from 6229 reviews

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