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    Great Stay.

    Would recommend

    Reviewed by Great Hotel on May 30, 2016

    Date of stay: May 2016

    Trip type: Couple

    It is a remote location, so if you want to travel 50 minutes or more to towns be prepared. If however you plan to stay on resort its perfect. Easy walk to all venues. The beach is not easily accessible ...

    It is a remote location, so if you want to travel 50 minutes or more to towns be prepared. If however you plan to stay on resort its perfect. Easy walk to all venues. The beach is not easily accessible if you are mobility impaired. That being said, the sand and water are beautiful. The staff are extremely friendly and helpful, they take pride in the resort and Country.

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    Great value, fantastic beach, friendly resort staff and locals.

    Would recommend

    Reviewed by Brent H on Jan 13, 2016

    Date of stay: January 2016

    Trip type: Family

    Our family 4 couples had a great vacation here from December 28 to January 4th. The weather was great, the hotel was good value and the beach was awesome. Westjet flights were pretty much on time and great service. Hotel is ...

    Our family 4 couples had a great vacation here from December 28 to January 4th. The weather was great, the hotel was good value and the beach was awesome. Westjet flights were pretty much on time and great service. Hotel is a solid 3.5 to 4 stars. Food was good, very good if you waited for freshly made and the New Year's Eve buffet was great! Service was great and a la carte restaurants were a nice change from the buffets. Nice pools and good overall resort. Catamaran excursion and Remedios/Santa Clara city tour were great.

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    ce fut l un de mes plus beau voyage ...

    Would recommend

    Reviewed by Diane on Mar 22, 2015

    Date of stay: March 2015

    Trip type: Friends

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais ...

    Nous avons aimé visité votre hôtel ..le seul commentaire c,est qu'étant donné les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de bière au début de l'après-midi ,mais en général nous sommes très contents de notre semaine de vacances et je le recommanderais n'importe quand ...merci aux personnel courtois et chaleureux..aux sourires et à votre belle humeur..vous êtes des gens sympathiques qu'on a le goût de revoir...Aux gens des spectacles BRAVO BRAVO BRAVO VOUS ÊTES EXTRA......vous avez beaucoup de talent....merci merci et merci xxxxx

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    Breath taking beach and ocean, gorgeous hotel, will come back!

    Would recommend

    Reviewed by Jen on Nov 14, 2014

    Date of stay: October 2014

    Trip type: Couple

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband ...

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband received a sting the second day. There are a variety of beautiful pools to swim in instead however, and the beach is incredible for lounging on.

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    Can't wait to return with more friends

    Would recommend

    Reviewed by Pauline on Oct 31, 2014

    Date of stay: November 2013

    Trip type: Family

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality ...

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality restaurants . Not so good Entertainment in the evening . I am planning to go back this year , the most thing I was impressed with it was so safe you had a god feeling walking to the next village very courteous gentle people loved it

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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service déplorable, beaucoup de moustiques, manque de propreté, 24 hres sans électricité. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée ...

    Bonjour, Plus jamais Cuba, c'est la 6ème et dernière fois que j'y suis allée. À l'hôtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aéroport de Santa Clara. Il y a des moustiques et je suis piquée comme un édredon. À 7 heure le matin, il faisait le fumisage, on respirait ça et il y avait tellement de boucane, que ça créait un brouillard... un conseil, que je donne à l'hôtel, ça devrait être fait durant la nuit, de sorte que nous en ressentions pas les conséquences, il y avait des bébés et des enfants sur le site, pas très bon, pour leur poumon... Je me demande si, les gens qui écrivent des commentaires sont payés par des agences, mais la seule personne crédible se nomme Chantal et demeure à Ste-Anne des Plaines, elle a sûrement voyagé ailleurs comme moi, pour voir la différence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas très souriants. Pas de service de mini bar dans la chambre comme c'était supposé et écrit dans les avantages. En 7 jours j'ai changé ma serviette de plage 1 fois, il n'y en avait jamais, c'était toujours la même réponse, plus tard.... Bar 24 heures très bruyant, pas d'agent de sécurité pour calmer les fêtards juste devant les chambres, malgré notre appel et notre visite à la réception à 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propreté, au repas, le service se faisait avec la même spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude même dans les restaurant à la carte... Aucune hygiène, faudrait qu'il soit éduquer en ce sens, il y avait même de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changé d'idée à plusieurs reprises, on abandonnait... Nous avons manqué d'électricité 24 heures dans notre bloc, rien à faire, la réception nous contait toujours des sornettes, au lieu de la vérité, au lieu de nous changer de chambre, ça duré du dimanche à 18h30 au mardi 16h30. Pas normal pour un site supposément comme indiqué 5 étoiles dans leur lobby. Le samedi, nous avons perdu la télévision, supposément le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut débouler sable et rocailles pour y arriver, (PAS ÉVIDENT POUR LES PERSONNES AGÉES OU AYANT DE LA DIFFICULTÉ À SE DÉPLACER) peu d'abri solaire, pour les chaises à la plage, toujours prises, car les gens allaient mettre leurs serviettes très tôt, (à remarquer que nous avons eu à peu près 2 belles journées, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dû mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafés. Le café au déjeuner, à la salle à manger, exécrable, au bar il était bon. Par contre beau site bien entretenu par les jardiniers, tous très souriants. Pour ce qui est des piscines, très propres et beaucoup de chaises et d'abris pour se protéger du soleil. La chambre était pas extrêmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche étaient lavées avec du désinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payé trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes très déçue, pas de vol direct, car nous étions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas très sain! C'était avec escale à Toronto. Le vol d'arrivée à Montréal, à notre retour le 22 février, devait être à 21h16, mais Westjet ne pouvait atterrir à Toronto, pour le transit à cause de la pluie verglassante qu'on nous a dit, donc, on a manqué de gaz à force de tourner en rond, et on a dû se rendre à Ottawa, pour gazer, (pourquoi pas Montréal ???, nous aurions été rendu) nous sommes revenus à Toronto ensuite, pour le départ annoncé à 22h45 pour Montréal, (pas de repas) on a décollé juste à minuit, puis on a atterri à 1h15 du matin. Donc 3 envols et 3 atterrissages dans la même journée! INCROYABLE...C'était mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 étoiles et très petit, à cette hôtel. Je demande un dédommagement en argent pour tous nos désagréments, le manque de comfort et les fausses données de ce site. Michelyne Blais 42 de Piémont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 5735 reviews):

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        5 most recent TripAdvisor reviews:

        vacance

        Reviewed by Gabriel S() on Jan 09, 2017

        This is our 3rd time we go to this hotel and we love this place, the customer service is great on a big thank you to Martha who knew how to satisfy us in our requests. Warm and clean place and we eat...

        This is our 3rd time we go to this hotel and we love this place, the customer service is great on a big thank you to Martha who knew how to satisfy us in our requests. Warm and clean place and we eat very well .. thank you to playa cayo santa maria and we are already hate to go back this year ... vacancy from November 18 to 25

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        Stay at Playa Cayo Santa Maria in October 2016

        Reviewed by Donna_Andre(St Bruno QC) on Jan 09, 2017

        We are repeating clients to the Playa Cayo Santa Maria and have been to Cuba many many times before. The reason why we continue to return to this hotel is because of wonderful service and very...

        We are repeating clients to the Playa Cayo Santa Maria and have been to Cuba many many times before. The reason why we continue to return to this hotel is because of wonderful service and very friendly staff. The hotel has a super location and a beautiful long beach, which we love to walk. Planning to return soon. All the best to all of you in the New Year. Donna & Andre

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        December 27 - January 3

        Reviewed by PriceChecker14 () on Jan 09, 2017

        Myself and my girlfriend stayed at PCSM over new years and it was excellent, the weather was very pleasant and the staff was over the top. I would definitely recommend this resort. We booked an...

        Myself and my girlfriend stayed at PCSM over new years and it was excellent, the weather was very pleasant and the staff was over the top. I would definitely recommend this resort. We booked an ocean view room (villa 14) and it was worth it, you can't beat the view. We spent most of our time on the beach and it was not too crowded we could always find seats. The beach is power white sand and it never got old! Food: yes the food is a little bland but there is always something for everyone to eat. (Pasta was the best). Wifi: the internet isn't the best, you can only use it in the lobby, we stayed 7days and it was only working twice (2 passos per hour). The Cuban workers on the resort work so hard to make your stay a good one, it's always nice to throw a couple Passos their way it's well deserved. Excursion: we did the speed boat excursion and for only 45 Passos each you can't beat it. We took the speed boats out for about an hr and than back to the marina to board a catamaran for 45 min of snorkelling. In the airport I recommend paying 20 Passos for the VIP lounge, with that pass you get all you can eat, drink and comfy couches. (Our flight to Toronto was delayed 6.5 hours so this lounge made it bearable). Overall this was an awesome experience to Cuba and I would come back to this resort. Lastly Cubans Love baseball! It's an easy conversation starter! Lol

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            Has its moments - bring your fun

            Reviewed by aeroplane74(Toronto) on Jan 08, 2017

            Many reviews have said it before, there are plus's and minus's to this place. Having spent most vacations in Mayan Riviera I wasn't expecting a ton and went with open eyes. Yes the pool is missing...

            Many reviews have said it before, there are plus's and minus's to this place. Having spent most vacations in Mayan Riviera I wasn't expecting a ton and went with open eyes. Yes the pool is missing tiles but that wasnt a big deal, neither was getting down to the beach with the lack of proper stairs. The lifeguards were very vigilant in ensuring people did not swim out too far... given the recent events. The new years eve dinner was fantastic at the specialty restaurants and they were much better than the buffet which as has been mentioned is monotonous. The new years eve show was a marathon and my hat off to the dancers who performed their hearts out on stage, it was a true extravaganza and a party for all. The room I had was a suite, everything worked just fine and if i was to go back again i'd definitely pick the same room (7 building, ocean view suite). The room was kept impeccably clean throughout the week which is what i would expect. the condition of the towels was well, lets just say the cuban government who owns this place isn't spending money to keep up the hotel to international standards, local maybe... which is kind of sad, because it could be such a beautiful place if they would spend the money they obviously are making on it. Also hope you like ham, its everywhere in everything, i don't want to touch a piece of ham for a month now haha. We took a catamaran trip and enjoyed the day out on the boat and snorkeling/swimming with dolphins. Was worth the $ for everything including, especially the lobster lunch! All in all it was an enjoyable time. Hoping that US relations improve and gives this place the influx of $ that it needs to grow up and join this generation. Socialism isn't doing the place any favors, you can see it in the lack of attention to care in the details (paint splatters everywhere, an entire sliding window was laying on the ground) there is just no incentive to do well... and everyone talks about how oppressed they are to get tips, like, everyone. Also, really wish they would stop playing the macarena! ugh! just stop! haha. Big families were there and looked like they were enjoying themselves. Don't count on the schedule for the nightlife either, every night it was a mystery as there were two different schedules in two different areas of the resort and sometimes neither thing was going on... bring your own fun with you and you are set. Good luck getting on the internet, it is only available in the lobby, plan to do without it and you'll be happier for it. Lastly, check that your credit card will work in the country before you go! oops! e.g. capital one is an american parent company...

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            Just amazing!

            Reviewed by daniela p(Toronto, Canada) on Jan 08, 2017

            We stayed at Playa Cayo Santa Maria for 2 weeks over the holidays December 2015 to January 2016. Just before our arrival I contacted Marta Maria who was more than willing to help and to accommodate...

            We stayed at Playa Cayo Santa Maria for 2 weeks over the holidays December 2015 to January 2016. Just before our arrival I contacted Marta Maria who was more than willing to help and to accommodate us. By the way the customer service representatives called few times to check how I like the resort and if I need something. We had 2 rooms in building 15 which is on the beach and our room was ocean view...breathless... The beach and the ocean were just beautiful...We did see the stingrays, jellyfish(I got stung by a big one and I was able to see the marks for months)..and one morning when the ocean was so beautiful and peaceful we saw the dolphins...I couldn't believe it. The resort is very well maintained, grounds and pools are clean and more than you expect. As far as I know this resort is owned by the cuban government and it is spotless. The food and drinks are just amazing. We had langoustine, seafood, fresh fish, almost everyday. The drinks best I had in Cuba: Rom Santiago 15 years old; Havana Club; Chivas 18 yrs; vodka Grey Goose; Canadian Club, etc. Animation team was best: Lisdania, Lele, Charlie, etc....the night dancer are professionals ..the shows one of the best I ever seen in the Caribbean... Lobby bar the best coffee and drinks I had....coffee is just fresh and very well done...service very good The beach restaurant is huge.It has 2 huge ovens were fresh pizza is made, fresh pasta, also has a huge grill were you can have, steak, pork, chicken, fresh fish, also you can have grilled vegetables The only complaints I have to make are in regards of the internet cards and the Santa Clara Airport. We purchased some internet cards but service was very poor... The airport is the worst I've seen in my life...dirty, small, and I was afraid to purchase something to eat ....It looked so filthy.... I would recommend this resort in a

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