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    Great Stay.

    Would recommend

    Reviewed by Great Hotel on May 30, 2016

    Date of stay: May 2016

    Trip type: Couple

    It is a remote location, so if you want to travel 50 minutes or more to towns be prepared. If however you plan to stay on resort its perfect. Easy walk to all venues. The beach is not easily accessible ...

    It is a remote location, so if you want to travel 50 minutes or more to towns be prepared. If however you plan to stay on resort its perfect. Easy walk to all venues. The beach is not easily accessible if you are mobility impaired. That being said, the sand and water are beautiful. The staff are extremely friendly and helpful, they take pride in the resort and Country.

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    Great value, fantastic beach, friendly resort staff and locals.

    Would recommend

    Reviewed by Brent H on Jan 13, 2016

    Date of stay: January 2016

    Trip type: Family

    Our family 4 couples had a great vacation here from December 28 to January 4th. The weather was great, the hotel was good value and the beach was awesome. Westjet flights were pretty much on time and great service. Hotel is ...

    Our family 4 couples had a great vacation here from December 28 to January 4th. The weather was great, the hotel was good value and the beach was awesome. Westjet flights were pretty much on time and great service. Hotel is a solid 3.5 to 4 stars. Food was good, very good if you waited for freshly made and the New Year's Eve buffet was great! Service was great and a la carte restaurants were a nice change from the buffets. Nice pools and good overall resort. Catamaran excursion and Remedios/Santa Clara city tour were great.

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    ce fut l un de mes plus beau voyage ...

    Would recommend

    Reviewed by Diane on Mar 22, 2015

    Date of stay: March 2015

    Trip type: Friends

    Nous avons aimᅢᄅ visitᅢᄅ votre hᅢᄡtel ..le seul commentaire c,est qu'ᅢᄅtant donnᅢᄅ les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de biᅢᄄre au dᅢᄅbut de l'aprᅢᄄs-midi ,mais ...

    Nous avons aimᅢᄅ visitᅢᄅ votre hᅢᄡtel ..le seul commentaire c,est qu'ᅢᄅtant donnᅢᄅ les nombreux visiteurs ils fallait souvent faire la file pour aller se servir au buffet ,et au bar il manquait souvent de biᅢᄄre au dᅢᄅbut de l'aprᅢᄄs-midi ,mais en gᅢᄅnᅢᄅral nous sommes trᅢᄄs contents de notre semaine de vacances et je le recommanderais n'importe quand ...merci aux personnel courtois et chaleureux..aux sourires et ᅢᅠ votre belle humeur..vous ᅢᆰtes des gens sympathiques qu'on a le goᅢᄏt de revoir...Aux gens des spectacles BRAVO BRAVO BRAVO VOUS ᅢハTES EXTRA......vous avez beaucoup de talent....merci merci et merci xxxxx

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    Breath taking beach and ocean, gorgeous hotel, will come back!

    Would recommend

    Reviewed by Jen on Nov 14, 2014

    Date of stay: October 2014

    Trip type: Couple

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband ...

    Amazing hotel, great staff. So friendly. The rooms were very modern, and very clean. No complaints about anything, except for jelly fish. Which the hotel of course can't help. But there were lots, at any time of day. My husband received a sting the second day. There are a variety of beautiful pools to swim in instead however, and the beach is incredible for lounging on.

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    Can't wait to return with more friends

    Would recommend

    Reviewed by Pauline on Oct 31, 2014

    Date of stay: November 2013

    Trip type: Family

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality ...

    My first trip to Cuba , Hotel beautiful clean rooms good service . Beach had lovely sand long walks when tide was out other than difficult to get down to se level no steps . Food good especially the speciality restaurants . Not so good Entertainment in the evening . I am planning to go back this year , the most thing I was impressed with it was so safe you had a god feeling walking to the next village very courteous gentle people loved it

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    Amazing resort/amazing staff/ Spectacular time had by all !!!!!

    Would recommend

    Reviewed by Dorothy B on Jun 17, 2013

    Date of stay: June 2013

    Trip type: Couple

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back ...

    Just back(June 8-15/2013)Great hotel/great location/great beach/great food/amazing staff-soo kind and accommodating/would definetly recommend this hotel and will definetly be going back again.

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    Wonderful beach, nice hotel

    Would recommend

    Reviewed by Julie on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Friends

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get ...

    Overall, this was a good hotel. It had a good value for the price. There were 4 different pools, and the sand and water at the beach were beautiful. Water was clear, but the beach was quite narrow. To get to the beach, you had to climb down a steep slope, so if you have mobility issues, this is not the place for you (event the Melia has a boardwalk and stairs to the beach). Cayo Santa Maria is quite isolated, and I think the biggest downside was that it was a long time in transit (no direct flight from Calgary, and then a 2 hour transfer from the airport). Food in the a la carte restaurants were good (asian and romantic), and the buffet was decent, but we were limited to only 2 a la cartes during our stay. The crepe lady at supper (buffet) was amazing! If you have any allergies to seafood/fish, beware that you will have a lot less options for tasty food. Some things were not labelled very well, but people were friendly. Overall a good relaxing vacation. If you go, order a Santa Maria from the bar. Very tasty!

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    Great place for a relaxing vacation!

    Would recommend

    Reviewed by Georgina on Apr 07, 2013

    Date of stay: April 2013

    Trip type: Family

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat. ...

    This hotel was a little larger than we had thought it was going to be, however it was laid out nicely. Everything was within walking distance and there was a lot of options for bars, pools and places to eat.

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    Service dᅢᄅplorable, beaucoup de moustiques, manque de propretᅢᄅ, 24 hres sans ᅢᄅlectricitᅢᄅ. Pas de papier, pas de savon dans toilettes publiq

    Not recommended

    Reviewed by Michelyne on Feb 24, 2013

    Date of stay: February 2013

    Trip type: Family

    Bonjour, Plus jamais Cuba, c'est la 6ᅢᄄme et derniᅢᄄre fois que j'y suis allᅢᄅe. ᅢタ l'hᅢᄡtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aᅢᄅroport de Santa Clara. Il y a des moustiques et je suis piquᅢᄅe ...

    Bonjour, Plus jamais Cuba, c'est la 6ᅢᄄme et derniᅢᄄre fois que j'y suis allᅢᄅe. ᅢタ l'hᅢᄡtel Playa Cayo Santa Maria, 1h30 de bus, pour s'y rendre de l'aᅢᄅroport de Santa Clara. Il y a des moustiques et je suis piquᅢᄅe comme un ᅢᄅdredon. ᅢタ 7 heure le matin, il faisait le fumisage, on respirait ᅢᄃa et il y avait tellement de boucane, que ᅢᄃa crᅢᄅait un brouillard... un conseil, que je donne ᅢᅠ l'hᅢᄡtel, ᅢᄃa devrait ᅢᆰtre fait durant la nuit, de sorte que nous en ressentions pas les consᅢᄅquences, il y avait des bᅢᄅbᅢᄅs et des enfants sur le site, pas trᅢᄄs bon, pour leur poumon... Je me demande si, les gens qui ᅢᄅcrivent des commentaires sont payᅢᄅs par des agences, mais la seule personne crᅢᄅdible se nomme Chantal et demeure ᅢᅠ Ste-Anne des Plaines, elle a sᅢᄏrement voyagᅢᄅ ailleurs comme moi, pour voir la diffᅢᄅrence. j'ai fait au moins 20 voyages dans le Sud et sinon plus...et ce site pour le service pas plus de 2 *, les cubains attendent toujours les pourboires et ne sont pas trᅢᄄs souriants. Pas de service de mini bar dans la chambre comme c'ᅢᄅtait supposᅢᄅ et ᅢᄅcrit dans les avantages. En 7 jours j'ai changᅢᄅ ma serviette de plage 1 fois, il n'y en avait jamais, c'ᅢᄅtait toujours la mᅢᆰme rᅢᄅponse, plus tard.... Bar 24 heures trᅢᄄs bruyant, pas d'agent de sᅢᄅcuritᅢᄅ pour calmer les fᅢᆰtards juste devant les chambres, malgrᅢᄅ notre appel et notre visite ᅢᅠ la rᅢᄅception ᅢᅠ 2 heures du matin, aucun respect des autres...Dans les toilettes publiques pas de papier de toilette, pas de savon et d'essuie-main. Pas de propretᅢᄅ, au repas, le service se faisait avec la mᅢᆰme spatule, que se soit boeuf, poulet ou poisson, nourriture jamais chaude mᅢᆰme dans les restaurant ᅢᅠ la carte... Aucune hygiᅢᄄne, faudrait qu'il soit ᅢᄅduquer en ce sens, il y avait mᅢᆰme de la moissisure dans le fond d'une bouteille d'huile. Attente en ligne pour se faire servir, trop longue, nous avons changᅢᄅ d'idᅢᄅe ᅢᅠ plusieurs reprises, on abandonnait... Nous avons manquᅢᄅ d'ᅢᄅlectricitᅢᄅ 24 heures dans notre bloc, rien ᅢᅠ faire, la rᅢᄅception nous contait toujours des sornettes, au lieu de la vᅢᄅritᅢᄅ, au lieu de nous changer de chambre, ᅢᄃa durᅢᄅ du dimanche ᅢᅠ 18h30 au mardi 16h30. Pas normal pour un site supposᅢᄅment comme indiquᅢᄅ 5 ᅢᄅtoiles dans leur lobby. Le samedi, nous avons perdu la tᅢᄅlᅢᄅvision, supposᅢᄅment le satellite, mais juste notre bloc encore. Parlons de la plage, pas pratique avec ces deux palliers, il faut dᅢᄅbouler sable et rocailles pour y arriver, (PAS ᅢノVIDENT POUR LES PERSONNES AGᅢノES OU AYANT DE LA DIFFICULTᅢノ ᅢタ SE DᅢノPLACER) peu d'abri solaire, pour les chaises ᅢᅠ la plage, toujours prises, car les gens allaient mettre leurs serviettes trᅢᄄs tᅢᄡt, (ᅢᅠ remarquer que nous avons eu ᅢᅠ peu prᅢᄄs 2 belles journᅢᄅes, de soleil, sur 7.) Il faisait tellement froid le samedi soir et le dimanche matin, qu'on a dᅢᄏ mettre nos manteaux d'hiver pour aller au bar du lobby, prendre nos cafᅢᄅs. Le cafᅢᄅ au dᅢᄅjeuner, ᅢᅠ la salle ᅢᅠ manger, exᅢᄅcrable, au bar il ᅢᄅtait bon. Par contre beau site bien entretenu par les jardiniers, tous trᅢᄄs souriants. Pour ce qui est des piscines, trᅢᄄs propres et beaucoup de chaises et d'abris pour se protᅢᄅger du soleil. La chambre ᅢᄅtait pas extrᅢᆰmement propre, juste ce qu`il faillait, papier de toilette, changement de serviettes, lits refaits. Je ne pense pas que les toilettes et la douche ᅢᄅtaient lavᅢᄅes avec du dᅢᄅsinfectant ou du nettoyant. Les toilettes par contre fonctionnaient bien, il y avait de l'eau chaude pour les douches. Voyage payᅢᄅ trop cher, pour le peu de plaisir que nous avons eu, $1,421.03 chaque. Nous sommes trᅢᄄs dᅢ래ᄃue, pas de vol direct, car nous ᅢᄅtions avec Westjet, sans repas sur l'avion, juste breuvage et grignotines pas trᅢᄄs sain! C'ᅢᄅtait avec escale ᅢᅠ Toronto. Le vol d'arrivᅢᄅe ᅢᅠ Montrᅢᄅal, ᅢᅠ notre retour le 22 fᅢᄅvrier, devait ᅢᆰtre ᅢᅠ 21h16, mais Westjet ne pouvait atterrir ᅢᅠ Toronto, pour le transit ᅢᅠ cause de la pluie verglassante qu'on nous a dit, donc, on a manquᅢᄅ de gaz ᅢᅠ force de tourner en rond, et on a dᅢᄏ se rendre ᅢᅠ Ottawa, pour gazer, (pourquoi pas Montrᅢᄅal ???, nous aurions ᅢᄅtᅢᄅ rendu) nous sommes revenus ᅢᅠ Toronto ensuite, pour le dᅢᄅpart annoncᅢᄅ ᅢᅠ 22h45 pour Montrᅢᄅal, (pas de repas) on a dᅢᄅcollᅢᄅ juste ᅢᅠ minuit, puis on a atterri ᅢᅠ 1h15 du matin. Donc 3 envols et 3 atterrissages dans la mᅢᆰme journᅢᄅe! INCROYABLE...C'ᅢᄅtait mes pires vacances. Donc, pour tout ces tracas et le manque de jouissance de nos vacances, nous accordons un petit 3 ᅢᄅtoiles et trᅢᄄs petit, ᅢᅠ cette hᅢᄡtel. Je demande un dᅢᄅdommagement en argent pour tous nos dᅢᄅsagrᅢᄅments, le manque de comfort et les fausses donnᅢᄅes de ce site. Michelyne Blais 42 de Piᅢᄅmont, Laval, H7M 1B6 450-668-2730

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    Beautiul resort and wonderful staff. I hope to visit again in the future!

    Would recommend

    Reviewed by Seretha Halifax NS on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Family

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs ...

    My daughter and I travelled to Cuba Jan 21 to 28 to Hotle Playa Cayo Santa Maria. It was an excellent hotel. clean, staff were great and the food was good. They cooked the beef and eggs infront of you. The desserts were ok. This resort is not for teens. My daughter was boared. it's mainly for drinking and relaxing. There are no elevators in the hotel so if you find it hard to climb stairs get the first floor. We were on the topfloor over looking the pool it was realy beautiful. bring your own cup as the cups are very small. The service was great. Met alot of staff. The bell boy, jorge was excellent. Miss you Jorge... Louisa who worked for Hola Sun was awesome too. She answered any questions we had. Not much of a beach, it was ok. I loved the swim up to the bar pool. We went to the villages everyday so I could keep my daughter busy. The el cartes were ok. Remember you are in Cuba, they do not cook like we do. The lobster was terrible which I waited for. They grilled it and added some sauce to it. Ask for it plain. It was mostly cloudy when we were there but it was still warm. the snack bar didn't offer a whole lot but was open 24/7 and was next to our hotel. Bungalow 7 was next to the beach and snack bar. No bugs and the maids did a great job. Loved the jeep excursion although we didn't get a chance to go horse backriding as it was too late. This is where we gave out our gifts to the kids as we passed by. They loved it and my daughter too. All in all, I would recommend this resort. it was beautiful and clean. The hotel should have an itinerary for people arriving and the times. We didn't know anything that was going on unless we past by. Seretha - Halifax, NS

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    Beautiful Hotel, Great Staff, Goregous Pool, interesting guests...(bus ride in is beautiful but a little lengthy)

    Would recommend

    Reviewed by MrsC on Jan 29, 2013

    Date of stay: January 2013

    Trip type: Couple

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. ...

    Rooms: Our room was beautiful, very clean and more then spacious for the two of us. The other couple we traveled with had a "musty" smell to their room but aside from that there were no complaints about the rooms/accommodations. We had done our research before hand and knew to ask for a room on the 2nd floor to avoid bugs. Pools: We saw at least 4 of the pools which were all very clean and inviting looking. The water felt a little chilly but it was very appreciated on the hot hot days. Beach: The beach was gorgeous yes there is a big "step down" to get to the lower level which may cause some issues for someone with a disability or pushing a baby buggy. There are plenty of beach chairs and someone will bring one to you as soon as you reach the beach. (There were some sand fleas, each of us did end up with some bites on our legs after just 2 hours at the beach) Lobby Bar: the bartenders at the lobby bar are fantastic. It was very busy there every night but with a few tips you can assure you will be served all night long. 24 hours Snack Bar: We spent a lot of our dining time here. They serve great chicken fingers, french fries, meatballs & sauce, hamburgers, cuban sandwiches and so on. In the mornings they even put on a small breakfast buffet and serve made to order omelets (you just have to ask) Staff: all the staff from housekeeping, gardeners, buffet servers, bartenders and so on were always tops notch at customer service. Sometimes it may have taken a few minutes but any request you had they would fulfill it Entertainment was a minimum but we were perfectly okay with that. Just went to relax A slight downfall: As 4 English speaking travelers we were excited to meet and mingle with others like ourselves however that was not easy to do... the majority of guests at the resort spoke french and strictly french. (for those that are French the resort staff have no problem communicating as they all speak 3 languages Spanish, English & French)

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    Excellent value for an all inclusive trouble free vacation.

    Would recommend

    Reviewed by Adam on Nov 17, 2012

    Date of stay: November 2012

    Trip type: Family

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely ...

    Fabulous vacation. A new modern hotel with all the amenities, wonderful staff and service. Beautiful pools and beach. Excellent food. Great value and would definitely return.

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    Excellent value, great location and premises

    Would recommend

    Reviewed by LAP on Nov 13, 2012

    Date of stay: October 2012

    Trip type: Family

    Beautiful beach enabling long walks. Great hotel with very friendly staff. ...

    Beautiful beach enabling long walks. Great hotel with very friendly staff.

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      TripAdvisor

      What to expect (based on 5081 reviews):

      • Cleanliness
      • Location
      • Rooms
      • Service
      • Value

        5 most recent TripAdvisor reviews:

        great experience in amazing country

        Reviewed by Maciek K(Warsaw, Poland) on Jul 17, 2016

        I was there with my parents at the end of 2014, the hotel looks great, it's rather clean, rooms are spacious. food was good, although sometimes some dishes were a little bit cold. staff speaks...

        I was there with my parents at the end of 2014, the hotel looks great, it's rather clean, rooms are spacious. food was good, although sometimes some dishes were a little bit cold. staff speaks english, there's no problem with communication. anyway if you're looking for a place to go out and have some fun- forget about it, but if you're looking to go somewhere and relax then that's perfect choice ;) as I said, my opinion is based on experience from 2014, so maybe now something has changed :)

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        Scottish family visit to the playa...

        Reviewed by Julz73_13(New Glasgow, Nova Scotia, Canada) on Jul 17, 2016

        Our family of 4 had visited this hotel 3 years ago. This time we brought 3 more of our family from Scotland to join us. All I can say is......Flawless . Room service, ( Tania & Cesar), thank you so...

        Our family of 4 had visited this hotel 3 years ago. This time we brought 3 more of our family from Scotland to join us. All I can say is......Flawless . Room service, ( Tania & Cesar), thank you so much,the room every day was beautifully done. all the bar staff, Yassel, Javier, Jaikel and Ernesto, and the guys at the lobby bar deserve special thanks. Table service in all the restaurants, was first class. Ricardo, you should be very proud of your team of staff. As for the whole myth about Cuban hotels not having as good food as the DR or Mexico, all 7 of us had no complaints about anything we were served in any of the restaurants. The whole entertainment team, from early in the morning until the wee small hours, were always working extremely hard. The shows were by good, the beach.......is simply breathtaking..... The returning guests dinner was an especially nice touch....we will definitely be back.... 3 years ago was very good, this time around the whole resort has raised their already high standards even more. Thank you Cuba, you never let me down.....

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            Very good place and good service

            Reviewed by eacanales(Toronto, Canada) on Jul 16, 2016

            My wife and me had very good vacations in this place. The animation team, they are a friendly guys. Thx Walter, Ernesto, Tarzan and all the team...Moreover, we spent great times in the bar on the...

            My wife and me had very good vacations in this place. The animation team, they are a friendly guys. Thx Walter, Ernesto, Tarzan and all the team...Moreover, we spent great times in the bar on the beach and on the pool... thank you for your service Yordani and all the team. They were always orientated to the customers... Raul from Transat for the good orientation... nice experience with the catamaran. Regarding the diner, we recommend "El panda rojo" (asiatic food). Good ice cream near to this restaurant. Service room (building 500) always with nice details all the morning. Thank you guys

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                Wonderful place in Paradise!!

                Reviewed by Antoinette B(Montreal) on Jul 16, 2016

                I went with my daughter & her boyfriend in 2015. Sorry for the late review but it's worth mentioning. If your looking to relax, enjoy the gardens, the long walks on white sandy beach, the many pools...

                I went with my daughter & her boyfriend in 2015. Sorry for the late review but it's worth mentioning. If your looking to relax, enjoy the gardens, the long walks on white sandy beach, the many pools to choose from, the drinks, the cleaniness, the daily art work in your room, and the food then this is the place to book and enjoy. I listed food last, because everyone says you don't go to Cuba for the food. It's not as BAD as many others lead you to believe. My daughter's boyfriend loves food and he did not go hungry, ask yourself "don't I eat the same thing in the same week at home"?if you answered yes, then you won't have a problem. My daughter & I went back but to another resort in February 2016. It was just as good, the only difference the beach was not as long to take our walks. If you want to relax & enjoy without dishing out too much money, I HIGHLY RECOMMEND this place. The Cubans were very good to us! I hope I helped in your decision.:)

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                Excellent first family trip to Cuba

                Reviewed by stakons() on Jul 16, 2016

                Overall experience was great!! I can not add more to the already thousands of reviews that echo what I would say about the resort. Rooms were clean and keep daily with drinks refreshed in mini...

                Overall experience was great!! I can not add more to the already thousands of reviews that echo what I would say about the resort. Rooms were clean and keep daily with drinks refreshed in mini fridge. Grounds kept well (can I say the grounds keepers do a very good job and always stop and say hello to you. Please dont forget to tip them for giving you such a beautiful and well maintained grounds to admire) The beach is absolutely the show stopper!!! Pools are great for the kids and adults with lots of entertainment. Food was up or down depending where you ate. Breakfast buffet great!!! Lunch buffet not so much, but you can stay in your beachwear and eat at the snack bar or beach buffet that has great wood oven pizza and Paella with seafood. Very pleased. For dinner buffet was good and the restaurants are good as well. Overall very happy with stay and choices of food and drinks for everyone. Loved the people and staff were incredible. A big shout out to some of the people I was blessed to meet and get to know while I was there... A big thank you to one of the friendliest and hard working bartenders who knows how to serve customers with a smile. If you go to the pool bar you can not miss this guy, Yassel, he mixes them right. A big shoutout to Allain at the snackbar sweating it out to serve you the best he can and the ladies at the smoothie donut station, way to go!! The mangoes were out of this world!!! I can not forget on last fellow I met the second last day on the beach on the catamarran, I forgot his name but his is the GREEN sail. I wish him all the best and hope to see all of you again some day.

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