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What to expect (based on 6223 reviews):
5 most recent TripAdvisor reviews:
Absolutely great vacation with the best service possible.
This was our second visit in as many years. We enjoyed ourselves immensely. We stayed in room 606 and were poolside. Loved our pool so close and the round pool close by with a bar and daily...
This was our second visit in as many years. We enjoyed ourselves immensely. We stayed in room 606 and were poolside. Loved our pool so close and the round pool close by with a bar and daily volleyball til 4pm. Loved the bartender, though I cannot remember her name. Every one of the employees greeted you whenever we passed and we were very impressed with Celia and James at the main bar. Very kind and welcoming at all times.
Fun but not impressed
We have had several friends and family stay and rave about the sandals experience. I have to say we must have had an older resort in the portfolio because we were not impressed at all. The good...
We have had several friends and family stay and rave about the sandals experience. I have to say we must have had an older resort in the portfolio because we were not impressed at all. The good was it is a beautiful island and hotel grounds, beach was fabulous and massage was best we have had. The opportunities ultimately came down to service. Indifferent or inconvenienced to assist guests, examples being we ate a late dinner for sushi and only 3/4 rolls ordered delivered to the table and basically felt unwelcome the minute it hit 9:30 closing, we scheduled a massage they asked us to be there by 7:45 which we showed as requested but they didn't open until 8am. We asked for tea before service with the answer of well you are running late so no, how was it we were running behind? Overall it was not terrible, we had a great time thanks to the company we travelled with but for the price of the sandals experience I would definitely say we were not wow'ed and have had much better experiences in Mexico and Caribbean with significantly better service.
Great scuba staff
My wife and I stayed here for 2 weeks I'm Nov 2016, during which I dove everyday possible, logging 20 dives. I have nothing but great things to say about the entire dive staff, from the staff at...
My wife and I stayed here for 2 weeks I'm Nov 2016, during which I dove everyday possible, logging 20 dives. I have nothing but great things to say about the entire dive staff, from the staff at the waterspout shop to the boat captain to the dive guides. All were extremely professional, friendly, helpful and made safety the number 1 Priority while still accommodating the wishes of the divers each day.
Pleasant, but not outstanding
We had a pretty good time here, but twelve nights was enough - we'd exhausted its attractions by then. The restaurants were generally OK, with the notable exception of Mario's, the Italian one, which...
We had a pretty good time here, but twelve nights was enough - we'd exhausted its attractions by then. The restaurants were generally OK, with the notable exception of Mario's, the Italian one, which was dreadful. We weren't over-impressed with the OK Corrall either (the steak was just too tough to eat), but the Bayside, Eleanor's and the two Japanese ones were very good. The resorts on St Lucia and Jamaica are close to alternative Sandals resorts, so they have a much better variety of restaurants on offer. I did a couple of afternoon dives, which turned out to be at the same location - a shallow (6-7m only) wreck not far from the resort. It was nice to dive again after a nine month break, and the dive team were very friendly and helpful, but there wasn't a huge amount to see, TBH. The morning dives went further afield, but I'm not a fan of early morning starts ! If this had been our first time in the Caribbean, I expect my review would have been a bit more positive, but we've been there quite a bit. We much preferred the Caribbean area, rather than the Mediterranean "Village" which was basically a high-rise block, with very little to do. The main pool was too noisy for us, with an incessant thump thump, but there were several smaller, quieter, pools around the resort, which were much more relaxed. Overall, we had a good vacation, but our next Sandals trip will probably be to Halcyon Beach on St Lucia.
Good, but in need of improvements
My score of 4 is for overall experience. On a whole the stay was pleasant, and we did enjoy ourselves. The staff were hit and miss, some would fall over themselves to serve and some really wanted...
My score of 4 is for overall experience. On a whole the stay was pleasant, and we did enjoy ourselves. The staff were hit and miss, some would fall over themselves to serve and some really wanted to be elsewhere. We upgraded our room to Club which has the fully stocked bar, but with ultra all inclusive really not needed. The rooms are nice very and spacious, with a large bathroom - a huge shower and bath jacuzzi. The balcony was small and the rooms are tired, but the cleaning staff do a great job both morning and night. The restaurant selection is good, and on a whole I would give the food a 7 out of 10. I've been lucky enough to eat in some of the top restaurants in the world, but will never forget the roots of my mothers cooking. One of the restaurants, Soy, smelt of old cooking oil which was off putting but the food sushi was good - just the smell of old oil wasn't pleasant. When we complained about one evenings course, the member staff did not know how to deal with and called the manager to explain we didn't like the fish. We explained that it wasn't we didn't like it, it was off. (Missus purchases over £150m of fish per year). After the plates were removed the staff avoided us - which was disappointing. Would we come back, perhaps in a few years time but for now in would not be our first choice. If you are an American reading this, for God sakes learn some fcuken manners - manners cost nothing!!
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