1. 主页
  2. 我的行程
  3. 发送行程电子邮件

检索行程和收据

如需向您发送行程邮件,您需要:

  • 在 westjet.com 网站或通过西捷航空服务和销售中心预订
  • 提供预订时使用的相同姓名
  • 提供预订时使用的相同电子邮箱地址

对于以下情况,我们将无法通过电子邮件给您发送行程 :

  • 该行程是通过其他在线旅行网站预订的
  • 您是通过旅行社预订的
  • 您是使用 AIR MILES 里程积分预订的
  • 该行程是在三天之前预订的
  • 预订时提供了其他人的电子邮箱地址’

请注意,一旦提交请求,预订中包含的所有电子邮箱地址也都将收到行程副本信息。但是,部分行程不支持在线检索。

There may be a few reasons why your itinerary hasn't arrived:

The first is that the name you enter above must be an exact match to the one used on the original booking. When you attempted to retrieve your itinerary, you may have entered your preferred name, such as Chris rather than Christopher.

The second is that there's a chance the email landed in your junk mail folder. Please have a look there. To avoid this, we kindly ask that you add noreply@itinerary.westjet.com to your contact list to ensure you receive all itinerary emails from WestJet.

Next, if you booked through a travel agent or AIR MILES® you must contact them directly for assistance in retrieving your itinerary. 1-888-AIR-MILES (1-888-247-6453).

And finally, online itinerary retrieval is only available for three days after completing your entire trip.

Guests that complete a booking with WestJet will receive itinerary confirmation via email to the address provided. Depending on how you've booked your flight (i.e. through westjet.com or through our Sales Super Centre) your itinerary may have a different appearance. Regardless of your itinerary's appearance the guest(s) name, flight number(s) and arrival / departure date(s) and time(s) will be available.

Your itinerary also includes important information and links to:

Payment details:

If your itinerary contains your purchase price and payment information, please be sure to retain your copy as this is the only receipt you will receive.

If your itinerary does not contain your purchase price and payment information, it will have a link to your "eTicket" where you will be able to see this information for up to seven days after the last flight on your reservation.