TripAdvisor Traveler Rating

Royalton Antigua was amazing!! From the views to the friendliness of the staff it was a great experience. Lionel and Akeem were exceptionally great and made the trip and our stay at the royalton amazing for my family and I! Malakai and Vernon from the vibe team were also great and made sure we had a blast at the lounge parties every night! Would 100% recommend anyone visit here on their Antigua trip!

My experience was excellent. I would recommend all my family and friends to attend this hotel. The front desk staff were very friendly and helpful they also were very kind and courteous. Especially the staff members Seisha,Selina,Niketa,Ajatrisha,Yaskee,Mwanza,Vaness, and Johanna I would go back and get married at the hotel. If I could give more than five stars I would. The dining room staff were very attentive during all my meals no matter the time of day they would always assist me with what I wanted.

If you are looking for a Luxury 5* All inclusive hotel then this hotel is NOT for you. We have just returned after two weeks and are left totally dissatisfied and disappointed with the experience. We booked through BA holidays and how they can recommend this hotel is beyond us. On arrival the receptionist was not welcoming and we did say to each other that we hoped this wasn’t a sign of things to come! Unfortunately it was. Some staff were unfriendly and made you feel that they were doing you a favour by serving you. The worst example of this was at breakfast with the staff behind the serving counters having an awful attitude. I am not saying that all staff were the same because they weren’t - staff in the Caribbean and Italian restaurants were lovely and made you feel very welcome. The Luxury Bay View suite was far from luxury with broken and cracked tiles in the shower room, broken netting in the windows, rough walls from repairs in the bathroom (photos attached). I had to ask the chamber maid to change our sheets after nine days!!!! The sunbeds were ripped and torn with stuffing coming out and some beds broken! The umbrellas were dirty and quite a few were broken. The smell around the swim up pool was not pleasant and smelt of sewage! The concrete areas around the pool areas were cracked and tiles missing in pool. Unfortunately the bottom of the pool was constantly gritty where sand was laying and no evidence of cleaning the whole two weeks! We had a cabana on two occasions which was nice but the plunge pool jets didn’t work at all so you had to have jets on full for the whole day. Ceiling fans in all restaurants were an issue with only a few working. When we asked for them to be switched on we were told that “this is it”. Hardly 5*. I could go on but I won’t. We did enjoy Antigua but not the hotel!

I don't know where I should start! I'm so appalled with the bar service that I'm currently sitting an the beach as I write this review. A server by the name LEONAL miss treated my 10 year old son this morning and now I'm encountering the same treatment. When I asked for a bottle of water for my 2 children he asked if I'm a diamond club member, when I said no he said there is no bottled water. Knowing that this was not true as I saw others with bottled water, I approached another server and I received my 2 bottles with no problems!!!

This hotel is a 3 start maximum!! I have stayed at a Royalton jamacia and that was way better! 90 PERCENT OF THE STAFF ARE EXTREMELY RUDE! I have never experienced rudeness like this in the carabian before. A handfull of the staff ate polite and helpful. When asking for stuff it seems like it’s always a chore weather that’s making a cocktail or a simple question met with vile attitude never seen anything like it before. The positives are.. the gym is good and the spa is also good apart from that the hotel is poor considering it’s stated at a 5 star avoid!!!! Here are a list of names of some of the rude staff as I started collecting names!.. by the way I have never had to make a review about a hotel before we would just get on with it The service is shocking have to beg for bottled water they say only diamond club is allowed it lol madness.. found chicken wing bones on the bottom of the pool whilst someone had a toilet in the other pool lol shambles place. Paid for the 120 dollar seating area expecting some sort of service got nothing again! Not sure if they even clean the place as the toilet had same stuff as the day before. Here is a list of names who was really nice!… Collete, Margo , Maliki,