TripAdvisor Traveler Rating

I stayed at the Beach Palace on my fourth trip to Cancun in two years, and I must say out of all the resorts I’ve stayed in over the last two years, the level of service here was unmatched. The rooms were clean, the amenities were abundant, and the food was delicious. I did not have a bad meal the entire time I was here. I’ve never been to a resort where the staff has been so attentive, and so willing to go the extra mile to make you feel at home. We began our trip eating breakfast in the downstairs buffet until we found the upstairs breakfast area on the mezzanine floor. The staff here is remarkable and the food is made fresh. Santa, Mary, Doyle, Raymundo, Yamilet, Jaqueline, and Romina always went above and beyond to insure quality service. Highly recommend coming to check them out if you stay here! Overall, I would rate the Beach Palace 5 stars, solely on their level of service, which is the best in the area!

This was such an amazing trip! They have the most kind, attentive, wonderful people there to help make your vacation the best vacation it can be. Gorgeous setting! Absolutely wonderful amenities! I would recommend this resort or any of the palace resorts to anyone based on the comfortability, the luxury and most importantly the people who are there to make your luxury holiday more fantastic than you could’ve expected!!! The food was amazing, the accommodations amazing… you can’t go wrong here!

So much fun returning here again after 5+ previous visits. Beach Palace is a small boutique style resort and during this slow time of their season, after the first day, you know many of the workers and even the other guests (and they know you). I am always amazed that the workers remember you and even what you like and what you drink!! 1. Check-in was smooth and easy. Jaime at the front desk was extremely friendly and helpful and between him and Raul, our upgrade from lagoon view to ocean front was accomplished with ease. 2. Our room was comfy and inviting. Mini bar with sodas, juices, beer and water and the coffee bar was very well stocked....it was not replenished regularly, but anything I requested was delivered promptly, which was fine with me. The beds and pillows were extremely comfortable and we always had a well rested night. Housekeeping certainly did their job, even though we often had our DND button on red. They would return later to do their thing! 3. Restaurants were very good. Ernesto, a friend of many years, Andres and Carlos were our waiters at Tequila. They were VERY friendly and performed their jobs with smiles and friendly conversation...they even sang "Happy Birthday" for my husband at our last breakfast and gave him a sparkler and a special dessert! Thanks guys to ALL of you! Also got to meet Noami (the daughter of another Mexican friend) in Tequila...sweet girl! We missed Gabriella, our GREAT friend who was on vacation at the time. We MUST see you again Gabi! We ate dinner at Smokehouse several times. Fernando was our waiter there and a good one at that. He accommodated our many requests with ease. We especially enjoyed their crab cakes as appetizers, pilled pork and the steaks. We ate at Tavola twice (unique check-in "desk" there!) and their pizza is especially good, also pesto penne and soup. Fernanda and Alexandra were our servers and did their jobs very well. Ate once at Gondola and really enjoyed it. German was our friendly waiter. I had lemon chicken (really, really tasty) and a delicious Caesar salad. We ordered room service one evening and it arrived in 1/2 hour, warm and exactly as ordered. 4. The pool area was very inviting. There was a large water slide and we enjoyed watching all the children enjoying it. The entertainment staff did fun stuff and interacted with the guests THERE and throughout the day and evening. Had no trouble getting loungers and all servers were friendly and attentive. I must call out especially, Rudy, another old friend, and Odely, a wonderful new friend...always with smiles and checking our drinks regularly. It was sooo nice seeing Miguel, a long-time friend, a bartender at the pool bar. He introduced me to a new cocktail, (don't know the name) that was absolutely delicious, I even had one of them the morning we left! I must point out that THIS Miguel is short and thin...would you believe there were three bartenders at the pool bar named Miguel!! I will miss you and your attentions Miguel! We will see each other again! Almost every day I ordered chips and pico de gallo around the pool.....what an enjoyment! 5. The beach area was very nice as well...plenty of beach loungers and someone to place umbrellas not only for Diamond and VIP members, but for us Elite members and non-members as well. On most days there was seaweed present, but Palace did their best to keep it at bay. There wasn't enough to keep many folks (my husband included) from enjoying the water there. 6. I indulged myself several times at the spa with facial and May special of 80 minute full body massage. Fatima and Ricio were my masseuses....loved them both! I was pampered from start to finish. My husband enjoyed a mani-pedi but didn't catch the name of his attendant. Looks great! 7. Luis from Vacation Planners scheduled all spa appointments, including making great suggestions) and handled a billing concern. THANKS to you Luis for all the "magic" you performed! 8. We attended the nightly shows and enjoyed them: Michael Jackson, Rock Stars, Mexican Dancers, Illusionist and Light Show were enjoyable as was the pre-show children's entertainment. The Marionette show was particularly nice with the marionettes interacting with the kids and us aduts too. FUN! We wished our granddaughter was there to enjoy it too! They had a mechanical bull in the lobby at the Ballroom and the children couldn't get enough of it! 9. We went to the sports bar each evening after the show and enjoyed the evening's entertainment there as well, including karaoke and bands for singing and dancing. Bernie, a long-time friend also, was our waiter and it was great catching up with his family news. Berny's the best! 10. We utilized the Palace shared airport transportation. We were promptly picked up on our first day and delivered back to the airport the last day without a hitch. All in all, this vacation was extremely enjoyable and we will continue to include Beach Palace as one of our rotating Palace spots to vacation!

While I would recommend the other moon palaces if you are looking for larger and newer facilities, the beach palace has very friendly and kind employees, like a server at Momo named Silvino. He took time to offer us accommodations for some of our picky eaters and genuinely cared for us!

We went to the Beach Palace for our belated Honeymoon. I had been to the Beach Palace before but my husband had not so I knew how wonderful it was going into it and I wanted him to experience it as well. We has the best time ever! The food was great, the workers were absolutely wonderful and the views from the Beach Palace were breath taking. We will definitely be back as well as looking forward to trying another Palace resort! The palace resorts, are the best resorts to stay with in Mexico! We would love to give a special shout out to our favorite and the kindest waiter we had, Silvino. He was so wonderful and made our experience that much better! Thank you to everyone at the Beach Palace, you were all so wonderful and made our honeymoon the best!