Overview
Vacation like a Star ™ at the famed Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
648
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Seating area
- Upgraded amenities
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Pool view
- Maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Seating area
- Upgraded amenities
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Seating area
- Upgraded amenities
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Star Class amenities include;
- Personalized Agent service for exceptional continuous assistance.
- Beach Agent services and assistance from sunrise to sunset.
- Instant messaging services with your Personal Agent.
- Priority reservations at specialty restaurants.
- Personalized and seamless check in and check out at the lounge.
- One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*.
- Access a variety of spa services at a preferential price of 20% off.
- Preferential room locations with the best views.
- Welcome bottle of sparkling wine on the house uncorked by your Personal Agent.
- Complimentary in-suite bottle of wine and a basket of fruits upon arrival.
- In-suite selection of fine liquors.
- Enhanced minibar restocked daily.
- In-suite coffee machine with specialty coffee pods.
- Premium set of bathroom amenities.
- Curated selection of top tier spirits.
- Endless lounge indulgence: A variety of snacks, appetizers, and sweet treats.
- Access to the private Star Class™ Lounge, a haven of elegance.
- Distinctive wrist bracelet for recognition and privileges.
- Exclusive private pool for Star Class™ guests*.
- Exclusive beach area with bar-to-sun lounger waiter assistance.
*Availability dependent on the resort
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
- 1 king bed, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Amenities
Pool
Pool
Pool
So Cal Gourmet Emporium
La Cocina Mexican Cuisine
Fuel Coffee
Overtime Sports Bar
Twist
Location
Reviews
Star Class Adult Scene - avoid!
Pioneer31351579058 (Irlam, United Kingdom) on May 05, 2024
We stayed at the star class adult scene with an ocean view. I would not recommend the adult scene unless you want to party and drink at the pool all day. Our room overlooked the pool and all we could hear all day was the screaming and shouting from the pool. We stayed in the star class family side for most of our stay as it was a better atmosphere. The star class pool is mainly families so we used the star class area of the beach most of the time. Towards the end there was a lot of non star class people using the star class beach so you question why you pay the extra for star class. I agree with other reviews in that the food and service is very inconsistent- there was more bad service than good. Breakfast at Braza was terribly slow. The steakhouse ran out of steak during our visit! The sushi restaurant was the most consistent. Our butlers mainly just helped with some reservations, but we were often asked 2/3 times about a booking we had already requested. We therefore used what’s app to prove we had made the requests days earlier! We had an issue with our room and the butlers were not really able to help and we were able to resolve the issue to a better conclusion directly with the management. We stayed at the TRS Coral previously and had a far better experience. If going as a couple I would recommend the family side if partying 24/7 isn’t your thing.
Inconsistent experience
JDouglas426 (Northampton, United Kingdom) on May 04, 2024
Booked for a week in a star class room. Initial warm welcome and easy process to check in with bags taken to rooms and shown up via our assistant you get as a star class guest. There is a wow factor to the hotel and the room, with a bottle of bubbly supplied. The room was spacious and clean but several doors did not stay closed to cupboard and drawers were difficult to open and close. Having had a long travel day we decided to have an evening meal in the buffet, however the food spread was average and some hot food was cold. We tried all the restaurants on site over the week and there are very inconsistent experiences between them. A highlight was the Brazilian steakhouse with great service and beautifully cooked food served to you directly from skewers. However the Italian restaurant had long queues to be seated even with a reservation, small portion sizes unless you had a pizza and even then food again was like warm at best. Overall food is very hit and miss. Dependant on time you go and server. Service from staff overall was intermittent, even at the star class pool area. You could order a drink and you could be waiting 2 or 20 mins for it to arrive sometimes if at all. As for our star class assistant, although friendly and seemingly happy to help, the few things that we did ask for never materialised. Even small things like a couple of extra soft drinks being sent to the room during the day. The assistant was more than happy to help book us a romantic meal on the beach but once they found we weren’t interested in purchasing any other additional extras it was a hello in the morning with little else. Although we did not do any excisions we did experience some of the nightly shows with the rock/glam night being one we looked forward to. Starting off with videos on the big screen from Aerosmith and AC/DC. Only for the actual show to start and then turning into a Michael Jackson show. It was fine just not what was expected and left a small downer on the evening. Overall the hotel is fine. Presents itself as a high end establishment but unfortunately lets itself down in a lot of the small details. Given that we paid for star class it did not feel like a star class experience. We went during our two birthdays with the only tangible benefit being a sash over the door which was left all week and less special for the 2nd birthday. The added advantages just aren’t worth the money unless you get a good assistant that can help take some little bonus extras. Inconsistent food and service is its biggest weakness point. A final point a lot of the services are done through an app. Which works ok. It’s where you book reservations for restaurants. But also lots of notifications to spend more money on additional things like spa treatments, wine, bubbly, experiences and excursions at least twice a day. This pressure also extends to whilst walking around the hotel during the day and in the evening outside restaurants. Which gets frustrating after a while. Tldr. Inconsistent service and food and star class extra not worth the money.
Vacation Offers
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Receive $500 USD in resort coupons with a minimum 3-night stay at select all-inclusive Planet Hollywood Hotels & Resorts in Cancun and Costa Rica.
Cancun, Liberia
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