TripAdvisor Traveler Rating

This historic hotel is a big complex with several towers around a large pool and Trader Sam’s quick service and Tiki bar. The staff were pleasant and quick to help. The parking lot was just behind the main lobby, very easy to get to. Our room was nice sized and comfortable, it was just up a quick elevator ride. We only used Trader Sam’s for breakfast pastries, it was very convenient. The hotel says it’s connected to Disneyland by the monorail, but the monorail is a 6-8 minute walk from the lobby. But once you get there, it’s a direct ride to the Tomorrowland area of the park, nice way to avoid the crowds. It’s about a 15 minute walk to the main entrance of either park right through the narrow, and sometimes crowded, Downtown Disney. It’s really lit up nicely at night, very attractive. Overall, nice resort in a great convenient location.

We left for the park and our tub was dry (4 showers had been taken the night before), came back at 10 pm and it was filled with WARM water -so obviously someone in the hotel knew the problem. When we called for maintenance, 30+ minutes later we were given towels. We had to SPONGE BATHE at an expensive Disney hotel. Absolutely degrading and unacceptable. When we complained to a manager - after talking with 4 employees, all we were given were lightning lane passes for our last day out of 3 days. They have shown they care more about being corporate than continuing the Disney magic and taking care of their guests. I have never been treated so poorly at a hotel. We will not be back.

Disneyland and California Adventure Park in 2 x days - we knew we were only going to be sleeping at this hotel. This is a large, busy hotel that connects right to Downtown Disney, so both parks are about a 15m walk away. We went to the front desk staff the day before we checked in to make sure all our passes etc were all sorted and OK as it was our first time and we have 5 of us including kids. The staff couldn't have been more helpful - 10/10. I booked a 3 x bedroom / 3 x bath family room but what we got were 3 x adjoining rooms including a huge suite for myself and my Wife - another 10/10. The rooms were great 5 Star quality and had many Disney specific touches. Still had a Shower / Bath combo which I thought a bit old fashioned. The hotel is 3 x separate towers and it was very quiet and seep was easy - but we were pretty worn out after 12hrs in the parks each day. There's a huge, multi-pool area with slides, lifeguards etc in the middle of the 3 towers. On the downside for me - the room digital clock was 1 x hour out and couldn't be changed. It was dimmable though (a good feature). There's also only one food / drink option right at the hotel - Trader Sams. The breakfast there was ordinary and the only other options we could find were a walk away in Downtown Disney. Trader Sams does do drinks etc into the late evening though - great for unwinding after a day in the parks. It's great hotel in a great location and if I don't mind spending a bit more I'd stay there anytime I'm back at Disneyland.

Comfortable and charming rooms with many hidden Mickeys. This hotel has been upgraded in recent years and it's in much nicer condition than in the past. The location is the big plus - walk to the monorail and poof you are transported to Tomorrowland in the heart of Disneyland. Food was a bit is challenging because it was so crowded in hte restaurants all over Disneyland during Easter week.

Does anyone actually stay in this hotel twice? Or is it just for suckers like me who think, “well, the cost is probably worth it for my kid’s first trip to Disneyland.” Let me save you some burst expectations: It’s not. But what about “early entry” to the parks, you say? If you plan to buy Genie+, early entry basically gives you nothing. The best attraction in the park (Star Wars Rise of the Resistance) doesn’t even open until 8. I think this is a scam to make you pay the extra $26 per person in addition to Genie+, even if you’re a hotel guest. Oh, and they alternate “early entry” between Disneyland and California Adventure. Not knowing any of this, we woke up at 6 AM, got in line for the security check at 6:50, waited 20 minutes in line for security, then waited in line to scan our tickets, then rushed to the early entry zone, where we then waited for our rope to drop just a measly 15 minutes before the rope for the public did. And then we ran to the gate for the Star Wars section to find that it was locked until 8. So we rushed back to Peter Pan, but not before everyone else had gotten there, so we waited in line for 20 minutes there, for a ride we never intended to take. So Pro Tip: If you actually stay here, enjoy your vacation, sleep in the extra 30 minutes, leave the hotel at 7:30, and plan to pay $26 per person on Rise of the Resistance (the cost makes me want to puke, but it really is the best ride, by far). But what about “going back to your hotel to take a break in the middle of the day?” Well, that was kind of nice, but the Disneyland Hotel is actually farther than a lot of other options. You can do that at any number of cheaper hotels around the area. Another learning - unlike my experience at this hotel in the early ‘90s, the monorail no longer goes through the hotel. So not nearly as convenient as I had imagined. Also, there is a gauntlet of stores in “Downtown Disney” to drag your kids past each time you go back and forth. A few other things - Room Service takes 90 minutes in the mornings. The walls are VERY thin. And on our last day there was no hot water. Guest Services claimed all rooms share the same hot water source, and there were no other reports, but we tried for 2.5 hours and I’m pretty sure we know how to turn on a hot water tap on the sink because it was our fourth day. Even the little things could have been better. I thought, “Certainly we can show our kid a Disney movie while we’re packing.” Nope. The “on demand” section of the TV has “Frozen,” “Cars,” and… well, that’s basically it. You don't even get access to the Disney+ options we had on our iPad. So much for my reverence for the Disney brand. I knew it was all about the money, but I thought they also still had a commitment to that incredible fan experience. Not so much anymore.