TripAdvisor Traveler Rating

We stayed at this hotel from April 15 - 29th. There are many things we love about Secrets as this was our 8th to a Secrets resort. We have also gone once to Dreams. We like no bracelets as well not having to book restaurants in advance except the teppenyaki grill which we did twice. The resort is as many guests have said is dated but in saying that the rooms were clean and beds were made up well before noon every day. We have never had that kind of service and very much appreciated it. Also the staff are fantastic except maybe the swim up bar. Wilfredo is crabby even though we tipped and didn’t drink a lot. The rest of the cleaning staff was over the top fantastic. The restaurants and food were also in our opinion good. Some ppl think more variety is best however we feel that doesn’t necessarily mean good food. Apparently this time of the year humidity is bad. It was over 90% daily so that wasn’t great. The lobby was okay however being so humid you couldn’t get relief. We were in preferred so we could use the preferred lounge. I felt bad for the staff there as it was quite small and not really enough places to sit. This area does need to be attended to. Yes there are tiles missing in the pool but that didn’t affect my enjoyment one bit it was very clean. The pools are very large and there are more than enough chairs and towels for everyone. We never had an issue. I will say while we were there that the resort was under inspection so I’m sure they will be dealing with many of the issues that ppl have complained about. The resort is a ways out of town which we didn’t care for as we like to have a look around. We did go into town twice as cab rides are very cheap 80 pesos. We did do a “sip and savor” which allows guests to try the dreams resort from 6 pm - 11 pm. It was worth the trip as we dined in the Oceania restaurant and it was very good. I will say if you plan on going do try the hydrotherapy and spa. They are amazing!! The view from the pools was obstructed by brush. It would really be nice to see some of that cut down. We did go down to the beach but there was red flag and didn’t go in, however other ppl did. All in all we enjoyed our trip!

My wife and I were guests for a week, and had a great time! The location might be isolated for some, but it is just what we wanted. The resort is beautiful, very well situated, where all rooms have an ocean view. The room was nicely-appointed, and very comfortable, with a great view. The staff was all very friendly and helpful.

After staying at other Secrets resorts, we expected a level of service from this resort line. We were very mistaken. When arriving, we were not greeted, we were given the wrong room, not a comment dated by being provided another room until the following day. The front desk try to say they’re at 100% capacity which we found out, they were only at 40%. The unlimited club tried charging her card fraudulently, promised us a romantic dinner and a spa treatment and exchange for taking a tour of the unlimited club. Check out, we were charged for both services and had to spend almost 5 hours to get our money returned. We never returned the fraudulent charges from the spa. The rooms are dated and filthy. The food at a With the Secrets secretly resorts are inedible, literally. The lobster from the romantic dinner had feces in the tail meet. The resort tried charging us even though this was a complimentary meal for taking the Unlimited tour. The Unlimited sales rep told us to lie so he could receive a $50 payment. The staff allowed their friends in the personal beach who try selling boat tours. When we declined, we were threatened and a knife pulled out on us. NEVER EVER again will we return. Beyond disappointed.

Nice resort , friendly and professional staff. Especially Natalia at the central market and Wilfredo and Romero at the poolside bar. Great communication on what restaurants were open each day. All the staff were super helpful. They truly follow the Hyatt customer service program. Great responses and resolution of each issue. Sine I use a similar approach in my professional life, they were all top tier service providers. Definitely worth the price for the Preferred Club stay!!!! Great time and really appreciated every aspect of the resort.

Secrets in Huatulco was absolutely amazing, from the restaurant to the location in a gorgeous oasis. Most notably, a few staff members made our experience as good as it was and should be looked out for on your next stay: Alejandro and Abraham of the entertainment team were fantastic due to their consistent drive to involve us in the activities as well as get to know us personally, and were the highlight of our stay. Both of them were incredibly genuine individuals and recognized us after a single day of participation in the games they ran so flawlessly. Wilfredo and Hector at the swim up bar and the Barefoot Grill respectively both were incredibly knowledgeable about drinks as well as effective in serving us quickly while making connections. Nathaly at the Market Cafe was an excellent hostess, and remembered our names after the first few days which was amazing in making us feel welcome Finally, Julian was the best server both at the Fire Show and at Castaways Grill, and his outgoing nature made us feel at home beside his incredible work ethic. While the amenities and scenery were gorgeous, the staff were the shining star of this all inclusive in a beautiful city, and we hope they can be recognized for the incredible hospitality we received at this resort!