TripAdvisor Traveler Rating

Our agent Wilson never contacted us on whatsapp until the next day after we requested to talk to him in person. Not only has the resort been fairly unresponsive on whatsapp, but our agent didn't even get our name correct. The whole star class seems to be a bit of a sham. We booked the director suite. The balcony does not have any kind of view other than the back of another building on site. There is also an offensive odor within the room. It would seem that when calling for a cart to get from our room to anyplace at the resort, they only say that they will send one, but one does not show up until they are on a standard route. It is very difficult to go anyplace on the property due to the steep terrain and distance and heat. The room service menu is few and disappointing, even within the star class If things change during our stay, we will update further.

Our stay began May 12th and concluded the 17th that same month. Things that were negative during this stay * eligible for upgrade but, front desk staff stated they didn’t have any upgrades available and because of this we weren’t able to enjoy some of the exclusivities allowed at the property * Star class lounge wasn’t available for 90% of our stay , the staff claims because they were being audited that they couldn’t have food out ( isn’t this what the lounge is for) * The resort room was damp the ENTIRE stay which causes our clothes and bedding to remain damp because of how humid it was * Missing skin care items from bathroom- we brought this up with the concierge and housekeeping but no one was able to locate it * The one event/cocktail hour specified for Marriott bonvoy (elite ) members was abruptly cancelled the day before I’ve been an Elite Bonvoy member for some time and have experienced poor customer service and attentive from the front desk staff planet Hollywood Costa Rica There was a restaurant on the resort that was only available for star class members-this was an upgrade I was eligible for but the front desk informed me they were sold out and didn’t have any upgrades available. As our stay progressed I saw the resort wasn’t crowded and they in fact could’ve upgraded us . There were some external factors that led me to believe that they would’ve upgraded us had we paid for it . Would I go to Costa Rica again? Yes absolutely but it wouldn’t be at Planet Hollywood

The staff at the Tempayaki Grille restaurant was outstanding. Javier was an amazing, personable chef. A visual, remarkable dining experience. I highly recommend to anyone. A+++++++++++++++++++++++++++++++++++++++++++++++++++++

Excellent experience and great food. Javier did a wonderful job at the Habachi table at the Japanese restaurant. The buffet is also excellent and the food is tasty and fresh. I would definitely come back not seeing the monkeys down by the beach. I had a relaxing massage as well.

We have had such a great experience. From Hazel at SoCal to Juan Guerra at Gusto, they have been so welcoming. We have appreciated our meals and time spent with each of them at their respective work areas. Thank you!! We continue to go back time and time again.