TripAdvisor Traveler Rating

My husband and I planned a vacation getaway 5/12-5/17 5 night stay. We booked the hotel online thinking it looked like the photos they advertise. Place was very disappointing gym was so small only one treadmill working. Service was terrible and the food was the worst. All the employees in this establishment are very rude we tip them good and still got a bad attitude. This place needs alot of improvement. We usually stay at the Paradisus in Cancun and we never received this type of treatment this will be our last time ever here. Not only that we payed alot of money here all we wanted was just to relax and enjoy our stay. Save your money and take yourself somewhere else. The food was the worst part of the vacation.

Great food and better service . !! Special plates and lobster roll fantastique !! We loved the service , the details and all the starters were tasty and crunchy with great details . This was our second night in this restaurant but we are hoping to come back in the near future .

Karina Maya is the best the restaurant tokimeku my favorite food is tempura roll and adamames and drinks negiri is the best tanks for you service Karina Maya is the amazing and beautiful ?? Karina Maya is professional you service hotel Paradise is incredible.

The great experience started prior to the trip. We called Fernando at guest services and he arranged dinner reservations for each night. Very friendly and helpful. Dining experience was positive, both the food and the variety of options. Esau served us on more than one dining occasion. We could tell how he genuinely enjoys his job. He even provided some advice on local sites to visit. I came away thinking that we made a wise choice in selecting this resort for our getaway.

This was an awesome experience. The staff is FRIENDLY and sociable. Everyone of them sincerely appreciate our visit and made us feel comfortable and welcomed! Restaurants were decent but most outstanding was Torimeku. The Yakimeshi was wonderful and their other dishes were hot, tasty, and very enjoyable. We even dined there twice during our 7 day day. Raul the manager, and Jhoan, server was sincere and honest and very efficient. Very hardworking and took care of us. Our concierge, Christina Nava was wonderful and we felt so at home here. The food at some of the other restaurants were okay, but I feel that some dishes were overdone, or cold upon arrival. Vegies were some what underdone. As members of Circle Melia though, I can't say enough of the service, and care they offer. We will definitely go back for another week of relaxing fun