TripAdvisor Traveler Rating

There were tiny spiders all over our room. Air conditioning was leaking so they sent someone to fix it and it happened again the next day. Sent someone again and that stopped the leaking but then the ac wasn't cooling down the room. Last day when I was.packing to leave my backpack literally had bugs crawling out of it. I left the bag there but now I'm having to deal with the aftermath and I'm not happy. I have bites everywhere and luggage is in my shed till I figure out the best way to deal with it. I recommend this resort to 4 friends and wish I hadn't. Won't be back for obvious reasons but the staff is great, if that counts for anything.

It was an awesome vacation! Everyone was so humble respectful and accommodating! The staff made you feel like they truly cared about how you were doing and they were willing to help you at all times

First time in Jamaica and it was a wonderful experience at the resort our second time we went to Jamaica it was awful. Never stay at Secrets that was our awful experience. We stayed in the Romance Villa Suite Ocean View with a outside shower. The jacuzzi was a great size big with a shower head attached. The room was perfect. Our room was like in a private area quiet room was little dated. The bed was comfortable. We were right next to the ocean just a few feet away from our patio. The water was very deep so we couldnt jump in ocean from our room. Staff was pleasant when you walked by them they acknowledge you. The food was alright. It is a far walk from where our room was The walk was 8-10 mins long to get the main pool, lobby, buffets, and the main beach. There was a pool near our room we often went to nice and quiet. There is beach a few feet away from the quiet pool behind some trees that beach is quiet and just a few people. The water at that beach was clear and a deeper. The main ocean near the lobby is where everyone was at it is not deep at all the water came up to your stomach. The main pool was popping and loud. The entertainment was alright. No elevators and again a lot of walking from where the rooms are located. Got a 20 dollar massage because it was my birthday and plus we sat through a 2 hour time share meeting. The massage was the only bad experience. I have gotten sun burned on my shoulders and she could see the redness and she would purposely pour the hot oil on it instead of rubbing it her hands to that area. She did not pour the oil to other parts of my body she was just being plan vicious. I guess cause I kept falling asleep. She was really getting upset about it. She said it like 3 times "YOU KEPT GOING TO SLEEP!" It was my first body massage and it just relaxed me and she was good at what she did sorry I kept falling asleep. I was going to tip her 50 dollars because the regular price for a massage was like 160 I did not tip her at all because of her attitude and pouring that hot ass oil on my sun burn. Other then that It we had a great time. I wish I booked this trip for a week instead of 5 days. I would go back and recommend to other people.

Beautiful property, clean and relaxing. I like how big the property is and the fact that we didn't have to leave to compound to enjoy the many beaches. I am not one for pool but my children enjoyed their time at the pool and there is so much other things that they did such as: baseball, artery, game room etc. I wish I could have gotten the Jacuzzi to work. I won't fond of the food, I was hoping for more authentic Jamaican foods but that didn't happen. Save and except for a bit of hiccups with some staff and their demeanour we enjoyed our stay for the most part.

Great installations, food in general below what you would expect in this level. In buffet areas clearly is amount of options vs quality of them. Tried two of the themed restaurants, experience was better in the Jamaican one - great options. In the Mexican one , experience with food was below average. Rooms are great, pool area great , beach area great.