TripAdvisor Traveler Rating

Upon arrival at the airport, we were promptly greeted by Sandals staff. Our chauffeur to the resort was very friendly. When we arrived at the resort, we were greeted and assigned our butlers. The room was very nice and spacious. The food at the resort was excellent. Most notable was the service we received from our butlers Paula, Jackie and Kendrick. They were very attentive and made sure we had everything needed to make our stay most enjoyable. The property itself was very nice, well manicured and clean. We will definitely be back!!

Sandals Rayal is a great place if you want a relaxing vacation, are into water sports, or are just looking for a nice getaway. The staff is very courteous, and the food and nighttime entertainment are definitely on point. We stayed for almost 2 weeks and would have gotten bored had we not gotten into snorkeling as you will almost have seen and enjoyed everything by week 1. Pros: 1. The grounds are well kept and the cleanliness is like no other 2. The staff is very courteous 3. Water sports has a variety of activities to do that have no cost or, if you want to get into scuba and get certified it cost less to get it done there. 4. Nigtime entertainment is on point 5. Love the Butler service will talk about the need improvements in cons. 6. Pretty private island Cons: 1. Management needs to keep each section accountable for their portion of work ie: Butlers shouldn't be getting towels for guests everyday as that's a house keeping function, neither should they be keeping track of when the soap is out. 2. Upper Management really need to reassess the 3 butler team system! It doesn't work. Maybe a 2 man team but definitely NOT 3. We had 3 butlers and on day 1 our first guy seemed ok but then seemed to do just enough to get by. Our second one we had a communication issue on our second day but let me tell you he turned that frown into a smile and ensured we kept that smile for the duration of our stay. Our 3rd guy definitely understood the assignment and was on point from the first day we met him. I get it that each guest desires different things but I do feel this is a job to learn your guests. 3. Managment needs to assess the amount of rooms they assign to Butler teams. Its not fair for a couple to pay for the service but have to wait in lines for their meals, wait in lines at the bars, or be given direction of where to find things. These are services we can get at the concierge level. Overall we enjoyed our stay. Donovan at watersports who got me certified and was oh so patient with me when teaching the scuba certification, Alayna from returning guest office who jumped head on to try to solve issues I was experiencing on resort her words " one day of misunderstanding will leave you an unhappy guest, lets fix the issues now so you can leave a happy one" , Sterling who was always there at a call or text and even fix most of our room service delays before they became issues and Dylan who thinks ahead for everything. Dylan literally asked on his days whats the schedule mi lady we need to plan breakfast and lunch seeing your dinner is already set. This gentleman definitely listened to what we were expecting and he followed through (We opted for butler service to maximize time. We wanted to get scuba certified so we needed to make sure all meals were planned and after returning from scuba each day they would be able to get us lunch versus us having to worry lines and wait time). We would call once we were heading back, he placed our meal order and we just sent a text or called and asked where did he need us to be to set up for the evening. These gentlemen are definitely All Star Butlers and definitely made our time memorable and us thinking of returning in the near future as well as recommend to friends and family.

Amazingggggg hotel amazing restaurants amazing staff amazing rooms amazing beach…. This was the most beautiful relaxing romantic holiday I’ve ever had and we will deffinatly be returning…. Beautiful Sandy beaches and crystal clear waters

This hotel is by far the prettiest we have ever been to, all interior is well thought out and the entire resort is extremely pleasing to the eye. The food (once you were finally able to get served) was faultless, all food was absolutely delicious. La Plume does the best breakfast (A La Carte) along with the best evening meal but you would need to book this as soon as you arrive. The service offered from almost all staff was absolutely abysmal. They all look as though the do not want to be there, you are made to feel like an inconvenience and hardly anyone is willing to help (I could go on for hours) The alcohol and general beverage options and availabilities were sub par, considering what you are paying to be there. They were constantly running out of alcohol, or one side of the bar would be telling you something is unavailable and the next minute someone else would be served with the exact thing you requested. It was a mission on our behalf to ensure we had a full room service, 3 times we had our used towels removed from the room but no replacements and then we had to call several times to get fresh ones. The evening entertainment is more suited to a retirement home, nearly everything finished around or before 10pm. When attempting to be seated at one of the walk in restaurants we were often advised that any party larger than 2 was difficult to accommodate. In spite of all my above criticisms there were a few staff which went above and beyond (Kendrika, Static, Micah, Leonardo, and the lady serving drinks on the beach) In conclusion, I will not recommend this hotel to anyone as I did not feel we received value for money.

This was our 4th Sandals trip and second to this resort. Check in 5 stars Food 5 stars Drinks 5 stars. Now for the decline. Housekeeping 2 stars. Our room was not cleaned on several occasions. Staff 3 stars. Most were friendly but a few were not. Bartender at east bay bar was slammed! All by himself with 30 people waiting. Eventually management saw and stepped in but come on, dont leave a guy hanging. Needless to say, he wasn’t happy. Boat ride to private island soliciting tips, no big deal but i didn’t have cash with me as it’s supposed to be all inclusive but got funny looks from crew when I didn’t tip. Overall we are loyal to Sandals, we love the brand.. we liked going to this location for convenience but we are trying Barbados next.