Overview
Grab your swimming trunks and suntan lotion and head over to Jamaica where a new Moon awaits you. Moon Palace Jamaica Grande offers everything you and your family need for an unforgettable family vacation. If you're looking for a new experience, we have tons to offer, starting with countless tours around the island, and all-inclusive service to help make your stay at Moon Palace Jamaica Grande nothing short of amazing.
Check in
4 p.m.
Check out
11 a.m.
Rooms
705
Inclusions
- Daily activities
- Round-trip airport transfers
- Gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Resort view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with shower only
- Smoke-free
- Some rooms have balconies
- Garment Steamer
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with shower only
- Smoke-free
- Some rooms have balconies.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Smoke-free
- Garment Steamer
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, and 2 double beds
- Partial ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with shower only
- Coffee maker
- Mini-bar
- Smoke-free
- Some rooms have balconies
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Family Deluxe Category:
24-hour room service with kid friendly menu and turndown service. Welcome amenities for families, Xbox/DVD player in the room, Selection of Xbox games upon request, selection of DVDs upon request, fun in the sun bucket kit, L’Oreal Kids bath products, in-room family guide with activities schedule.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Honeymoon Suite ammenities include;
- Private beach lounge chair area with waiter service.
- Welcome bottle of wine.
- Liquor dispenser with premium, upgraded brands of liquor.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- French balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Amenities
Lobby
Pool
Waterpark
Watersports
Fitness Centre
Spa
Piano Bar
Pier 8
Momo
Buccaneers Reef
Location
Reviews
Not a bad hotel
Laker540 (Charlotte, North Carolina) on May 02, 2024
This is a nice hotel. I would say closer to 4 star. The rooms are clean and well kept for the most part. Jerk Hut is the best place to eat by far. The service there was excellent. I wouldn’t book an ocean front room because it doesn’t come with a balcony. However the ocean view rooms do have a balcony that you can actually sit on. The hotel offers a resort credit but you have to spend a certain amount to use it. So it’s not really a credit, just a way for you to spend more money.
Lots of room for improvement for the resort AND the guests.
mandm29_09 (Brooklyn, New York) on May 01, 2024
Just spent 12 days at MPJ as guests of a VIP member. I have also been to The Moon Palace in Cancun and in comparison this was quite different. It's a lot smaller which I preferred. It was nice to be able walk everywhere. The beach is lovely. There is lots of marine life to see close by, calm, clear and shallow water - great for kids! The beach is this resort's best feature. One other highlight was the food. Some of the traditional local dishes found at the buffet during breakfast and lunch were outstanding This was the main reason we ate breakfast and lunch there most days. I was warned ahead of time that the staff are not as nice or helpful compared to Cancun. I did find that some staff here were just that. However by the end of the trip I can see why some staff are not as friendly. If I had to guess, these staff members are fed up with inconsiderate entitled guests. By the time I left, I was too. The purpose of this trip was to spend some time trying to unwind, enjoy some quality time together as a family in a quiet, peaceful tropical setting. Unfortunately, we discovered that this was resort encourages more of a party vibe than a relaxing one. All 12 days we really struggled to find a peaceful place to enjoy the surroundings. There was LOUD music being played by pool staff at 2 different pools all day which could be heard clearly on the beach and across the water. The main pool was often overrun with loud, rowdy guests constantly around the bar pool many of whom had brought their own personal speakers (sometimes playing songs containing profanity). On this trip, a day at the pool was cut short due to a drunk guest vomiting repeatedly into the pool and then passing out before being able to get out of the pool. The lack of help coming from staff during this tells me it happens often. My young and impressionable kids had a lot of questions about what they saw that day. Most other days, on top of the loud music coming from the pools, guests were playing inappropriate music from their own speakers, using foul language around young families, inappropriate dancing, inappropriate swimwear, inappropriate evening wear at dinner etc. It seemed the only place for a truly tranquil experience was at the other end of the resort reserved only for the Elite/Diamond/Residence members. We often had to relocate due to guests smoking, swearing, blaring their own music, littering or pool staff running games/dances etc at volumes that were much louder than they needed to be. Our most relaxing times were when we left the resort on excursions. A private tour company (first one that comes up in a google search) took our family of 4 to Konoko Falls for $130 USD total (a big difference from what MPJ was going to charge us). We went in the morning and pretty much had the whole place to ourselves. It was the best day of the whole vacation. The amazing water sports team also gave us some respite from all the noise and chaos by taking us out from time to time on their Hobie cats. Speaking of the water-sports team, they are all great (especially Ralph), for ensuring conditions are safe enough. If they won't let you do a particular sport that day because of winds, currents etc., believe them. They know what they are doing. Despite the inconsiderate guests and some unfriendly staff, there are a few hidden gems that deserve praise for their abilities to be kind, courteous, attentive and go the extra mile. Some of the amazing staff members we did encounter were Patrice (front desk); Stormylee (Momo); Montgomery (Gondola); Orlando, Ryan and Shellisa (Pier 8); Patagaye (AWE Spa); Shelby (housekeeping); Rushashawn, Althea, Melika (Poolside waitstaff); Keisha, Dajhae, Ann- Marie, Shawauna, Kevin, Devan, Adrianna (Buccaneers) and Marjorie (groundskeeping). Suggestions for the hotel: -Have a dedicated quiet areas at the beaches and pools with adequate shade. -Ensure guests are smoking in designated smoking areas -Have poolside entertainment set up at 1 pool instead of 2 at a lower volume. -more umbrellas! - If there is a downpour around lunchtime, be more forgiving of guests in wet clothes (Pier 8). -Stricter dress codes for EVERYONE during the day and evening. Suggestions for the guests: -Please be considerate. Yes you are on vacation but so is everyone else around you. -Please be aware of your behaviour especially when kids are around. -Please leave your speaker in your room. -If water sports says it's too dangerous for something, trust their judgement. -Smoke in designated smoking areas -If there 50+ unoccupied loungers around you, don't pick the one inches away from an occupied lounger. -If you spill a drink on another guest's things, apologize. -If you are at the buffet and drop the serving tongs on the floor, don't pick it up and put it back in the food. Give it to a staff member. -If you are a VIP member, don't forget to treat yourself to complimentary hydrotherapy at the spa daily (didn't find out about this until halfway through the trip). Would we come back or recommend this place for a peaceful family get away? No.
Vacation Offers
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Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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