TripAdvisor Traveler Rating

This is going to be a bias review as I love the Melia hotels. This was my first trip to PV and it was great! The first thing I noticed was the lobby area. It was beautiful and huge and the rest of the hotel was beautiful. Every person I met from the Bellman to the front desk to the guest service staff was wonderful. I speak a little Spanish, yet I was surprised by how excellent everyone's English was. I arrived early yet my room was ready and was absolutely neat and clean. I tried all three restaurants including the snack food by the pool as well as all the bars. All the food was excellent at every meal. The drinks were all tasty and the service was fantastic. I also caught a little sun every day and there were always plenty of chairs and Palapa's available. The beach was nice and lucky for me the weather was perfect every day! Overall, this was one of my best trips ever with so much to enjoy at the hotel along with so many things to do in Puerto Vallarta!

Upon check in Brenda was amazing super kind and made our check in process smooth. She explained everything in detail and gave us all the hotel information needed for the property. Bartender Victor was amazing! Made great drinks and definitely gave all drink options available! Made us feel welcome and always made sure we had all things we needed! Visit him at the lobby bar!

Stay away and save your money. Resort is tired. Pool area is grotty and needs to be refurbished. Restaurant options are minuscule and food is like a high school cafeteria. Staff are rude (except for Javier who tried hard) and resort is in mended of a renovation. Pool is grotty and beach is almost non existent.

My overall experience was good. The hotel really needs to upkeep with maintenance on the property and rooms needs total renovation. I’m rating this hotel 3.5 for and 5 for service the staffs are very helpful and friendly.

The rating I am giving starts right from check in. The line was short and it still took an hour. No help with luggage no welcome drink, none of the bare minimums all hotels do. With the room category we booked we were supposed to be checked in separately and get coupons etc. we did not:( Not enough chairs for people around pool. Not much shelter from the sun anywhere. First hotel I have stayed at and never seen them cleaning the pool. The staff at the pool bbq were rude. The food wasn’t good at any of the restaurants. We ate out everyday because of this. The servers at the breakfast alacarte were horrible. Never got our order right once. I am one that over tips and I honestly couldn’t find a reason to tip. Just horrible. There were two outstanding employees at the hotel. I wish I was one for remembering names because these two deserve a shout out! One was a breakfast waiter at the buffet! Best worker by far in the whole hotel! He should have been serving the other side. And our cleaning lady was so kind and full of smiles! This resort didn’t have great reviews but we booked it anyways as we were going with a group. The bad reviews this resort has received is definitely warranted. Way over priced for what you’re getting.