Overview
El Dorado Casitas Royale, one of Conde Nast Traveler Readers' Top 100 Hotels in the World and an AAA Four Diamond Resort, is the pinnacle of romantic seaside luxury. Nestled along the beach, El Dorado Casitas Royale is an adults-only resort designed for romance.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
203
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of champagne
- All gourmet & à la carte meals & specialty
- Mini-bar with beer, water & soft drinks refilled daily
- Full service concierge
- All taxes
Rooms
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Concierge service
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Turn down service
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- 1 king bed
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Individual Casita Suites are unique stand alone one room buildings directly facing the Caribbean Sea
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- 1 king bed
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- All of the features of the Casita Suite, relax on your water-mirror balcony and step directly into a unique lazy river that connects to the main pool with swim up bar
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Located on ground floor
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
Amenities
Gaviotas Seashore Bar
Pool
Hammock
Spa Hydrotherapy Pool
Spa Salon
Spa Salon - Pedicure Station
Martinis Lobby Bar
Kampai
Santa Fe Grill
Location
Reviews
TripAdvisor Traveler Rating
Do not stay here
Jessica T on Oct 31, 2024
We stayed for a week and had issues every day. Staff left door open, items looked through and stolen. Toilet broken for 2 days. Front desk hung up repeatedly when we called for security. Refuse to send a manager. Photos and full report not completed with report.
Staff and management not the same anymore
Mike W on Oct 22, 2024
We were lied to by Heidy and Veanny about our room assignment, We agreed to a downgrade from a room with a private pool upstairs (even though i request a downstairs room when making the reservation) for a downstairs room as the casitas have no elevators, I signed for room 2608 after spending an hour waiting on a room change, when we got back to pick up our key for 2608 Heidy was avoiding me, and Veanny gave me 2615 an upstairs room. Veanny lied and said the room has a leak only for us to find out another couple was occupying the room. I asked for a room credit and was told to call my travel agent. My travel agent did not deceive me to downgrade from an upstairs room with a pool to an upstairs room without a pool it is the employees of Lomas Hospitality. I have sent 2 emails to Alejandro the General manager but have not gotten a response. If Lomas Hospitality is a reputable business they will address and refund.
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