TripAdvisor Traveler Rating

After one week in the resort (eating every meal there), my wife and I got food poisoning. We called for help and it took the resort 4 hours to send a doctor. In addition, if you're not a member, you're a 2nd class guest, which means you must wait for transportation and be eaten by mosquitoes if you want a ride back to your room after dinner. At first, they're super attentive and invite you for breakfast. They pick you up and ask you to bring your passport and credit card. This turns into a long membership/timeshare pitch. I will never go back.

The hotel has great AC , the bar is nice and fast. The staff entertainment is fun! The ocean has a very nice breeze and the water is very blue. Daniel and Elliot have been very nice to my family and I.y family and I would definitely come back and stay here!

I am not one for taking the time to write a review but this hotel merits one. Abel checked us in and went into detail about all the amenities, restaurant times and the general layout of the hotel. He did a great job and we were off to a great start. The room my wife and I had was on the second floor on the beach. We had a great view of the water and the room was clean. The ac worked great and we had no issues at all. The one thing was that the shower head was off to one side which made showering a bit awkward and it was in a bathtub as there was not a dedicated shower but this was no big deal. We have been to many hotels in our life, from 1 star to 5 star but our housekeeper was by far the best we have ever had. Her name was Doris and she always had a smile on her face. This is a hard job but she did it with perfection. We always had the proper number of towels, the floor was mopped, we were never lacking toilet paper or tissues and the fridge was always stocked. She is an asset to the Iberostar team and they are very lucky to have her !!! Another fantastic employee was a server by the name of Marciano. This man never stopped smiling and was very attentive to not only us but to all of his tables. All the servers we had were great but he just stood out as the best. Jorge the concierge helped out whenever we had any questions. My wife got sunburned and this kind gentleman brought her some aloe and gave it to her to help ease the pain. He was concerned about her and stopped us everyday to check on her. Last but not least was Javier in the La Fuente lobby bar. He was by far the best bartender we had and his drinks were always spot on. The buffet was good and one day the chef by the the name of Alfonso came out he ask me how everything was. When I told him about how good the food was and how nice the people were he was so happy to hear that. I also mentioned that I LOVED mole and that his was the best I had ever had. He was so pleased to hear that. He ask me where my wife and I were eating that night and at what time I told him. In the middle of dinner here comes Chef Alfonso with a plate of chicken with rice with his mole on top. We were so surprised that he took the time to do something so special for us. We have never had anything like this happen to us and will always remember this kind gesture. Our favorite restaurant was the Smokehouse so don't forget to eat there at least once. All in all this resort and vacation were as close to perfect as you could get. The resort was always spotless and clean with some of the nicest staff that you could ever want to know. One thing, take OFF because at night there were a lot of mosquitos.

We came to attend a family member's wedding. My expectation was to have a relaxed vacation with plenty of time to visit with family, lay on the beach, play in the ocean, walk on the sand, sleep in a good bed, and eat good food, for a decent price. I was not disappointed. The food at the special nights at the buffet were very good. The grounds are lush, beautiful and well kept, same as the facilities and pools. The resident peacocks, coati, and iguanas were nice to see everyday, (once or twice even a furtive wild pig and monkey or two!) Staff were pleasant and helpful, but atmosphere was relaxed, and they were available to ensure you had a pleasant stay. It would be nice to have a few more public spaces with AC, but that's my only "complaint."

First time and it was fabulous. Our stupendous visit began with a very courteous welcome from a peacock, staff took care of our bags, we were taken to our room beautiful surroundings. Staff were friendly from domestic, gardens to entertainment team too many to name all provided first class service. A special mansion goes to chef Octavio and his team they had looked after us a big thank you. And Isobel ( Public Relation ) took care of us when we had a small issue Isobel made sure everything was sorted. Staff went that extra mile and made our trip memorable, would recommend to family and friends, we will definitely comeback.