TripAdvisor Traveler Rating

Update: HORRIBLE! STAY AWAY! We went back in April to celebrate my wife's birthday. Seven out of the eight days, the pool was unusable. It was green with algae caked on the walls and floating debris/trash in the water. We advised the staff the first and second day, the manager the third, emailed Hyatt the fourth with pictures, and contributed to update each day. Finally on the seventh day, the pool pumps were on, the pool was skimmed, and the water was a lighter shade of green. We were given a signed letter by management that they would refund two days. We told them it was a nice gesture but at least five days was more appropriate. We have received nothing yet. We contacted Hyatt again who ensured that if Secrets did nothing by May 10, Hyatt would do something. I emailed Hyatt on the 10th and let them know that we haven't heard a word. No response from Hyatt. Original post. Fabulous hideaway. The staff are very friendly and helpful. The food is mostly good, depending on what you select, but the whole atmosphere is serene. Don't look for wild nightlife. There is some entertainment, which is somewhat subdued but perfect for easy fun and relaxation. Five days were perfect for our first time here, and we will absolutely return for a possibly longer trip.

The food choices were horrible!! We stayed 4 nights and they had the same food every night. Most of the restaurants were closed. The ants and mosquitoes and iguanas were everywhere!

Sad, the resort was closing the day we left for renovations. They should have closed it before we got there. They ran out of quality. Mold and mildew were in the Swim Out rooms. Doors wouldn't properly lock. Ants were everywhere. Mosquitos were in the rooms because they tied all of the outside doors open.

We got to the resort and we were warmly received. Fernando, our preferred concierge, made the process as smooth and effortless as possible, though we had to sign too many documents. However, arriving about midday didn’t lend itself to having rooms available, although the resort was sparsely populated. We had lunch at the marketplace buffet, and except for the numerous flies dinning with us, the theme was Caribbean, and it didn’t disappoint. From Johnny cake and plantains…to curry chicken and fish. We were finally upgraded to swim-out rooms, our other guests traveling with us that is…we were given a walk up. Since the room we were to be given had a problem with the lock. The rooms were large, but not ergonomically planned. No place to put your shampoo in the shower. Of note: Claude, bar manager- superb Patricio, asst bar manager Lukewarm food all the time Water bugs (cockroach, but large) next to food in preferred lounge Denied cognac at beach bar, even when it was given to other guests Elisha at the lobby bar Leo at preferred bar Hector, Alexander l, and Junior at the pool bar Antoinette at Market Cafe Boubou the entertainment manager whom I didn’t know was the entertainment manager Overall, a shame that Secrets allowed their name to be placed on this establishment. Rundown, lacking services, entertainment is sparse and, when good, not in an area to be found. Save your precious time and money and book anywhere else.

Arrived and found out they would be closing after we leave for remodeling and updating. Pool had some green scum on walls and sand in the bottom. No activities people Potion of staff unfriendly