Overview
This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Lagoon view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow top mattress
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Patio
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 3 adults
- No more than 4 guests in the room
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Climate control
- Concierge service
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed
- Lagoon View
- No more than 4 guests in the room
- 1 king bed
- Lagoon View
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Living room
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
Nitke provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay.
- International magazines in digital format
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers’ activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
Nitke provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay.
- International magazines in digital format
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers’ activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
Amenities
Aerial view
Exterior
Main Atrium
Atrium Lounge
Main Pool
Main Pool
Kids Pool
The Reserve pool
Coco's Beach Club
Coco's Beach Club
Coco's Beach Club
Baby Club
Eco Spa
Malva Restaurant
Vento Restaurant
Bana Restaurant
Blue Agave Restaurant
Blue Agave Restaurant
La Palapa Restaurant
Avenue Bar
Red Lounge
The Market Grill
Family Concierge Lounge
Family Concierge Lounge
Fitness centre
Spin studio
Wedding Gazebo
Bridal Suite Dressing Room
Spa
Spa
Location
Reviews
Beautiful Hotel With Impeccable Service To Match!
Katie K on May 18, 2024
Where do I begin? Paradises Cancun has something for everyone looking for a relaxing getaway. As an adult, staying at the Reserve is a must. Our arrival for my birthday trip began with a greeting from our stellar concierge, Rocio . Rocio truly cares about her guests and enriching their experiences at the resort. She went above and beyond what is to be expected. So kind and friendly, she made all of our reservations for us at our desired restaurants during the 4 days we were staying at the resort. She helped arrange my massage which was amazing at the Yhi spa and she alerted us to the complimentary hydrotherapy sessions we received as Reserve guests. Think an aqua massage before the massage! Highly recommend Cecilia who gave me the best massage I've ever had--deep tissue with aromatherapy. Cecilia provided a professional and tranquil spa morning! Do yourself a favor and treat yourself to the spa and the resort-- I spoke to several guests who all agreed that the massages they had by Cecilia were the best they had ever had in their lives. Back to Rocio--she was available to us the entire time we were at the resort and checked in with us often to make sure all was well and we had everything we needed. She told us about everything the resort had to offer! And even booked a complimentary boat cruise for us! It was a delightful sail into the lagoon to watch the sunset that exceeded expectations. Being at the resort for such a brief time, this sunset cruise was a definite highlight-- complete with a live saxophonist. Rocio really tipped the scales as my favorite concierge of all time when she decorated the room for my birthday and left me a personalized card!!! This was beyond my expectations and made my birthday truly special and one I will never forget. From the bottom of my heart, thank you Rocio! You would be an asset to any employer lucky enough to have you and I will never forget our time at the Paradisus because of you! It's people like Rocio that make vacations memorable! The family side of the resort has a ton to offer to the Reserve guests as well as the relaxing Reserve as an FYI in terms of activities and restaurants. Rocio made sure we were aware of all of the daily activities each day and she even made dinner recommendations. We never had to worry about what to do or where to go with Rocio as our concierge. Rocio also arranged 2 days of cabanas for us where we got served food and drinks and could relax throughout the day. Big shout out to Victor who escorted us to our cabanas and got us on the wait list for the third day! Thank you, Victor!!! Tropical paradise was had every day by the pool everyday under the shade of those cabanas. Can I just mention how friendly everyone is at the resort again!?!? Lai made us special bracelets as souvenirs and conducted an energetic water aerobics class and helped out with the hotel foam party which was an absolute blast! If I had a suggestion for the hotel, it would be to keep the activities coming. While, it was nice to have a relaxing stay in the Reserve, night time activities and additional daytime activities would also be welcome. Moises and Gabriella were our pool servers every day and I cannot speak highly enough of them. Always smiling, friendly and never an empty glass! Quick service with a smile, always! It would be nice to have a swim up bar on the adult side of the resort however bartenders like Alejandro were only a few feet from the pool. Alejandro served up delicious libations all day with pizzazz! Moving on to the Reserve specialties--so many to mention! I wish they would bottle up the essential oils piped into the Reserve side and sell them! The greenery and vines throughout the resort combined with the substantial pools and cabanas enhanced the hotel. Walking from the other family side of the resort into the Reserve felt like you were entering a tropical oasis every time you returned to your room! Speaking of, we stayed in pyramid 5 overlooking the ocean. The room was exactly what we ordered: a nice mini bar with soda, beer and water plus snacks all included. There was never a shortage of bottled water which was very nice and if we needed anything extra we just asked Rocio and she made sure we got it! The balcony was large and the view of the ombre teal surf was breathtaking. A lot of guests complained about room temperatures and the property temperatures in their reviews. I did not find this to be the case on the Reserve side at all. Our room was always cool, but if you like it totally icy it might not have been cool enough, I suppose. The common areas in the Reserve were much cooler than the rest of the resort. I love the fact that there was a cafe right in our building that offered coffee drinks, water, soda and alcoholic drinks along with grab-and-go food items, little salads, fruits and charcuterie. Even artisanal chocolates!!! You also had the option of sitting down and having a server at breakfast and lunch. If you wanted a hot sandwich to go for your room they would heat them in the little oven for you. You'll find most of the restaurants located on the family side of the resort. If you want entirely kid free, you will have two restaurants to choose from, one of which is the cafe, and the other a lovely outdoor restaurant overlooking the beach called Sante that does not disappoint! Breakfast and lunch were had at Sante several times and were delicious. All servers were spectacular and if they didn't have what you wanted on the menu they asked you to tell them what you wanted and they would have the chef make it. You must try the seafood at this resort, we had shrimp, fish tacos, sushi, sea bass and whole fish. Never a disappointment. The view, food, and service at Sante were fabulouso! The gazpacho was the best I've ever had! A few other notes of mention about the food. We had breakfast at the buffet once which was okay and decided we preferred Sante. We also ate at Lemon Fish which was my favorite, Sal's and Aquamarina. Shout out to Francisco who worked at Lemon Fish and Aquamarina! Wonderful server! Also Ignacio at Sal's who helped the birthday celebration continue. Small plates at Lemon Fish were delicious and I felt like I was dining in a beautiful rainforest. The options offered at all restaurants were more upscale and right up my gourmet alley, but they did have something for everyone. The up charges were a little outrageous on some food items like lobster tails and steaks at the restaurants. For example, the included steak at Sal's was lower quality and if you wanted a better steak, it was a significant upcharge. The side dishes at Sal's were better than the steak! Best creamed spinach of my life!If I had one suggestion, it would be to offer an inclusive package of these items. If I had to go back to one restaurant at the resort it would be a time between Lemon Fish and Sante, for the food, views and service. The Cancun beach is the most beautiful beach if I've ever seen and we had the opportunity to go in the ocean when it was calmer than the other red flag days. The beach was clean and beautiful with limited seaweed. There were also thatched umbrellas over chaises on the beach with beach drink service offered which was very nice. The last note of mention would be the entertainment at the resort. My advice would be to keep it coming and we enjoyed all of it, especially the live music! Mougel music played great covers and some original tunes on our last night while Erick happily served us thirst quenching cocktails at the Ginger Bar! He served us Mexico's favorite beer--Sol with a lime and was so cheerful all night long! We also did a paint and pour session which was a total stitch! The before mentioned foam party was the highlight entertainment wise! More pool entertainment is always welcome. In conclusion, I must say I would definitely return back to the Paradisus. The luxury I felt for the value was unmatched. The flawless service we received right from the beginning of the trip with Rocio, completely transformed our stay into one of the memorable all inclusive resorts we have stayed at. Thank you, Rocio, and thank you Paradisus staff for your care and attention to detail. I can't wait to return!
5*
8bennyg (London, United Kingdom) on May 17, 2024
The staff are very polite, professional and always helpful. Stayed in a suite on the adults only side and couldn’t have asked for nothing more special. Very clean, well presented and well worth the 5* ranting Flora was my favourite restaurant, it was an amazing experience and the food cooked to perfection by Hose was out of this world, being from London I’m used to top restaurants and bars but this chef and he’s work is truly divine Shushi samba Novokov Sexy fish even Roka don’t get in look in for me ever again Hose keep up your brilliance
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