Credit card and payment card security
What is the card verification number?
Why do I have to enter my card verification number to complete my booking?
Where do I find the card verification number on my card?
Verified by Visa®
The card verification number (CVN) is a three- or four-digit number on your payment card, separate from your account number. It is used to ensure that the person completing an online transaction is in possession of the actual card. This code cannot be copied from charge slips and receipts or skimmed from the magnetic band.
This security feature allows you to complete a CVN-validated payment, which reduces the risk of unauthorized use by a third party who does not have the card in hand.
For MasterCard® and Visa® products, the CVN is a three-digit numeric code located on the back of the credit card. Currently, we do not collect CVN for American Express® users.
Below you'll find information on both Verified by Visa® and MasterCard® SecureCode™. Both of these programs provide added peace of mind, knowing that no one but you will be using your card to book flights.
We've worked with Visa® Canada to provide you with more information about the Verified by Visa® service.
What is Verified by Visa®?
Verified by Visa® is a global Visa® program designed to help make shopping online more secure. A Verified by Visa® personal password that you choose helps prevent unauthorized use of your Visa® card when you shop at westjet.com or at participating online merchants.
How much does Verified by Visa® cost?
Nothing. Verified by Visa® is absolutely free to Visa® cardholders.
How easy is Verified by Visa® to use?
It's very easy. Simply enter your card information on the payment information page at westjet.com as you normally would. If your Visa® card issuer participates in the Verified by Visa® program, you will be prompted by your card issuer to either enter your personal Verified by Visa® password or to enrol your Visa® card and create a personal Verified by Visa® password. You'll be able to use it when shopping online at any participating Verified by Visa® merchant. Once your password has been confirmed by your Visa® card issuer, your transaction will proceed as usual.
Why should I sign up my Visa® card?
Verified by Visa® helps provide security and confidence for online shopping through the use of a personal password that stops unauthorized card use before it happens.
Do I need a new card to use Verified by Visa®?
No. Verified by Visa® works with your existing personal Visa® card.
How do I sign up for Verified by Visa®?
It's very simple – visit your card issuer's website and sign up there.
How do I use my Verified by Visa® password when I shop online?
When you shop at westjet.com or at participating online stores and pay with your Visa® card, your card issuer will present you with a Verified by Visa® window. Simply enter your Verified by Visa® password and click Submit. Your authenticity will be verified by your card issuer and the purchase process will proceed.
Will I need to use my personal password every time I shop online?
You will only use your Verified by Visa® password with your Visa® card when shopping at participating Verified by Visa® online merchants.
What should I do if I suspect someone has used my password to make a fraudulent purchase?
If you ever suspect that a fraudulent purchase has been made with your Visa® card, contact your Visa® card issuer immediately. Always keep your Verified by Visa® password safe and separate from your card.
WestJet, along with MasterCard®, has compiled a list of Frequently Asked Questions to provide you with more information about the MasterCard® SecureCode™ service. If you do not see the answer to your question or need more information, please visit MasterCard® SecureCode™ FAQs.
What is MasterCard® SecureCode™?
MasterCard® SecureCode™ is a service to enhance your existing MasterCard® account. A private code (also known as a password) means you'll have added protection against unauthorized use of your card when you shop at participating online merchants.
How does MasterCard® SecureCode™ work?
Once you've registered and created your own private SecureCode™, you will be automatically prompted by your financial institution at checkout to provide your SecureCode™ each time you make a purchase with a participating online merchant. Your SecureCode™ is quickly confirmed by your financial institution and then your purchase is completed. Your SecureCode™ will never be shared with the merchant. It's just like entering your PIN at an ATM.
How does MasterCard® SecureCode™ protect me?
When you correctly enter your SecureCode™ during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect SecureCode™ is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed at a participating merchant without your SecureCode™.
What card do I use? Will I need to get a new card to use MasterCard® SecureCode™?
You will be able to use any of your existing MasterCard® credit or debit cards, as long as the cards are from a participating financial institution. If you're not sure if your financial institution provides this service, please review our list of participating financial institutions. If you don't see your financial institution listed, check back, as the list is updated frequently.