On-hold help

If you’re waiting on hold, we’re here to help. We’ve got the answers to popular questions and more. We've assembled a library of our most frequently asked questions on hold, that way you can get your answers right away.

If you can't find the answers to your questions on this page, feel free to request a call back.

Top On-hold help questions

Change or cancel flights

Get more information here to apply changes to your booking, change flight information or even change the flight itself. 

Booking a flight

Find information here on how to book a flight, where we fly and different entry requirements as well as how to redeem a companion voucher or use your WestJet dollars. 

Types of payment: Step-By-Step Instructions

WestJet takes various types of payment for flights and vacation packages. If you need help with any of these types of payments, look no further. 


Learn more about your WestJet Rewards account, how to reset your password or even how to access your Travel Bank credits.

Check-in and itinerary

Check in, view your itinerary and get ready for your flight.


Not sure about what's allowed to be on-board or how many checked bags you're allowed? Find information here on your baggage questions. 

Video tutorials

We've created a small library of video tutorials. Find more information about booking, signing in, or preparing to call an agent.

WestJet gift card

Learn more here about how to purchase a gift card or check a gift card balance.

Request a call back from WestJet

Whether you’re in Canada, United States or United Kingdom, it’s easy to request a call back from a friendly WestJet or WestJet Vacations representative. And we’ll get back in touch with you as soon as possible.

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