Check-in options and times
To ensure your travel experience is as smooth and stress-free as possible, please give yourself plenty of time to make your flight, drop off your baggage, and to go through security and customs (if applicable). Guests must have their boarding passes (printed or electronic), baggage tags and baggage dropped off before our cut-off times. Unfortunately, guests who do not meet our minimum cut-off times (below) for check-in or baggage drop will be denied travel and/or baggage acceptance, with no exception.
WestJet offers three self-serve check-in options, web, kiosk and mobile check in. Guest assistance is also available at the airport counter.
Whatever method you choose to check in, be sure to have the following available before you start the check-in process:
- your reservation code or WestJet ID;
- your passport, if you are travelling to the US or internationally; and
- your hotel name, destination address, cruise or transit airline if you are travelling to the U.S.
The cut-off times shown below may not represent the amount of time required to drop off baggage and to go through security. We recommend that you arrive at the airport at least 90 minutes before a domestic flight and at least 120 minutes before an international flight.
You should arrive at the boarding gate at least 40 minutes before flight departure - and here's why. If you arrive less than 10 minutes before departure you will be denied boarding. WestJet is not responsible for missed flights, transfers, or any portion of onward travel due to late arrival at the gate.
- Check-in times
Check-in and baggage cut-off times Web
(Check in now)
(Check in now)
Kiosk Guest assistance (Available locations)
Available as early as1
24 hours before your flight's scheduled departure Three (3) hours before your flight's scheduled departure
Domestic cut-off time before scheduled departure
60 minutes 45 minutes 45 minutes 45 minutes2,3
International cut-off time before scheduled departure
60 minutes 60 minutes 60 minutes 60 minutes2,3
1Baggage will be accepted up to three (3) hours before departure at most locations. Checked baggage is accepted until the check-in cut-off time for the flight.
2If you are travelling with a pet we recommend that you check in 120 minutes before departure for a domestic flight and 150 minutes before an international flight. Please note that some international airports will not check pets in more than 60 minutes before scheduled departure and U.S. airports will not check pets in more than 120 minutes before scheduled departure.
3If you are travelling with oversized or overweight baggage you must check in 30 minutes before the cut-off times listed above.
- Check-in options
Services available by check-in method4 Web Mobile Kiosk Guest assistance (Available locations)
✓ ✓ ✓ ✓
Check in on a code-share or interline flight when WestJet is the first operating carrier5
✓ ✓ ✓ ✓
Check in on a code-share or interline flight when a partner airline is the first operating carrier6
✕ ✕ ✕ ✕
Add/edit a WestJet Rewards, AAdvantage® or SkyMiles® number to your reservation
✓ ✓ ✓ ✓
Select an earlier flight
✓ ✓ ✓ ✓
Select your seat
✓ ✓ ✓ ✓
Select a seat in Plus7
✓ ✓ ✓ ✓
Pay excess baggage fees8
✓ ✓ ✓ ✓
Email your boarding pass9
✓ ✓ ✕ ✕
Print your boarding pass
✓5 ✕ ✓ ✓
Print your bag tags
✕ ✕ ✓8
4Please check in with a WestJet agent at guest assistance if you:
- are checking in an unaccompanied minor;
- will be bringing a personal oxygen cylinder;
- have purchased an extra seat;
- are part of a group of more than nine guests where all guests have the same last name;
- are departing from an airport in Cuba or the Dominican Republic.
5The airline selling seats is referred to as the marketing carrier; the airline providing the aircraft, crew and ground-handling support is referred to as the operating carrier. If the first flight of your journey is not operated by WestJet, you must check in with the code-share or interline partner operating the flight.
6Please be sure to check in with the airline that is operating your flight; or if you have connecting flights, the airline that is operating the first portion.
7Guests have the option to select a seat in Plus at the time of check in, if available, for a fee. Seats in Plus are located in the first three rows of the aircraft and include advance boarding, early access to overhead bins, and food and beverages (including beer, wine and spirits) from our on-board menu.
8Be sure to print your receipt for excess baggage fees to show the WestJet agent at baggage drop.
9Depending on special services requested your location and/or travel destination, web and mobile check-in may direct you to guest assistance for your boarding pass.
10Kiosks do not issue baggage tags for any booking that includes a partner operated flight, or a flight which has been sold by a partner airline.
- Saving electronic boarding passes
Electronic boarding (e-boarding) passes are handy, as long as you can connect to a wireless network or aren't stuck in airplane mode. To avoid gobbling up your data plan (or turning trees into pulp) when Wi-Fi isn't available; make sure you have a plan b ready.
We suggest saving a version of your e-boarding pass locally on your phone when you check-in online. If you are checking yourself in with an Apple device (iOS 6 or newer) you can choose to add your e-boarding pass to Passbook, which gives you offline access. Please be aware that if you are travelling in a group, each guest will need to add their e-boarding pass to their own Passbook.
Forgot to issue an e-boarding pass during check in? No problem, you can always re-check in on your phone or at one of our airport kiosks and issue it without having to go through all of the other steps. Visiting an airport that does not support e-boarding passes? Speak with one of our WestJetters to get an old fashioned boarding pass.
- Overnight connections
If you are travelling on an overnight flight, wholly operated by WestJet, that arrives before 2 a.m. and you're connecting to a flight that departs after 5 a.m., you are required to collect your baggage in the connection city and then check it in for your later flight. This gives you access to your belongings and avoids forgotten baggage in those wee hours before your first cup of coffee.