Service fees


We charge fees for the optional services our guests use, and unless otherwise noted fees are in Canadian dollars. The fee amounts show the minimum to maximum tax range (0-18 per cent) payable which may be applicable in some circumstances. When paid through our contact centre or on westjet.com, the fees shown below will be charged based on the currency of the reservation.

The fees shown below will be charged in the currency of the reservation (based on the equivalent rate of exchange) when paid by calling us over the phone or on westjet.com. If you are paying a fee at the airport, we will accept Canadian dollars or the equivalent amount of the local currency.

Travelling with one of our airline partners? Be sure to familiarize yourself with their fees as they may be different from ours and some services may not be offered.

Travelling in a group? Additional service fee information is available on our groups page.

  • Carry-on baggage

      Carry-on items help to make your trip more comfortable and convenient. We do our best to accommodate our guests' carry-on allowance in the cabin but acceptance of carry-on baggage is subject to space availability.1 Good guideline: your souvenir stuffed buffalo head is definitely going in checked baggage. For more details, please visit our carry-on baggage page.

      One item of carry-on baggage Free
      One personal item Free

      1 If adequate space is not available carry-on items will be placed in checked baggage (and be unavailable for the duration of the flight) at no cost.



  • Checked baggage

      For flights purchased on or after September 15, 2014 for travel on or after October 29, 2014.

      Baggage fees2 may be combined (for example first bag fee + oversized + overweight), and may apply to sporting equipment. For allowance details, please visit checked and excess baggage.

       First bag fee charged
      $25-29.50
      + Second bag fee charged
      $25-29.50
      + Third3 and fourth3,4 bag, overweight3, oversized5 fee charged $75-88.50 per item
      Fare type Fees are charged based on the least restrictive guest type
      Econo fare    
      Flex fare $0    
      Plus fare $0   $0  
      Travel outside of Canada/U.S. $0    
      WestJet Vacations and groups    
      WestJet Rewards6
      WestJet RBC® World Elite MasterCard® primary cardholders $0    
      Silver members $0    
      Gold members $0   $0  


      For flights purchased before September 15, 2014
       Fare type First bag fee charged $0 Second bag fee charged $20-23.60 Third2 and fourth2,3 bag, overweight4, oversized2 fee charged $50-59 per item
      Econo fare
      Flex fare
      Plus fare $0

      2 In the event that a bag is lost, guests will be reimbursed for their baggage fee (not including excess valuation) in addition to settlement for the loss of baggage. Excess valuation is available for $10-11.80 per item.
      3 Not available on flights to Jamaica or Trinidad and Tobago.
      4 Not available on flights operated by WestJet Encore.
      5 Only one oversize golf bag with clubs is permitted on flights to Jamaica or Trinidad and Tobago.
      6 The fee will be waived for the WestJet Rewards member and up to eight companions travelling on the same reservation; the eligible member's WestJet ID must be on the reservation at the time of check in.


  • Changes

      Change shouldn't be difficult. At least we don't think so. That's why our fares allow you to change a guest's name or itinerary, and even the option to change to an earlier or later flight on the day of travel.

        Changes7 made within
      24 hours of booking
      Changes7 made more than
      24 hours after booking10
      Econo fare 08,11 $75-88.50 / €49-57.829
      Flex fare 08,11 $50-59 / €33-38.949
      Plus fare 08 08

      7 Name changes can only be made by calling 1-888-937-8538 (1-888-WESTJET).
      8 If the new fare is higher, the difference in fare and applicable taxes will be collected (except for changes to an earlier or later flight on the day of travel). If the new fare is lower, the difference in fare and applicable taxes will be refunded to the original form of payment. Call us at 1-888-937-8538 (1-888-WESTJET).
      9 If the new fare is higher, the difference and applicable taxes will be collected. If the new fare is lower, and a balance remains after the fee has been assessed, the remainder will be placed in a Travel Bank for future use on a WestJet flight.
      10 Making a change to an earlier or later flight on the same day of travel (including taking a later flight after the original flight has been missed) may be possible upon request. The new flight must qualify, have space available and be departing on the same day to the same destination. If you've missed your flight we require notification within two hours of the missed flight. Call us at 1-888-937-8538 (1-888-WESTJET) for more information. Differences in fare will not be charged or refunded and any applicable change fee will be waived for WestJet Rewards Gold members as of October 29, 2014.
      11 Except same-day travel bookings (flights departing within 24 hours of booking) where a fee of $75-88.50 for Econo fares and $50-59 for Flex fares will apply.


  • Cancellations

      Life sometimes gets in the way of plans. We understand, and we try to be as accommodating as possible when plans change. Guests may change or cancel flights up to two hours before scheduled departure. In the case of a no-show all funds are forfeited, and that's no fun for anyone.

        Cancel within 24 hours of booking
      (not including same-day travel12)
      Cancel more than 24 hours after booking, up to and including same-day12 travel
      Econo fare

      We will refund to the original form of payment.

      Please call 1-888-937-8538 to receive a full refund if you booked using multiple forms of payment.

      $75-88.5013
      €49-57.8213

      Flex fare

      $50-5913
      €33-38.9411

      Plus fare

      $50-5914
      €33-38.9411
      OR
      015

      12 Same-day travel is defined as a flight departing within 24 hours.
      13 This fare is non-refundable to the original form of payment when cancelled more than 24 hours after booking or for same day bookings. After the cancellation fee has been assessed, the remainder will be placed in a Travel Bank for future use. Any portion paid with WestJet dollars will be refunded to your WestJet Rewards account.
      14 The fee will be taken from the original amount paid, and the balance will be refunded to the original form of payment.
      15 There is no fee to have the funds credited to a Travel Bank for future use on a WestJet flight.


  • Seat selection
      • The seat fees shown below are in Canadian dollars. If you are paying for a seat fee on westjet.com in Euro, the fee will be converted to Euro based on a floating exchange rate.
      • Seat selection is free of charge at the time of check in within 24 hours of scheduled departure (excluding seats in Plus).
      • Fees for advance seat selection are charged for each flight segment, each direction of travel and by length of segment. Flight segments are identified by flight numbers; each flight number represents one flight segment. All times are approximate.
      • Seat fees are non-refundable within 24 hours of scheduled departure with the exception of full itinerary cancellations made more than two hours before the originally scheduled time of departure. Learn more about seat selection options.
        Regular seat Exit row seat Plus seat16
      Econo fare $5-23.60 $10-35.40 -17
      Flex fare $5-23.60 $10-35.40 -17
      Plus fare - - $0
      Group bookings $5-23.60 $10-35.40 -

      16 Seats in Plus are located in the first three rows of the aircraft and include extra legroom, advance boarding, designated overhead bins, and complimentary food and beverages (beer, wine, spirits) from our on-board menu. Selections vary based on flight length, time of day and availability. WestJet reserves the right to limit alcohol service. Seats on flights operated by WestJet Encore do not have extra legroom.
      17 Guests booking Econo and Flex fares can select a seat in Plus, if available, for a fee of $15 -53.10 ($15 -59 for travel on or after October 29, 2014) at the time of check in.


  • Additional options

      Did you know we fly lobsters too? And you don't even have to buy them a seat (just a special box). We have some other special services that you might be interested in. Unfortunately, lemon herb butter is not one of them.

      Service Fee and details
      Unaccompanied minor $100-118 per direction. Learn more.
      Lounges $26.88-36.80 for all fare types
      (at select airports).
      Travel Bank credit extension

      $20-23.00
      Some credits may not qualify for extension. Learn more.

      Seafood boxes18

      $10-11.80.
      Boxes measure
      61 cm x 38 cm x 18 cm
      (30 in. x 15 in. x 7 in.).

      18 These boxes do not include coolant, or the lobsters, and may only be available for purchase seasonally at select airport locations.



  • Pet kennel fees

      When your pet flies WestJet, they're our guest. Okay, so they don't get spicy snack mix or seatback TV - yet - but we do work hard to ensure your pet travels in comfort and safety.

      To ensure we provide the best ride for your pet, travel dates, kennel sizes, animal types and other restrictions apply. Learn more.

      • Pets are not accepted at all hotels, or may be permitted with additional charges. Please contact the hotel directly to inquire.
      • Not travelling with your pet? WestJet Cargo can help get your animal where they are going.

      For flights purchased on or after September 15, 2014, for travel on or after October 29, 2014
      Pets in the cabin $50-59.00
      Pets as checked baggage $75-88.50


      For flights purchased before September 15, 2014
      Pets in the cabin $50-59.00
      Pets as checked baggage $50-59.00

      18 These boxes do not include coolant, or the lobsters, and may only be available for purchase seasonally at select airport locations.



  • Inflight services and buy-on-board

      All WestJet aircraft are cashless. We accept the WestJet RBC® MasterCard®, American Express®, Diners Club International®, Discover®, MasterCard® and Visa®. On-board purchases are charged in Canadian dollars.

      Service Fee and details
      Beverage and snack
      (on flights over one hour)
      Complimentary
      Food options
      (availability based on flight time and duration)
      $2.00-17.2519
      Alcoholic beverages
      (availability based on flight time and duration)
      $6.50-8.5319
      Live seatback TV Complimentary for domestic flights within Canada
      Movies
      (pay-per-view)
      $5.99-6.89 each
      Earbuds Standard $3.50-4.03
      Premium $10-11.50
      Noise cancelling $30.00-34.50
      Blanket $4-4.60 CAD

      19 Guests seated in Plus (located in the first three rows of the aircraft) receive food and beverages (beer, wine and spirits) from our on-board menu. WestJet reserves the right to limit alcohol service.