For information on entrance restrictions and health and security advisories for international destinations, please visit travel.gc.ca.
Travel advisory: Freezing rain - Toronto, ON - Ottawa, ON - Hamilton, ON - London, ON
A freezing rain warning has been announced for:
- Toronto, ON - Ottawa, ON - Hamilton, ON - London, ON – Kitchener, ON
This may cause delays or cancellations.
We advise all guests travelling to or from these cities on April 15, 2014 to check the status of their flights prior to leaving for the airport.
Additional updates will be posted as they are available.
WestJet (air only) guests who wish to make alternate flight arrangements may do so without penalty (based on availability) by calling 1-888-937-8538 (1-888-WESTJET).
WestJet Vacations guests who wish to make alternate flight arrangements may do so without penalty (based on availability) by calling 1-877-737-7001.
Instructions for travel agents:
If your client needs to change their flight as the result of a WestJet travel advisory:
- Enter "TRVL ADV DDMMMYY"** into the endorsement field if completing an exchange.
- No penalties or fare difference will apply if the exchange is completed within the travel advisory specified date range.
- **DDMMMYY is the travel date your client was impacted**
- If the ticket remains open for future use and the exchange is completed outside the travel advisory specified date range, regular fees will apply.
Phone scam alert
Telephone scammers are impersonating WestJet in an attempt to steal your personal information. WestJet does not use telemarketers or share guests' personal information. If you receive a call indicating that you've won "WestJet points/miles" or are a "preferred customer" please hang up and contact the Canadian Anti-Fraud Centre. For more information about possible scams related to WestJet, please visit our email and telephone scams page.