If you or someone you care about uses mobility aids, including wheelchairs, you'll find all you need to know right here.
Reserving a wheelchair and or assistance
If you need a little extra help getting around, we'd be happy to help. Guests can reserve a wheelchair online or by calling WestJet at 1-800-581-9499. If you have your own wheelchair, we can help with that as well. Just make sure that when contacting us we understand what those needs are so we can ask the proper questions to ensure we can help you in the best way possible.
Please be aware that WestJet Encore flights are ground loaded. Please contact us if you need extra help getting to the aircraft and on board.
In addition to the checked baggage allowance, each guest is permitted to bring one medically required wheelchair at no extra charge*; however, it must be carried in the cargo compartment of the aircraft. Braces, crutches, walkers and canes, along with other assisting devices, will also be accepted free of charge*.
*If you do not medically require the wheelchair yourself, you may transport it in checked baggage, however all applicable checked and excess baggage fees will apply.
WestJet suggests that guests who use wheelchairs notify us at least 24 hours prior to departure. This gives us time to process your service request and find the most suitable seating arrangement.
If you have documentation on how to assemble and disassemble your mobility aid, please bring it with you.
Mobility device battery acceptance
We accept mobility devices that are powered by wet-cell (lead-acid) and dry-cell (sealed gel-cell) batteries. Please note that we classify wet-cell batteries as dangerous goods, so this type of battery requires additional safety-related handling and packaging, which will occur at the check-in counter. For more information on our mobility aid battery acceptance policy, give us a call at 1-800-581-9499.
Irregularly sized and/or overweight medical devices
We may accept irregularly sized approved medical devices (e.g. ventilator, respirator, dialysis machine, etc.) which exceed the carry-on baggage allowance if the device can be stowed in an approved location without exceeding the weight limit for the most appropriate area in the aircraft, and it will not obstruct access to safety equipment, exits or the aisle. In all cases, acceptance of these items is at the sole discretion of WestJet.
For more information on strollers, see children, infants and pregnancy.
WestJet Vacations package bookings
Guests with special needs are welcome to book WestJet Vacations packages on the website; however, after completing your booking, we require you to call us at 1-877-737-7001 so we can request the additional services you require. Some WestJet Vacations hotel properties may not be able to accommodate certain services or requests.