If you or someone you care about uses a mobility aid (i.e. a wheelchair or scooter) you'll find all you need to know right here.
Services and amenities for guests with special needs in international destinations/hotels:
Travelling abroad with a special need can pose unique challenges. International accessibility services and amenities may not meet Canadian or American standards and may differ from location to location. In some cases they may not be available at all. Although WestJet Vacations strives to ensure that appropriate arrangements are made to make your vacation a remarkable experience, we cannot guarantee the availability of or access to accommodations for guests with special needs in destinations outside of Canada and the U.S. WestJet Vacations is not liable for any costs, damages, or losses, whether directly or indirectly, arising from or related to the lack of any such access or accommodations. Please call us at 1-877-737-7001 so that we can help ensure your vacation needs are met and provide you with a list of our current hotel partners that may be able to meet your travel needs.
Reserving a wheelchair
If you need a little extra help getting around, we'd be happy to assist. Guests should advise WestJet that they require the use of a wheelchair online during their booking or by calling WestJet at 1-888-937-8538 (1-888-WESTJET). Please read the important information below and then let us know what your specific needs are. This allows us to ask the proper questions to ensure we help you in the best way possible.
Please be aware that WestJet Encore flights are ground loaded. Please contact us if you need extra help getting to or from the aircraft and while on board.
In addition to the checked baggage allowance, each guest is permitted to bring one medically required wheelchair at no extra charge. If you do not medically require the mobility or assistive device yourself, you may transport it in checked baggage, however all applicable checked and excess baggage fees will apply.
Wheelchairs are carried in the cargo compartment of the aircraft, with the exception of a few (operating on select flights) which are equipped with a shelf that can stow one medically-required, guest-owned, standard-folding wheelchair. If the single wheelchair space is available, it can be requested at the counter on a first-come, first-served basis. The wheelchair cannot be used on board the aircraft.
Braces, crutches, walkers and canes, along with other assisting devices, will also be accepted free of charge. If you do not medically require these items yourself, you may transport it in checked baggage, however all applicable checked and excess baggage fees will apply.
WestJet strongly recommends that guests who use a mobility aid notify us at least 24 hours before departure. This gives us time to process your service request and find the most suitable seating arrangement.
Battery powered mobility devices
All battery powered mobility devices, including wheelchairs, power scooters and collapsible mobility devices require special handling. Our restricted items table has detailed information on battery acceptance and packing. You can also call us at 1-888-937-8538 for more information.
Mobility device battery acceptance
Failure to provide the required information about your mobility device's battery may result in the battery being denied transportation by WestJet. Refer to your owners-manual to identify the type of battery used for your mobility device and have this information available when you contact us.
Of the three current types of mobility device batteries: spillable, non-spillable and lithium, WestJet accepts mobility devices that are powered by spillable and non-spillable batteries. You must disclose to WestJet if your mobility device is powered by a lithium battery. Certain, lithium batteries cannot be carried in the cabin or in checked baggage. Amendments may be made to WestJet guidelines and procedures as lithium batteries become more common. We suggest you check back from time to time for changes.
Please note: Batteries are classified as dangerous goods; restrictions apply and approval is required for these items as they require additional safety-related handling and packaging. Spare batteries are not accepted for transport at this time. All airlines maintain individual criteria for battery acceptance; if you are travelling with WestJet and/or another airline, please confirm the acceptance policy for each airline on your itinerary.
WestJet will accept those mobility devices with non-spillable batteries where the battery is encased and attached to the base of mobility device as long as you or your attendant are able to disconnect the battery and/or confirm that there will not be any accidental activation of the battery during transport. If you are not able to disconnect the battery you should be prepared to provide verbal instruction and the original manufacturer's manual, as well as any disassembly instructions you may have related to any modifications made to your mobility device.
Scooters that are up to 45 kg (100lb.) and have a battery specifically designed for easy removal, which is not encased at the base of the scooter, are considered a collapsible mobility device. The batteries for these types of scooters are not accepted for transport in the cabin, checked baggage or as cargo at this time. It is your responsibility to arrange transportation of the battery with a dangerous goods carrier.
Our restricted items table has detailed information on battery acceptance and packing, or you can call us at 1-888-937-8538 for more information.
Irregularly sized and/or overweight medical devices
We may accept irregularly sized approved medical devices (e.g. ventilator, respirator, dialysis machine, etc.) which exceed the carry-on baggage allowance if the device can be stowed in an approved location without exceeding the weight limit for the most appropriate area in the aircraft, and it will not obstruct access to safety equipment, exits or the aisle. In all cases, acceptance of these items is at the sole discretion of WestJet.
For more information on strollers, see children, infants and pregnancy.
WestJet Vacations package bookings
Guests with special needs are welcome to book WestJet Vacations packages on the website; however, after completing your booking, we require you to call us at 1-877-737-7001 so we can request the additional services you require. Some WestJet Vacations hotel properties may not be able to accommodate certain services or requests.