United States flight and service disruptions

As we remain committed to providing a great guest experience, we've developed a plan in accordance with the Enhanced Protections for Airline Passengers U.S. Department of Transportation (DOT) regulations (14 CFR Part 259) to help us do so. The following details comprise our guest service plan for both WestJet and WestJet Encore operated flights. Should you incur out-of-pocket expenses for a flight delay or cancellation within our control, you may submit a request to WestJet for reimbursement.

U.S. Department of Transportation

For more information about your rights when travelling to, through or within the United States, please contact the U.S. Department of Transportation.

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