Contact us

We're here to help. Get in touch by selecting from the options below or learn more about how to manage your booking with our easy to use self-serve tools. 

To cancel or modify a reservation booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

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Try our online self-serve tools and skip the wait

Manage your booking and find answers to our most frequently asked questions

Explore common topics

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Try Juliet

Skip the wait

Our digital travel assistant, Juliet, can help answer your questions. Look for the icon in the bottom right corner of your screen to start a chat.

Still have an unanswered question?

We're here to help. Please have the following information ready when you call us:

  • Your reservation code
  • Your WestJet Rewards ID (if you have one)
  • The full name of the guest(s) travelling

New or existing bookings and general inquiries


Toll free from Canada


Hours of operation:
24 hours/day, 7 days/week

WestJet Vacations bookings


Toll free from Canada


Hours of operation:

6 a.m. to 10 p.m. MT 7 days/week

Missing or damaged bags


Toll free from Canada


Request a callback

As travel picks up again, call wait times may be high. Schedule a call back at a time convenient for you.

General inquiries

Hours of operation:
24 hours/day, 7 days/week

Please note: General inquiries agents can assist with inquiries related to flight bookings only.

For support with Missing or damaged bags please give us a call at  1-866-666-6224 in Canada or 1-403-444-2581 outside Canada (additional charges and restrictions may apply.)


Vacation inquiries

Hours of operation:
6 a.m. to 10 p.m. mountain time 7 days/week

Need to get in touch?

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Services for guests with special needs

TTY for hearing impaired

  • Toll-free: 1-877-952-0100 (Please only use this number if you have hearing impairment)

Guests with disabilities experiencing difficulties accessing

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