Canadian passenger rights
Air Passenger Protection Regulations
The Air Passenger Protection Regulations (APPR) provide requirements for carriers regarding standards of treatment, communication obligations, and compensation in certain instances when your flight is delayed, cancelled, delayed on the tarmac, or if you are denied boarding. The APPR also outline compensation requirements for lost baggage and guidelines for travelling with musical instruments and family seating.
In certain circumstances, you may be entitled to certain standards of care and compensation under the APPR. For more information about your passenger rights, see our updated tariffs and conditions of carriage, read the full tariff, or visit Canadian Transportation Agency.
We are committed to doing our best to deliver your baggage on time and understand the inconvenience of having a bag misplaced or damaged. Please use the options below to report baggage incidents or submit expense claims related to lost, delayed or damaged baggage.