Flight delay and cancellation claims
Situations surrounding flight disruptions can be complex and have multiple causes. Carriers are required to inform you of the reason for a flight disruption. Please be aware that the reasons provided for a flight disruption may change as the situation evolves, new issues arise, or new information is received.
If your flight has been disrupted due to the current labour negotiations
If you're away from home and your travel has been disrupted, WestJet will reimburse reasonable and required expenses, including:
- Accommodation, up to 250 CAD per night, per reservation including taxes and fees
- Meals
- Ground transportation between your accommodation and the airport
Whenever possible, WestJet will provide a hotel voucher. If available, the voucher will cover the first night of your disruption. If a voucher is not available, or if your disruption extends beyond one night, you may submit accommodation expenses for reimbursement, up to 250 CAD per night per reservation.
Please keep all itemized receipts for eligible expenses and submit them as part of your request for reimbursement. Each claim will be reviewed individually and processed in the order it is received.
Under the Air Passenger Protection Regulations (APPR), a labour disruption within an airline, or within an essential service provider such as an airport or an air navigation service provider, is considered a situation outside an airline’s control. No compensation for inconvenience is due when a flight disruption is outside an airline’s control.
Canadian Transportation Agency: Passenger rights during labour disruptions
If your flight has not been disrupted due to the current labour negotiations
You may be entitled to compensation in accordance to the Air Passengers Protection Regulations (APPR), if the conditions of eligibility apply:
- The disruption was within WestJet’s control and not related to safety
- You were on a WestJet operated flight flying from, to or within Canada - If your delayed or cancelled flight was not with WestJet, the airline who operated your flight will be best equipped to deal with your claim
- You were informed 14 days or less before the departure time shown on your original ticket that:
- Your flight was cancelled
- The arrival at your destination would be delayed
- The arrival delay at your final destination is three hours or more from your scheduled time of arrival
Frequently asked questions
Submitting a claim
Please ensure the information entered below matches the details of your booking exactly, including:
- Six-letter WestJet reservation code
- First and Last Name match the itinerary or boarding pass
- Date of Birth
Once your claim has been submitted, it cannot be retrieved at a later date. In the event you need a copy for your records, we encourage you to take a screenshot or a photo on your mobile device before clicking submit.
After completing the form below, you can expect a response within 30 days. Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.