- you were on a WestJet-operated flight flying from, to or within Canada
- you were informed 14 days or less before the departure time shown on your original ticket that the arrival at your destination would be delayed
- you’ve received a refund for a delayed or cancelled flight and want to receive compensation for the inconvenience
- your flight was delayed or cancelled for reasons within WestJet’s control
If your delayed or cancelled flight was not with WestJet, the airline who operated your flight will be best equipped to deal with your claim.
Contact us about concern regarding a WestJet flight.
*Please submit one claim form for each passenger per direction of travel. In the event there are multiple flights on a single direction of travel, only one form is required for that direction.