Contact us
We're here to help. Get in touch by selecting from the options below or learn more about how to manage your booking with our easy to use self-serve tools.
To cancel or modify a reservation booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.
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Try Juliet
Skip the wait
Our digital travel assistant, Juliet, can help answer your questions. Look for the icon in the bottom right corner of your screen to start a chat.
Still have an unanswered question?
We're here to help. Please have the following information ready when you call us:
- Your reservation code
- Your WestJet Rewards ID (if you have one)
- The full name of the guest(s) travelling
New or existing bookings and general inquiries
Toll-free from Canada
Hours of operation:
24 hours/day, 7 days/week
Toll free in North America for support in Japanese
Hours of operation varies
WestJet Vacations bookings
Missing or damaged bags
Toll-free from North America
Request a callback
As travel picks up again, call wait times may be high. Schedule a call back at a time convenient for you.
General inquiries
Hours of operation:
24 hours/day, 7 days/week
Please note: General inquiries agents can assist with inquiries related to flight bookings only.
For support with Missing or damaged bags please give us a call at 1-866-666-6224 in Canada or 1-403-444-2581 outside Canada (additional charges and restrictions may apply.)
Vacation inquiries
Hours of operation:
6 a.m. to 10 p.m. mountain time 7 days/week
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Services for guests with special needs
TTY for guests who are deaf or have partial hearing
- Toll-free: 1-877-952-0100 (Please only use this number if you are deaf or have partial hearing)
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Email: disabilityassistance@westjet.com