WestJet's fleet of aircraft has many different seating configurations. If you are approved for a seat with extra leg room you will be seated in an appropriate seat for each flight, but the type and location of the seat may change on each flight. Please see our Aircraft page for more information about seating configurations.
All seat selections, changes and cancellations must be completed directly with WestJet and can be done by contacting us.
We strongly recommend that if you are approved for a specific seat, that you make all reservations by contacting us and selecting option 7 (Accessible Travel Team) when prompted. This team is available Monday to Friday from 6:00 a.m. to 5:30 p.m. Mountain Time and on Saturday from 7:00 a.m. to 5:30 p.m. We want to ensure you have the best guest experience and we can manage your requirements appropriately.
If you are unable to contact us by phone to make a travel request, you may select your desired flight and reserve a seat for yourself on our website. Once you have completed your reservation, use our online request form to have the specific seating under your accommodation added to your reservation. Please be aware that if you choose to use the online form, processing may take up to 48 hours. We will make every reasonable effort to provide you with the flights you have selected, however, we cannot guarantee that appropriate seating will be available on the flight or date you have requested. Reservations booked through a third-party online booking company will be cancelled and managed according to the fare type purchased, which may result in a service fee.
If you choose not to book directly with WestJet, your reservation will have to be cancelled and rebooked to provide the services required. We will honour the original base fare paid.
The following restrictions will apply:
- You must have received and have active approval to be eligible for a seat with a specific attribute. All travel must be completed before the end of the approval period.
- All flights must be on WestJet marketed and operated flights. If you are travelling on a flight operated by an airline partner, you must contact that operating carrier to inquire about and/or make similar arrangements, if available. If you have booked or ticketed a WestJet flight via an airline partner, this service is not available.
- If you choose to reserve travel in anticipation of approval, the change and cancellation fees and guidelines for the air only itinerary or WestJet Vacations package booking purchased will apply.
- Accommodations are for future reservations/travel only. Absolutely no refunds or compensation will be provided if you have flown before approval.