Flight delay and cancellation claims

In line with guidelines set out by the Air Passengers Protection Regulations, you may be entitled to compensation for the interruption in your travel plans.

Please fill out the form below once for each individual traveller per direction of travel*:

  • you were on a WestJet-operated flight flying from, to or within Canada
  • you were informed 14 days or less before the departure time shown on your original ticket that the arrival at your destination would be delayed
  • you’ve received a refund for a delayed or cancelled flight and want to receive compensation for the inconvenience
  • your flight was delayed or cancelled for reasons within WestJet’s control

If your delayed or cancelled flight was not with WestJet, the airline who operated your flight will be best equipped to deal with your claim.

Contact us about concern regarding a WestJet flight.

*Please submit one claim form for each passenger per direction of travel. In the event there are multiple flights on a single direction of travel, only one form is required for that direction. 

Compensation amounts are based on the length of the delay:

Length of Delay Compensation

3 to 6 hours


6 to 9 hours


9 hours or more


Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.

Please ensure the information entered below matches the details on your booking exactly. Refer to your booking confirmation email to confirm the details on your booking. Forms submitted with incorrect information cannot be processed. 

Please note, once the below form has been submitted a copy of your submission cannot be retrieved again at a later date. In the event you need a copy for your records we encourage you to take a screenshot or a photo on your mobile device before clicking Submit.

Thank you for contacting us with your APPR concern.
Your form has been received. One of our agents will respond within 30 days.
Oops! Your request has hit some turbulence and cannot be processed. If it’s a technical issue, we’ll be on it, but we’ll need a little time. Please try again later.
Sorry about this
We are unable to submit your information. Please try again later.
Are you an individual or a travel agent submitting on behalf of a guest?



Third party companies are required to provide a letter of authorization to submit on behalf of a guest. Attach your letter here

Maximum upload file size: 2MB (JPG, GIF, PNG, PDF, XLS)

    Please choose a file to upload
    Contact information

    Enter guest name exactly as it appears on the booking. Forms submitted with mismatched guest information cannot be processed.



    Flight information

    Enter flight information for the flight in your itinerary that was affected by the delay or cancellation.