Flight delay and cancellation claims

Situations surrounding flight disruptions can be complex and have multiple causes. Carriers are required to inform you of the reason for a flight disruption. Please be aware that the reasons provided for a flight disruption may change as the situation evolves, new issues arise, or new information is received.

Compensation for cancelled or disrupted flights

  1. You may be entitled to compensation in accordance to the Air Passengers Protection Regulations (APPR), if the conditions of eligibility apply: 

     The disruption was within WestJet’s control and not related to safety 

     You were on a WestJet operated flight flying from, to or within Canada - If your delayed or cancelled flight was not with WestJet, the airline who operated your flight will be best equipped to deal with your claim 

     You were informed 14 days or less before the departure time shown on your original ticket that your flight was cancelled, or the arrival at your destination would be delayed.

     The arrival delay at your final destination is three hours or more from your scheduled time of arrival 

Frequently asked questions

If your flight's delayed or cancelled within our control, you can ask WestJet for reimbursement of your expenses.

Request reimbursement for any of your lost, delayed or damaged baggage.

Compensation amounts for eligible claims are based on length of delay.

Find what you can expect for delays and cancellations outside and within WestJet’s control.

If you have a question or concern about your Canadian passenger rights, please contact us.

Travel Bank Terms and Conditions:  

This Travel Bank credit type will never expire. Travel Bank credits can be used to pay for WestJet flights and select fees such as kennels and seat selection, but not WestJet Vacation packages, Sunwing Vacation packages, excess baggage or change fees. Travel Bank credits are non-transferable but can be used to pay for another guest’s travel. If you cancel the reservation, when eligible the credit will be returned to your Travel Bank account.   

A Travel Bank requires a WestJet Rewards account and ID to be linked to you, the Travel Bank owner. You can sign in online to view your Travel Bank balance with an account.

  1. Submitting a claim

    Please ensure the information entered below matches the details of your booking exactly, including:

    • Six-letter WestJet reservation code
    • First and Last Name match the itinerary or boarding pass
    • Date of Birth

    Please note: Claims can be submitted starting from 72 hours after arriving at your destination, or 72 hours after your flight interruption occurred.

    Once your claim has been submitted, it cannot be retrieved at a later date. In the event you need a copy for your records, we encourage you to take a screenshot or a photo on your mobile device before clicking submit.

    After completing the form below, you can expect a response within 30 days. Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.