Guests with special needs

We’re dedicated to providing an excellent guest experience to everyone that chooses to travel with us. As such, we want to ensure our promises and the services we offer to our guests with special needs are readily available. We have gathered everything you need to know about travelling with a disability in this section.

This page may be accessed using a simplified web address: westjet.com/accessibility.

You are entitled to certain accommodations and services under the “Accessible Transportation for Persons with Disabilities Regulations”.

As a large Canadian carrier, WestJet follows Parts 1, 2 and 3 of this regulation for all flights operated to, from and within Canada.

For more information about accessible transportation for persons with disabilities operated flights, please contact us or review the content below.

Helpful links

Contact us - persons with special needs

Call us toll-free (1-866-693-7853) or email us if you are a person with special needs and have an inquiry or if you are experiencing difficulties accessing WestJet.com.

Learn more

Our airline partners

WestJet is excited to connect our guests to the world as well as welcoming new guests from around the globe by growing our network of code-share and interline partners.

Learn more

Travelling with autism

WestJet has funded unique Card Decks that will help those with autism and other cognitive special needs feel welcomed and empowered for easier and stress-free flights.

Learn more

Accessibility statement

WestJet is committed to facilitating and improving the accessibility and usability of its website, {www.westjet.com}. WestJet strives to ensure that its website services, applications, and content are accessible to persons with disabilities including users of screen reader technology. 

To accomplish this, WestJet has engaged UsableNet Inc, a leading web accessibility consultant to help test, remediate, and maintain our website {www.westjet.com} in-line with the Web Content Accessibility Guidelines (WCAG).2.0 AA conformance.  This commitment to accessibility ensures we meet the Canadian Transportation Agency’s Accessible Transportation for Persons with Disabilities Regulations, and the U.S. Department of Transportation Ruling under 14 CFR Part 382, Non-discrimination on the Basis of Disability in Air Travel. Further, we are working towards WCAG 2.1 AA conformance which will exceed the Canadian and U.S requirements and will meet the requirements under the European Union Web Accessibility Directive.  

Disclaimer  

Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the website as accessible as possible, some issues can be encountered by different assistive technology as the range of assistive technology is wide and varied. 

Contact Us 

If, at any time, you have specific questions or concerns about the accessibility of any particular web page on this website, please contact us at disabilityassistance@westjet.com or at 1-866-693-7853. If you do encounter an accessibility issue, please be sure to specify the web page and nature of the issue in your email and/or phone call,  and following investigation, we will make all reasonable efforts to ensure that page or the information contained therein is accessible to the standard outlined above.