Travel advisories

We are committed to ensuring you stay connected to us. Please visit the Guest Updates hub for operational updates.

Current travel advisories

Airport travelling to/from	Advisory	For travel on or between	Posted date	Additional info
Toronto, ON Hamilton, ON Kitchener/Waterloo, ON London, ON Ottawa, ON Montreal, QC	Winter storm system	December 7, 2025 - December 8, 2025	December 4, 2025	For all flights booked directly through WestJet, including UltraBasic, the following options are available: Changes: A $0 one-time fee waiver will be offered. If you change your destination, the difference in fare applies. Any residual funds are refunded. If you change to a different cabin, the difference in fare applies. Any residual funds are refunded. Travel must be completed within 60 days of the original departure date. Change requests must be made more than 2 hours before departure. Cancellations: A $0 one-time fee waiver will be offered. If you cancel your booking, the funds will be refunded or credited based on the fare class booked; Basic fares will receive a Travel Bank credit - valid for 12 months. If you cancel your booking, any portion paid with WestJet points, Travel Bank credit, or a WestJet Rewards companion voucher will be returned to your account, and the original expiration date (if applicable) will apply. If you cancel your booking, any portion paid with WestJet points, or a WestJet Rewards companion voucher that has expired or is expiring within 60 days will be reinstated with a new expiry date 60 days from the date of reinstatement. Any portion paid with WestJet points or Travel Bank credit will be returned to your account, and the original expiration date (if applicable) will apply. Cancellation requests must be made more than 2 hours before departure. Third-party bookings: If you booked through a travel agent or another website, please contact your original booking source. To change or cancel your flight, visit Manage Trips or contact us. Manage Trips \| Contact us For all WestJet Vacations bookings, valid on all fare packages with flights that have not been delayed or cancelled, the following options are available: A $0 one-time fee waiver will be offered for changes or cancellations. If you change your booking, the difference in package price and a $200 penalty per person applies, and is subject to availability. If you cancel your booking, the amount paid will be placed into a WestJet Vacations Future Travel Credit, valid for two years. Note: a $200 hotel penalty per person will be deducted from the total. If you booked through a travel agent or through another booking agency, please contact them directly. To make changes to an existing WestJet Vacations booking, contact us
St. John's, NL	Winter storm system	December 3, 2025 - December 4, 2025	December 2, 2025	For all flights booked directly through WestJet, including UltraBasic, the following options are available: Changes: A $0 one-time fee waiver will be offered. If you change your destination, the difference in fare applies. Any residual funds are refunded. If you change to a different cabin, the difference in fare applies. Any residual funds are refunded. Travel must be completed within 60 days of the original departure date. Change requests must be made more than 2 hours before departure. Cancellations: A $0 one-time fee waiver will be offered. If you cancel your booking, the funds will be refunded or credited based on the fare class booked; Basic fares will receive a Travel Bank credit - valid for 12 months. If you cancel your booking, any portion paid with WestJet points, Travel Bank credit, or a WestJet Rewards companion voucher will be returned to your account, and the original expiration date (if applicable) will apply. If you cancel your booking, any portion paid with WestJet points, or a WestJet Rewards companion voucher that has expired or is expiring within 60 days will be reinstated with a new expiry date 60 days from the date of reinstatement. Any portion paid with WestJet points or Travel Bank credit will be returned to your account, and the original expiration date (if applicable) will apply. Cancellation requests must be made more than 2 hours before departure. Third-party bookings: If you booked through a travel agent or another website, please contact your original booking source. To change or cancel your flight, visit Manage Trips or contact us. Manage Trips \| Contact us For all WestJet Vacations bookings, valid on all fare packages with flights that have not been delayed or cancelled, the following options are available: A $0 one-time fee waiver will be offered for changes or cancellations. If you change your booking, the difference in package price and a $200 penalty per person applies, and is subject to availability. If you cancel your booking, the amount paid will be placed into a WestJet Vacations Future Travel Credit, valid for two years. Note: a $200 hotel penalty per person will be deducted from the total. If you booked through a travel agent or through another booking agency, please contact them directly. To make changes to an existing WestJet Vacations booking, contact us.
Montego Bay, Jamaica	Hurricane Melissa	October 25, 2025 - January 4, 2026	November 10, 2025	For all WestJet flight-only bookings, including UltraBasic: A $0 one-time fee waiver will be offered for changes or cancellations.    If you change your destination, the difference in fare applies.  Any residual funds are refunded. If you change to a different cabin, the difference in fare applies. Any residual funds are refunded. Travel must be completed within 60 days of original departure date. If you cancel your booking, the funds will be refunded or credited based on the fare class booked; UltraBasic will receive travel credit. If you cancel your booking, any portion paid with WestJet points, Travel Bank credit or a WestJet Rewards companion voucher that will be returned to your account and the original expiration date (if applicable) will apply. If you cancel your booking, any portion paid with WestJet points or a WestJet Rewards companion voucher that has expired or is expiring within 60 days will be reinstated with a new expiry date 60 days from the date of reinstatement. Change or cancellation must be requested more than 2 hours prior to departure.      To cancel an existing Westjet flight-only booking, visit Manage Trips. To make changes to an existing Westjet flight-only booking, contact us. Manage Trips \| Contact us For all WestJet Vacation bookings: WestJet Vacations continues to assess the impact of Hurricane Melissa on airports, hotels, and nearby areas. If your departure date is between now and January 4^th, 2026, your booking options are as follows: Rebook to a future date or destination with no fees applied. If there is an increase in package cost, the difference in price will apply. Cancel your booking and receive a Future Travel Credit for the full value of the trip, valid for 2 years. Next Steps: Contact the WestJet Vacations Service and Sales Centre to either change your destination or cancel your booking at 1-877-737-7001 Please Note: we are experiencing higher-than-usual call volumes and appreciate your patience.
All Airports	Safety	October 6, 2025 - December 31, 2025	October 6, 2025	Safety requirements for rechargeable devices will be changing, to prepare for these changes we are encouraging guests to: Pack rechargeable devices in carry-on only: All rechargeable devices, except small personal care items such as electric toothbrushes, should not be packed in checked baggage. Limit per guest: Travel should be limited to a maximum of one power bank or portable charger and one e-cigarette per person. Keep visible: Keep power banks and e-cigarettes visible in the cabin. Do not store them in overhead bins. Avoid charging on board: Power banks should not be charged on board or used to charge other devices when in-seat power is available.

Check your flight status to see if your travel plans are impacted by these advisories

You are automatically enrolled to receive flight disruptions by email and text when you check-in for your flight.

Learn more about flight notifications

Additional notices

Review notices on happenings at popular airports, new entry requirements to Canada, passport gender identification for non-binary Canadians, how to spot travel scams and more.

Airports

Calgary International Airport (YYC) U.S. Customs & Security Screening

YYC security screening and customs will only be available 2 hours before your departure time.

Please arrive at the airport 2.5 hours before your flight's departure to allow enough time for document validation, checked bags, and check-in.

Streamline your entry process into the United States by downloading the Mobile Passport Control (MPC) app.

Vancouver International Airport (YVR) domestic check-in counter

Domestic check-in and International check-in are located in the Domestic Terminal Building on the Departures Level.

Transborder check-in is located in the US Terminal Building on the Departures Level.

Once you are checked-in, head to the C-Gates checkpoint for pre-board security screening.

Travel requirements

As other countries implement travel restrictions due to COVID-19, please check your destination country's entrance requirements before travel.  For additional information about Coronavirus please refer to the Government of Canada's website and the IATA Travel website.

Effective October 17, 2018, the Cannabis Act came into effect in Canada, allowing for legal purchase, use, and possession of cannabis for personal purposes. WestJet would kindly like to remind you that crossing international borders with cannabis remains illegal and guests are responsible for ensuring they follow all laws and regulations as it pertains to cannabis. Holding a medical authorization for cannabis in any country, including Canada, does not grant the ability to take cannabis into or out of Canada. Please refer to the following Government of Canada website for additional information and resources.

Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA). If you are a foreign traveller and you do not require a visa to travel to Canada, you're expected to apply online for an eTA before travelling to Canada by air. Exceptions include U.S. citizens and any travellers who currently hold a valid visa.

The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. To apply and find out more, visit Canada.ca/eTA.

Travelling to the UK by air and you are a foreign traveler who does not require a visa to travel to the UK for short stays of up to six months, you may need an Electronic Travel Authorisation (ETA). Please visit https://gov.uk to view your eligibility and how to apply online.

If you hold a UK visa or use a biometric residence permit (BRP) or card (BRC) to prove your immigration status, get access to your eVisa before you travel and make sure your passport details are up to date: https://gov.uk/eVisa

You must have valid (not expired) identification to take any flight within Canada. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. For more information on all ID requirements please visit WestJet.

On June 4, 2019, the Government of Canada began issuing Canadian passports using the code X in the gender field for non-binary Canadians.

WestJet's systems have been updated to fully support our non-binary guests. However, please be advised that not all countries may accept a passport with a gender code that is not M or F, and you may be asked to identify your gender as only M or F when traveling to certain destinations.

For more information, please visit the Government of Canada's website for further guidance on travelling with a gender X passport.

Health and safety

WestJet returned the Boeing 737 MAX aircraft to service in January of 2021 after months of rigorous testing and safety checks. We understand you may have questions about the MAX, and we want you to feel informed and confident when flying with us. Read more on our Newsroom.

African Swine Fever is a serious viral disease affecting pigs that could harm the Canadian pork industry and Canada’s economy.

The disease can be spread very easily through pork products, as well as contaminated clothing and/or footwear.

Do not bring pork products to Canada. If you do, the Canada Border Services Agency will take them away for safe disposal.

Every passenger must declare all food, plant and animal products brought to Canada to a border services officer upon arrival. Failure to do so will have consequences, and may include a $1300 fine.

Travellers must also advise if they have recently visited a farm outside of Canada. Find out more on the Canadian Food Inspection Agency’s website at www.inspection.gc.ca

As a Canadian registered air carrier, WestJet is required by several countries to spray insecticide in the flight deck and guest cabin prior to traveling to those countries. This is a preventative measure against the importation of foreign insects that may carry disease or damage crops.

WestJet uses 2% Phenothrin, an insecticide approved by the World Health Organization (WHO) for application onboard commercial aircraft. According to the WHO, short-term exposure when spraying this insecticide has not been found to cause any adverse health effects.

More information on disinsection can be found on the Transport Canada website at:
http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm
or at the U.S. Department of Transportation website at:
https://www.transportation.gov/airconsumer/spray.

You can help create a great experience for everyone on board by consuming liquor responsibly.

It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. To ensure the safety of all guests and crew, if you are believed to be impaired by alcohol or drugs, before your flight, our crew has the right to deny you boarding.

Canadian Aviation Regulations prohibit us from allowing any guest to board our aircraft when there are reasonable grounds to believe the person's faculties are so impaired by alcohol or a drug that they may present a hazard to the aircraft or to guests.

If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). Please note; at any time of year, multiple locations can be affected, and the amount this year is above average.

WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation.

Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. In some regions, beaches are considered natural reserves or protected areas, and there are limitations on what action hotels connected to these beaches are able to take.

We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. WestJet food products do not directly contain peanut and/or derivatives; however, some items may contain traces of peanuts from manufacturing processes.

Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. The safety and comfort of our guests is a top priority and this rule will stand until further notice.

Scams and fraudulent schemes

Keep yourself safe from fraud by being aware of the tactics scammers use. If you think you’ve been the target of fraud, contact the Canadian Anti-Fraud Centre at 1-888-495-8501.

Email phishing, fake ads, fake social media accounts, and telephone scams are used to lure people into giving out personal information such as credit card numbers and account login credentials. These scams impersonate trusted brands to appear authentic.

How to protect yourself from fraud

Keep your username and password confidential — a real WestJet representative will never ask for this information
If you need to contact us, always use our official toll-free number
Keep your credit card information confidential (outside of making a purchase from a trusted, secure website or phone line)
Avoid clicking links or opening attachments in unsolicited emails
Consider adding “call control” to your phone plan

How to spot common types of fraud

Phishing involves sending phony email messages to trick recipients into sharing sensitive information. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. Phishing scams may also make a false claim that your account is in urgent need of attention. Links in these emails will take you to a spoofed site, used to steal your credit card, account or other personal information. Avoid clicking on any attachments to these emails as they may have viruses or spyware.

Signs of a phony email are:

a false claim you’ve won a prize or flight
a false claim there’s a problem with your account that needs "fixing"
the existence of typos or poor grammar, spellings such as "Westjet" instead of "WestJet"

The fraudster’s email address might look authentic, and the message may have official-looking links or documents and have our company colours and logo. If you have any doubts, report it to the Canadian Anti-Fraud Centre.

There are scammers pretending to represent WestJet who — in exchange for completing a survey and sharing it with your social network — claim they cheap sell flight tickets or give them away for free. These are often posts created by a fake WestJet account on Instagram, Facebook or Twitter, with the intent of gaining a large following and selling the account for profit.

If you’re interacting with us on social media, make sure it’s an official WestJet account:

Twitter: @WestJet

Facebook: @westjet

LinkedIn: WestJet

Instagram: @westjet

Snapchat: @westjet

Scammers will buy ad space on Google or other search engines to target people searching terms like “WestJet contact info” with the intent of providing false contact information. Once you call the number provided in these fraudulent ads, the scammers will impersonate a WestJet representative and try to steal credit card numbers, personal information, or account credentials. Fake ads like this can be found on social networks like Facebook as well.

If you’re searching for our contact information via Google, Bing or any other search engine, take care to avoid clicking on any listings identified as ads.

Fraudsters will use fake social media contests or giveaways to solicit personal information from “winners” or to gain social media followers, with the intention of selling the social media account. These tactics will often require you to follow a specific social media account and/or to share something with your friends on Facebook or followers on Instagram in exchange for a free flight or vacation package.

While WestJet does offer the chance to win flights or vacation packages from time to time, we will always comply with sweepstakes laws by providing contest eligibility requirements, a contest end date and a link to the official contest rules.

Auto-dialer scam

Scammers will auto-dial thousands of numbers at once. If you answer their call, you’ll be transferred to a live person in an attempt to steal credit card or other personal information.

Misdial traps

Guests trying to reach WestJet by phone have found themselves in the ‘Misdial Trap’ — a scheme used by fraudsters to profit off people misdialing our phone number. Fraudsters will then pose as WestJet employees to steal personal information and credit card details.

When you’re contacting us by phone, use only these numbers — and please dial carefully.

Our phone number

Toll-free: 1-888-937-8538 (WESTJET)

WestJet Vacations phone number

Toll-free: 1-877-737-7001

TTY for hearing impaired

Toll-free: 1-877-952-0100

Guests with disabilities experiencing difficulties accessing WestJet.com

Toll-free: 1-866-693-7853

Connect with us using our Contact us form

Travel advisories

On this page

Current travel advisories

Check your flight status to see if your travel plans are impacted by these advisories

Additional notices

Airports

Travel requirements

Health and safety

Scams and fraudulent schemes

How to protect yourself from fraud

How to spot common types of fraud

Auto-dialer scam

Misdial traps

Our phone number

WestJet Vacations phone number

TTY for hearing impaired

Guests with disabilities experiencing difficulties accessing WestJet.com

Helpful links

Travel advisories

On this page

Current travel advisories

Check your flight status to see if your travel plans are impacted by these advisories

Self-serve support: Helpful tips

Additional notices

Airports

Travel requirements

International travel restrictions

Legalization of Cannabis

Travel to Canada – Electronic Travel Authorization (eTA)

Travel to UK - Electronic Travel Authorisation (UK-ETA)

ID requirements for travel within Canada

Gender X Passports

Health and safety

Recalled Power Banks

Boeing 737 MAX

Serious Threat: African Swine Fever

Insecticide spraying

Alcohol – Be your best guest

High volume of Sargassum (seaweed) in Mexico and the Caribbean

Allergy notification for all WestJet flights

Travelling with portable self-balancing recreational scooters (lithium battery powered) is prohibited

Scams and fraudulent schemes

How to protect yourself from fraud

How to spot common types of fraud

Email phishing scams

Fraudulent online surveys and flight giveaways

Search engine ads

Social media ads

Phone scams

Helpful links