Check-in options and information
Everything you need to know about check-in.
Check in online if your flight departs within the next 24 hours.
What you need to check in
All guests checking in require the following information:
- Reservation code (6 characters) or ticket number (13 digits)
- Your full name and date of birth as written on your government-issued ID
- For all travel to the USA: Passport or NEXUS information, plus hotel name, destination address, cruise or transit airline
- For all travel outside of Canada: Passport information, and if applicable, Visa or PR card
Starting in October 2022, check in at airport kiosks is no longer available. Other ways to check in are:
| Online* | Sign in or enter your reservation code to check in on westjet.com |
| WestJet app* | Download the WestJet app to easily check in and receive notifications about your flight |
| Email* | Follow the link in the email you receive 24 hours before your flight to check in |
| At the airport | Check in with a WestJet agent up to three hours before departure |
* Online check-in is available for all Canadian and U.S. departures. Some International airports may not be available for online check-in.
Note: WestJet contact centre agents are not able to check in guests over the phone.
Action |
Online (website or WestJet app) | Airport kiosk | Agent at the airport |
Check in |
✔ | ✗ | ✔ |
Check in on a partner airline flight when WestJet is the first operating carrier1 |
✔ | ✗ | ✔ |
Check in on a partner airline flight when a partner airline is the first operating carrier1 |
✗ | ✗ | ✗ |
Add/edit a WestJet Rewards, SkyMiles®, Flying Blue or Qantas Frequent Flyer number to your reservation |
✔ | ✗ | ✔ |
Add/edit gender and date of birth |
✔ | ✗ | ✔ |
Enter Known Traveler Number (KTN), Redress, or Canadian Travel Number (CTN) |
✔ | ✗ | ✔ |
Select an earlier flight |
✗ | ✗ | ✔ |
Select your seat |
✔ | ✗ | ✔ |
Select a seat in Premium or Business2 |
✔ | ✗ | ✔ |
Add bags and pay fees if applicable3 |
✔ | ✗ | ✔ |
Email your boarding pass4 |
✔ | ✗ | ✗ |
Download an electronic boarding pass |
✔4 | ✗ | ✗ |
Issue a printed boarding pass |
✔ | ✔ | ✔ |
Print your bag tags |
✗ | ✔ | ✔ |
1 The airline selling seats is referred to as the marketing carrier; the airline providing the aircraft, crew and ground-handling support is referred to as the operating carrier. Please check in with the code-share or interline partner operating the flight, or if you have connecting flights, the airline operating the first portion of the trip.
2 Guests have the option to upgrade to an available seat in Premium or Business at the time of check in for a fee.
3 Be sure to print your receipt for baggage fees to show the WestJet agent at baggage drop.
4 Depending on special services requested, your location and/or travel destination, online check-in may direct you to check-in assistance at the airport for your boarding pass.
Boarding passes will be issued once check in is complete. Depending on where you depart, boarding passes will be available through email, the WestJet App, downloadable JPEG image, printable PDF, or can be saved to your Apple Wallet. Boarding passes can also be printed from certain airport kiosks after check in, or requested from a WestJet agent.
Online check-in will not issue a boarding pass for certain booking types. Please see a WestJet agent at the airport for your boarding pass.
Check-in and boarding times
Timing below is shown in minutes before scheduled flight departure and applies to all check-in options.
Guests who arrive after the boarding gate cut-off time will be refused transport on that flight. Guests may be eligible for a same-day change under certain conditions.
| Journey | Recommended airport arrival time | Recommended baggage drop-off time* | Check-in cut-off time | Boarding gate arrival time | Boarding cut-off time |
|---|---|---|---|---|---|
| Domestic | 120 |
90 |
45 |
40 |
10*** |
| United States | 150 |
90 |
60** |
40 |
10*** |
| International | 150 | 90 | 60** | 40 | 10*** |
* Baggage will be accepted up to three hours before the scheduled time of flight departure at most locations. Checked baggage is accepted until the check-in cut-off time.
** International check-in cut-off time is 60 minutes before estimated time of departure at most airports, but 75 minutes at Calgary (YYC), Edmonton (YEG), Toronto (YYZ), and Vancouver (YVR).
*** Boarding Gate cut-off time on Boeing 787 aircraft is 15 minutes.
For flights departing out of Canadian airports, check security wait times to make sure you have enough time at the airport to get to your gate before your flight boards.
- Guests requiring the use of a wheelchair (their own or one that is provided) should check in an additional 30 minutes before the check-in cut-off times.
- Guests travelling with oversized or overweight baggage must check in 30 minutes before the check-in cut-off time.
- Guests travelling as an unaccompanied minor must check in with a WestJet agent 90 minutes before the scheduled departure time.
- Guests who have purchased an extra seat must check in with a WestJet agent before the scheduled departure time.
- Guests travelling with a pet in the cabin should allow an additional 30 minutes before check-in cut-off time.
- Guests travelling with a pet in their checked baggage must check in 90* minutes before the scheduled departure time.
* Please note that some international airports will not check pets in more than 60 minutes before scheduled departure and U.S. airports will not check pets in more than 120 minutes before scheduled departure.
Airport kiosks
Once you have checked in online, scan your boarding pass at an airport kiosk to print bag tags and scan any required travel documents (e.g. passports, NEXUS, visas, or PR card).
| City | Kiosk |
|---|---|
| Abbotsford (YXX) | ✔ |
| Brandon (YBR) | ✗ |
| Calgary (YYC) | ✔ |
| Charlottetown (YYG) | ✗ |
| Comox (YQQ) | ✗ |
| Deer Lake (YDF) | ✗ |
| Edmonton (YEG) | ✔ |
| Fort McMurray (YMM) | ✔ |
| Fort St. John (YXJ) | ✗ |
| Grande Prairie (YQU) | ✗ |
| Halifax (YHZ) | ✔ |
| Hamilton (HYM) | ✗ |
| Kamloops (YKA) | ✗ |
| Kelowna (YLW) | ✔ |
| Kitchener-Waterloo (YKF) | ✗ |
| London, ON (YQU) | ✗ |
| Moncton (YQM) | ✗ |
| Montreal (YUL) | ✔ |
| Nanaimo (YCD) | ✗ |
| Ottawa (YOW) | ✔ |
| Prince George (YQS) | ✗ |
| Quebec City (YQB) | ✔ |
| Regina (YQR) | ✔ |
| Saskatoon (YXE) | ✔ |
| St. John's, NL (YYT) | ✔ |
| Sydney, NS (YQY) | ✔ |
| Terrace (YXT) | ✗ |
| Thunder Bay (YQT) | ✗ |
| Toronto (YYZ) | ✔ |
| Vancouver (YVR) | ✔ |
| Victoria (YYJ) | ✔ |
| Whitehorse (YXY) | ✗ |
| Windsor (YXG) | ✔ |
| Winnipeg (YWG) | ✔ |
| Yellowknife (YZF) | ✗ |
| City | Kiosk |
|---|---|
| Atlanta (ATL) | ✗ |
| Chicago (ORD) | ✗ |
| Dallas Fort Worth (DFW) | ✔ |
| Fort Lauderdale (FLL) | ✗ |
| Fort Myers (RSW) | ✗ |
| Honolulu (HNL) | ✗ |
| Houston (IAH) | ✗ |
| Kauai Lihue (LIH) | ✗ |
| Kona (KOA) | ✗ |
| Las Vegas (LAS) | ✔ |
| Los Angeles (LAX) | ✗ |
| Maui (OGG) | ✗ |
| Miami (MIA) | ✗ |
| Myrtle Beach (MYR) | ✗ |
| New York - John F. Kennedy (JFK) | ✗ |
| New York - LaGuardia (LGA) | ✗ |
| Orange County (SNA) | ✗ |
| Orlando (MCO) | ✔ |
| Palm Springs (PSP) | ✔ |
| Phoenix (PHX) | ✔ |
| Portland (PDX) | ✗ |
| San Diego (SAN) | ✗ |
| Seattle (SEA) | ✗ |
| San Francisco (SFO) | ✗ |
| Tampa (TPA) | ✗ |
| City | Kiosk |
|---|---|
| Amsterdam (AMS) | ✗ |
| Antigua (ANU) | ✗ |
| Aruba (AUA) | ✗ |
| Bermuda (BDA) | ✗ |
| Bridgetown (BGI) | ✗ |
| Cabo San Lucas (SJD) | ✗ |
| Cancun (CUN) | ✔ |
| Cayo Coco (CCC) | ✗ |
| Cozumel (CZM) | ✗ |
| Curacao (CUR) | ✗ |
| Dublin (DUB) | ✗ |
| Grand Cayman Islands (GCM) | ✗ |
| Glasgow (GLA) | ✗ |
| Holguin (HOG) | ✗ |
| Ixtapa Zihuatanejo (ZIH) | ✗ |
| Kingston (KIN) | ✗ |
| London - Gatwick (LGW) | ✔ |
| London - Heathrow (LHR) | ✔ |
| La Romana (LRM) | ✗ |
| Liberia (LIR) | ✗ |
| Manzanillo (MZO) | ✗ |
| Mazatlan (MZT) | ✗ |
| Montego Bay (MBJ) | ✗ |
| Nassau (NAS) | ✗ |
| Paris (CDG) | ✔ |
| Port of Spain (POS) | ✗ |
| Puerto Plata (POP) | ✗ |
| Puerto Vallarta (PVR) | ✗ |
| Punta Cana (PUJ) | ✗ |
| Samana (AZS) | ✗ |
| San Juan, Puerto Rico (SJU) | ✗ |
| Santa Clara (SNU) | ✗ |
| St. Lucia (UVF) | ✗ |
| Sint Maarten (SXM) | ✗ |
| Turks and Caicos (PLS) | ✗ |
| Varadero (VRA) | ✗ |
