Access to the WestJet Connect catalog of TV shows and movies is free of charge and doesn’t require Internet.
Check that your device is connected to the WestJetConnect WiFi
Make sure you disable power saving mode on your device
If your Apple device is running iOS 14 make sure you allow access to the WestJet app. You can find it under Settings > Privacy > Local Network
We are currently working to resolve an issue affecting select Android devices where media cannot be played. Known devices affected by this issue include but may not be limited to:
All Samsung S23 devices with Android version 13
Google Pixel 4 and 4a with Android version 13
Google Pixel 6a with Android version 13
Google Pixel 7 and 7 Pro with Android version 13
Oneplus 11 with Android version 13
Devices experiencing this issue will display a "Service unavailable" message when attempting to play media in the WestJet App and westjetconnect.com.
WestJet selects content with all our guests in mind. We place content advisories and synopses on all our films and TV shows to empower you to make choices suitable for you and your family. After you click on the movie/TV thumbnail you will see the synopsis and content advisory information located underneath the media player.