You may be entitled to compensation pursuant to the Air Passengers Protection Regulations, if the conditions of eligibility apply:
- You were on a WestJet operated flight flying from, to or within Canada - If your delayed or cancelled flight was not with WestJet, the airline who operated your flight will be best equipped to deal with your claim
- You were informed 14 days or less before the departure time shown on your original ticket that (i) your flight was cancelled or (ii) the arrival at your destination would be delayed
- The arrival delay at your final destination is three hours or more from your scheduled time of arrival
- Your flight was delayed or cancelled for reasons within WestJet’s control
Situations surrounding flight disruptions can be complex and have multiple causes. Carriers are required to inform you of the reason for a flight disruption. Please be aware that the reasons provided for a flight disruption may change as the situation evolves, new issues arise, or new information is received
You may be eligible for reimbursement for out of pocket expenses or expenses for lost, delayed or damaged baggage.
If you have questions or concerns regarding a WestJet flight, please complete the Canadian passenger rights contact form.