Hotel

The Reef Atlantis

Paradise Island 5.0

Overview

The Reef offers the conveniences of home and the amenities of a luxury residential community. Adjacent to The Cove, The Reef rests upon the white sand beaches of Paradise Island with the gracious relaxation of the Bahamian culture. The Reef welcomes guests to unplug completely or plug in to all Atlantis has to offer. Residences at The Reef run from stunning studios to three bedroom suites with kitchenette or full kitchens, washer/dryer in unit or adjacent and magnificent ocean views.

Resort Fees: 75 usd per room/per night (plus tax) Included in your package price.

Check in

4 p.m.

Check out

11 a.m.

Rooms

497

Rooms

Studio Harbour View
  • 1 king bed, and 1 queen sofa bed
  • Studio Harbour View or 523
  • No more than 4 guests in the room
Studio Harbour View
Featured amenities
Included in all rooms
  • Coffee maker
  • Crib (on request)
  • Housekeeping
  • Iron/Ironing board
  • Safe
  • TV

Studio Ocean View
523 square feet
  • 1 king bed, and 1 queen sofa bed
  • Ocean view
  • No more than 4 guests in the room
Studio Ocean View
523 square feet
Featured amenities
Included in all rooms
  • Coffee maker
  • Crib (on request)
  • Housekeeping
  • Iron/Ironing board
  • Safe
  • TV

1 Bedroom Terrace View
974 square feet
  • 1 king bed, and 1 queen sofa bed
  • Terrace View
  • No more than 4 guests in the room
1 Bedroom Terrace View
974 square feet
Featured amenities
Included in all rooms
  • Coffee maker
  • Crib (on request)
  • Housekeeping
  • Iron/Ironing board
  • Safe
  • TV

1 Bedroom Harbour View
974 square feet
  • 1 king bed, and 1 queen sofa bed
  • Harbour View
  • No more than 4 guests in the room
1 Bedroom Harbour View
974 square feet
Featured amenities
Included in all rooms
  • Coffee maker
  • Crib (on request)
  • Housekeeping
  • Iron/Ironing board
  • Safe
  • TV

1 Bedroom Ocean View
974 square feet
  • 1 king bed, and 1 queen sofa bed
  • Ocean view
  • No more than 4 guests in the room
1 Bedroom Ocean View
974 square feet
Featured amenities
Included in all rooms
  • Coffee maker
  • Crib (on request)
  • Housekeeping
  • Iron/Ironing board
  • Safe
  • TV

Amenities


Location

Address
One Casino Drive, Paradise Island, Bahamas
22 km from NAS airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.4
  • Location 4.5
  • Rooms 4.3
  • Service 4.0
  • Value 3.3
TripAdvisor users rated this property 2 out of 5

Premium Reef suites, premium pricing — basic hot-water failures

jeremyaudino (Solon, Ohio) on Dec 27, 2025

We stayed at Atlantis Paradise Island for five nights in multiple premium ocean-view suites at the Reef (20th and 21st floors)—one 1-bedroom and one 2-bedroom—with a total stay cost close to $20,000. We chose these accommodations expecting a luxury experience consistent with the pricing. On the first evening, we were not impacted only because we arrived late. Beginning the following day, however, we experienced repeated hot-water failures during peak shower hours (approximately 4–5pm) for four consecutive days. This issue was reported multiple times throughout the stay. As the stay progressed, the situation became increasingly disruptive: * Several members of our party had to go to the spa just to take a warm shower * We were advised by staff that we could use the transit lounge showers, which is not an acceptable workaround for guests staying in premium suites * Hot water did not reliably return until the morning of our departure, requiring us to check out late so all six of us could shower before leaving * Staff at the spa told us that the same hot-water issue occurred over Thanksgiving, pointing to a known, recurring capacity issue, not an isolated incident Compounding the issue, we were told multiple times that a manager would call us to discuss the situation, yet no call ever occurred. The lack of follow-through added to the overall frustration. Hot water is not a luxury amenity—it is a basic expectation. At nearly $5,000 per night, and while staying in premium ocean-view suites on the 20th and 21st floors of the Reef, guests should not have to plan their day around where they can find a warm shower. While the resort ultimately refunded $3,000, this adjustment did not adequately reflect: * The duration of the issue (4 of 5 days) * The disruption to a six-person traveling party * The premium accommodations booked * The ultra-premium rates charged * The apparent prior awareness of similar failures * The lack of management engagement despite repeated assurances Atlantis has impressive grounds and amenities, but until core infrastructure reliability and guest-service accountability are addressed, it does not consistently deliver an experience that justifies its pricing. I would welcome outreach from resort management to understand what concrete corrective actions are being taken to prevent this from happening to future guests.

TripAdvisor users rated this property 1 out of 5

Overpriced disappointment

Gwen D on Dec 23, 2025

The amount they will hold and charge on your card varies significantly from what is explained . The website room explains room types that aren’t even available. Without even spending half of the original hold amount for incidentals they randomly charged more to my card. Ryan at the front desk lied about my accommodation and then called the day before checkout to say he was charging my card another 1k for my room type I never asked for. I waited 5 hours just to check in on day one because my room wasn’t ready.

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