TripAdvisor Traveler Rating

I am writing to express my profound dissatisfaction with the treatment and service my family and I received during our recent visits, which have fallen far below the standards expected from Disney, especially for a loyal member with over 15 years of ownership. Firstly, on the day of check-out, a cast member knocked loudly on our door and then entered our accommodations without invitation. This invasion of privacy was not only unprofessional but extremely inappropriate. She proceeded to remove our accumulated trash and lingered at the end of the hallway, occupying her time on her phone for over an hour while we were trying to depart. Such behavior is unacceptable. Secondly, during our second stay, we encountered serious issues with the check-in process. The key cards and website access did not work. I contacted the front desk via the house phone to report that we had an ADA door but no ADA shower facility, and I clarified that I did not request any ADA-specific products. Due to the malfunctioning keys, we were forced to cancel a dinner reservation at Charley's Steakhouse, sweating through our shirts in the heat and experiencing significant frustration and stress. After multiple attempts, Brandon, the front desk manager, finally acknowledged that the door mechanism was faulty and provided Magic Bands, which did work four hours later — causing additional stress and health concerns, including raised blood pressure. Furthermore, during our check-in with the family part of our trip, it took over an hour to link and add all members on the website. For two family members, the process was unsuccessful, and we were repeatedly advised to contact Member Services. This level of inefficiency and lack of support is inexcusable for an organization of Disney's stature.

Probably our 10th stay over the last 20 years. Our room was very clean. Nice updates to the rooms. Very friendly staff - much moreso than at the Disney Parks. Lots of pool choices, but we chose the main pool for our hotel days. Choose "The Springs" to be close to everything. Two nice restaurants on site.

This is a lovely hotel. But they still have not re-opened the Spa from Covid. I can’t see any excuse why this has not been sorted. They have not lowered the pricing to compensate for the missing Spa Otherwise a Lovely hotel. Listed opposite Disney Springs.

Stayed at Saratoga Springs for 10 nights whilst experiencing Disney. The resort is set close to Disney springs where you can shop til you drop! You can walk within 15 minutes or even catch a leisurely boat! The restart is landscaped beautifully. It has a golf course and lakes. Most of the site is used by members of the Disney vacation club who return regularly. It has various blocks to stay in. All within walking distance to main lobby and buses stop close by to all too. We were in the Paddock area overlooking the lake. Very nice room. Cleaned daily and refreshed with amenities. Pull down queen bed for third adult (son). Good bathroom facilities. Has a great restart called the turf club. Highly recommend a meal there. Good pools available with snack bars. Laundry facilities available for free. Had a great time here.

I had a fantastic experience in this resort and it definitely stood out to me. Warm and welcoming, the pool was captivating and created for captivating immersion. Taking care of us, the staff was really kind and went above and beyond to guarantee that we were comfortable. Ease of movement around the resort was provided by the free buses which added convenience for almost everyone. After a tiresome day of exploration, the clean and comforting room coupled with the relaxing bed made it easy to unwind. It was an impeccable experience and I plan on returning anytime soon. Relaxation is what holds true in this resort and I would for sure recommend it to anyone for a peaceful time away from home.