Active Advisories
Please note that the water park will be closed every Tuesday for routine maintenance. However, during holidays the water park may stay open.
The Children’s Chikipark will be temporarily closed due to unexpected maintenance, however the teens and adult water park and slides remain open.
As of Sunday, September 7, the adults only Select Club areas (room blocks, pool, reception, and restaurant) will be temporarily closed and will remain so until further notice.
- Guests with existing Select Club reservations will be relocated to Eco Family Collection rooms that will be strategically located away from families with kids to ensure their privacy. In addition, these rooms will now be located closer to the beach and our adults only beach club, K'iin, which will remain open and operating as normal.
- The Riviera Restaurant, which is located in front of the beach, will be designated adults only for breakfast and lunch, providing breathtaking views of the Caribbean
- The Tortuga Pool will be reserved for use by adults only.
All other adult only areas and services such as bars, lounges and common areas will remain open and operate as normal. If the renovation project is completed early, the Select Club areas will re-open and Select Club guests will be located back to their original room category and section of the hotel.
All efforts will be made to minimize impact to guests during this time.
Overview
Sandos Caracol Nature Resort Water Park is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
The number of a la carte reservations are now based on length of stay – details provided at check in, please see hotel for details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
955
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini-bar
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Ceiling fan
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Small business center
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liqueur bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 bunk bed
- No more than 4 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- Wi-Fi
- Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- WI-Fi, Purified water dispenser
- Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- 2 showers, and 2 water closets
- WI-Fi, Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Beach
Select Club Beach Section
Pool
Bee Child Sculpture
Bee Child Sculpture
Jungle Venue ($)
Salvia Restaurant
El Tempo
Riviera Restaurant
Santo Taco food truck
Waterslides
Activities
Spa
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
Three star resort ?? ?? ??
Jon N (Guelph, Canada) on Dec 13, 2025
My wife and I have travelled quite a bit, so we know what to expect at resorts. Here is our honest review of our recent seven-night stay at Sandos Caracol Eco Resort. The resort gets ?????? The resort is large and visually impressive, with a wide range of activities geared toward families. While it is clearly family oriented, there are several well-designed adults-only areas throughout the property, which helps balance the atmosphere. Our check-in was quick due to our late arrival, although during our stay we frequently observed very long check-in lines in the lobby. Dining was mixed overall. Some options were enjoyable, while others were disappointing. The buffet by the bridge overlooking the water was particularly poor, with long food lines and unappealing conditions. In contrast, the buffet across from Nido in the red building was consistently excellent. The adults-only KIIN beach area stood out as one of the best features of the resort. It offered beachside food service delivered by a waiter, the food quality was excellent, and it also provided an air-conditioned indoor area to relax, enjoy drinks, play pool, and have snacks, including bite-sized sandwiches, pretzels, peanuts, and cookies. The Sandos app was functional and made it easy to book à la carte restaurants. We were able to secure five reservations during our seven-night stay. However, only the Japanese restaurant and Los Lirios were truly good. Late-night dining options were extremely limited, with Nido being the only venue open after 11 p.m. The menu there is restricted to beef and chicken tacos or burritos, and the quality was poor. On one occasion, I observed uncovered cooked chicken and beef in the kitchen sitting in stainless steel hot pans with insects buzzing about, which was very concerning. Bar service was another weak point. Many bars appeared understaffed, often with only one bartender, resulting in long lineups. Several bartenders seemed disengaged, with little friendliness or enthusiasm. While drink quality was generally decent and some higher-end brands were available, cleanliness in the bars, restrooms, seating areas, and other common spaces could be significantly improved. Some of the food safety and handling practices, along with the lack of cleanliness, could be why many people report getting sick. However, we never got sick, as we were careful about where and what we ate. The beach itself was well maintained, though guests should expect frequent approaches from vendors attempting to sell items. While not aggressive, the interruptions were constant. The main pool area was very crowded, and the water was dirty, with noticeable sand accumulation on the pool floor. Wi-Fi coverage across the resort was generally reliable, with only minor issues on parts of the beach. The live entertainment was excellent, with the Michael Jackson show being a highlight. The resort’s location is convenient, situated about ten minutes from Walmart and Fifth Avenue, with access to taxis, Uber, InDrive, or a low-cost shuttle that runs twice daily. Our one-bedroom pool-view suite was quite worn and in need of renovation. The television was outdated, the floors were cracked, and there was broken furniture and damaged electrical outlets. Paint was peeling, and the air-conditioning filters were extremely dirty, appearing not to have been cleaned in a long time. The layout was also problematic, with no door separating the bedroom from the living room and no doors on the bathrooms. While the toilet is enclosed in a small separate room, the overall design felt impractical. This suite is not well suited for families, and housekeeping was below expectations. The water park was clean and well maintained, but food options were very limited and of poor quality. If you plan to drink alcohol at the water park, make sure to bring a reusable cup, as alcohol is not served there. Overall, while there were several positive aspects to our stay, the experience was not strong enough for me to consider returning or recommending to others.
The good, the bad and the ugly.
Carlos A on Dec 12, 2025
The Good Natural surroundings: The natural setting is beautiful. You’re surrounded by vegetation and wildlife all over the property. The main cenote is a huge plus, and the tunnels have this really cool, mystical vibe. Staff attitude: Most of the staff members are friendly and helpful. Within their possibilities, they genuinely try to help you and usually do it with a good attitude. Water park: Kids absolutely love it here. They can spend the entire day going up and down the slides. For an included water park, it’s actually pretty good. The room: I read a lot of bad reviews about the rooms, but we were honestly very satisfied. Plenty of space, clean, and well maintained. No luxury at all, but also no issues whatsoever. --- The Bad Food: The quality and variety of the food are quite disappointing. That said, there are some hidden gems at the buffet. I basically survived on grilled vegetables and grilled shrimp almost every day. Overall, the food is mediocre. Unfortunately, my son got sick and we lost an entire day of the trip. We talked to other families who experienced the same thing. Drinks: The drink selection — and especially availability — is poor. I was even denied Bacardi Blanco a couple of times. I’d recommend sticking to vodka or gin, which usually come with decent labels. General facilities: Many common areas feel neglected. Lighting throughout large parts of the hotel is almost non-existent. The place has a lot of potential, and it feels like they might be in the middle of renovations — hopefully that’s the case. --- The Ugly Check-in: Even though we arrived early and there were only three parties ahead of us, it still took almost two hours to complete check-in. Completely unacceptable. Staffing levels: It’s very clear that the amount of staff is not proportional to the number of guests. Same issue as check-in — long lines are very common, especially when trying to get drinks.
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