Flight delay and cancellation claims

You may be entitled to compensation pursuant to the Air Passengers Protection Regulations, if the conditions of eligibility apply:

  • You were on a WestJet operated flight flying from, to or within Canada - If your delayed or cancelled flight was not with WestJet, the airline who operated your flight will be best equipped to deal with your claim
  • You were informed 14 days or less before the departure time shown on your original ticket that (i) your flight was cancelled or (ii) the arrival at your destination would be delayed
  • The arrival delay at your final destination is three hours or more from your scheduled time of arrival
  • Your flight was delayed or cancelled for reasons within WestJet’s control

Situations surrounding flight disruptions can be complex and have multiple causes. Carriers are required to inform you of the reason for a flight disruption. Please be aware that the reasons provided for a flight disruption may change as the situation evolves, new issues arise, or new information is received

You may be eligible for reimbursement for out of pocket expenses or expenses for lost, delayed or damaged baggage

If you have questions or concerns regarding a WestJet flight, please complete the Canadian passenger rights contact form.

Compensation amounts are based on the length of the delay:

Length of Delay Compensation

3 to 6 hours


6 to 9 hours


9 hours or more


After completing the form below, you can expect a response within 30 days. Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.

The claim period is 365 days from the flight interruption. If more than one year has passed since the date of departure, the claim period has expired.

Please ensure the information entered below matches the details of your booking exactly, including:

  • Six-letter WestJet reservation code
  • First and Last Name match the itinerary or boarding pass
  • Date of birth

If you see an error message when submitting your information, verify your reservation details as noted above. 

Please note: if your reservation was booked or changed in the last 72 hours, or if you have not arrived at your destination, it may take up to 72 hours to confirm information and make the flight data available. In this case, please wait 72 hours before submitting your claim. 

Once your claim has been submitted, it cannot be retrieved at a later date. In the event you need a copy for your records, we encourage you to take a screenshot or a photo on your mobile device before clicking submit.