This depends on how your cancellation was processed. If you cancelled with an agent in our contact centre or online in Manage Trips, you will see the balance in your account immediately. Sign in to view your balance.
If you cancelled through the Coronavirus (COVID-19) cancellation form that was decomissioned on November 1st, 2022, , it may take up to 45 days to see the credit in your account. Thank you for your continued trust and patience as we work through tens of thousands of requests. .
You can use your Travel Bank credit to book new flights as soon as you see it in your account. If your flight was cancelled due to a schedule change and you do not see the correct balance, please contact us.