Flight delay and cancellation claims

In line with guidelines set out by the Air Passengers Protection Regulations, you may be entitled to compensation for the interruption in your travel plans.

Please fill out the form below for each individual traveller if:

  • you were on a WestJet-operated flight flying from, to or within Canada
  • you were informed 14 days or less before the departure time shown on your original ticket that the arrival at your destination would be delayed
  • you’ve received a refund for a delayed or cancelled flight and want to receive compensation for the inconvenience
  • your flight was delayed or cancelled for reasons within WestJet’s control

If your delayed or cancelled flight was not with WestJet, the airline who operated your flight will be best equipped to deal with your claim.

Contact us about concern regarding a WestJet flight.

Compensation amounts are based on the length of the delay:

Length of Delay Compensation

3 to 6 hours


6 to 9 hours


9 hours or more


Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.