Frequently asked questions
What is the difference between bulk orders and single purchase orders?
Bulk orders must be purchased on the gift card portal for business, once you register for an account. For bulk orders, gift cards can be purchased in any denomination between $25 CAD and $5,000 CAD per gift card up to a maximum cart order of $150,000 CAD.
Single purchase orders must be made on westjet.com/giftcards and can be purchased in any denomination between $25 CAD and $5,000 CAD up to a maximum cart order of $10,000 CAD.
Where can I purchase WestJet gift card bulk orders?
Plastic and eGift card bulk orders can be purchased on the gift card portal for business. If you do not have an account yet, register for an account.
What forms of payment are available for purchasing WestJet gift cards bulk orders?
Mastercard, Visa, American Express, Diners Club and Discover payment cards are accepted for purchase of WestJet gift card bulk orders.
What is the maximum amount I can purchase for a bulk order?
Gift cards can be purchased in any denomination between $25 CAD and $5,000 CAD per gift card up to a maximum cart order of $150,000 CAD.
Can I use more than one payment card to purchase a bulk order?
Only one payment card can be used per bulk order.
Can I purchase gift card bulk orders in U.S. dollars or any currency other than Canadian dollars?
Gift cards can only be purchased in Canadian dollars however can be redeemed in currencies other than Canadian dollars; foreign exchange rates will apply.
Can I cancel my gift card bulk order purchase and receive a refund?
WestJet gift card bulk orders cannot be cancelled and are not refundable.
When and how are plastic gift card bulk orders delivered?
Plastic gift card bulk orders are shipped to a single address via FedEx Ground within 5-7 business days for a fee. Plastic gift cards can only be shipped to addresses within Canada.
Upon purchase of a gift card bulk order an order confirmation will be sent via email. For plastic gift cards an email will also be sent when the order has been shipped.
Sign in to your account on the gift card portal to check the status of your gift card bulk order.
Plastic gift cards must be activated prior to distribution to recipients. Any gift card activity attempted prior to activation may render the gift card invalid.
Are plastic gift cards active when received?
Plastic gift card bulk orders are not active when received and must be activated prior to being distributed. Any gift card activity attempted prior to activation may render the gift card invalid. To activate your gift card, log into your account and click the "HISTORY" tab.
Once you have located the Order ID click the wand icon on the right to begin activation of all gift cards. The order status will read ‘order processed’ when complete.
eGift cards are automatically activated following completion of payment processing and fraud screening procedures.
Can I send a gift card bulk order to multiple addresses? What are the delivery options for bulk orders?
Plastic gift card bulk orders must be shipped to a single address. eGift gift card bulk orders can be sent to multiple addresses by uploading a CSV file with the email addresses specified. eGift card links can also be delivered via an XLS file and delivered through an internal corporate system.
Can I personalize gift cards within a bulk order?
No. The personal message used on a bulk order will be that same for all gift cards within the order.
What is a gift card carrier?
Add a carrier and envelope with your order for $0.25 per card. Each plastic gift card will be affixed to an 8.5" x 11" carrier and placed inside an envelope. Carrier information includes: to, from, message, and card value.
How do I track my gift card bulk order?
All gift card bulk orders can be viewed in the ‘History’ tab once signed into your account on the gift card portal.
Can I ship a gift card bulk order outside of Canada?
Plastic gift cards can only be shipped to addresses within Canada. An eGift card can be delivered to any valid email address.
Do WestJet gift cards have an expiry date?
Plastic and eGift cards purchased on westjet.com do not have an expiry date.
Can I use WestJet gift cards for contests, promotions, or prizing?
Permission is required for use of WestJet trademarks and logos for the purpose of advertising, as an endorsement for a product or service, or for any other purpose. Contact your WestJet sales representative for approval to use WestJet trademarks and logos or for use of WestJet gift cards as part of a corporate loyalty program.
Where is the gift card number and access code displayed?
For plastic gift cards the gift card number and access code are located on the back of your gift card. For eGift cards the gift card number and access code can be viewed through a link within your eGift card email.
Is there a delay on when a gift card can be redeemed?
Plastic gift card bulk orders are not active when received and must be activated prior to being distributed. Any gift card activity attempted prior to activation may render the gift card invalid. To activate your gift card, log into your account and click the "HISTORY" tab.
Once you have located the Order ID click the wand icon on the right to begin activation of all gift cards. The order status will read ‘order processed’ when complete.
Where can WestJet gift cards be redeemed?
Gift cards can be redeemed on eligible purchases on westjet.com, westjetvacations.com, through our contact centres or with your travel agent.
Gift cards cannot be redeemed at the airport or onboard at this time.
Are there any restrictions on what gift cards can be used for?
Gift cards can only be redeemed for new bookings on WestJet, WestJet Encore, and WestJet Link operated flights as well as advance seat selection fees (at the time of booking), including applicable taxes, fees and surcharges.
Gift cards cannot be used as payment for:
- Baggage fees, change and cancellation fees, same-day airport changes, seat upgrade fees, kennel fees, and unaccompanied minor fees
- WestJet Vacations packages
- WestJet Rewards redemption bookings
- Purchase of WestJet dollars
- Group bookings (vacations and air only)
- Pre-purchase menu items and Buy on Board menu items
- WestJet Connect
- Cargo services
- Travel insurance
- Car bookings and hotel reservations booked on westjet.com
- Partner airline operated flights
Can multiple gift cards be redeemed for a single booking?
A maximum of one gift card is permitted per booking. You can combine a single gift card with a payment card (Mastercard, Visa, American Express, Diners Club, Discover) to cover the cost of the transaction if necessary. Multiple gift cards cannot be consolidated into a single gift card.
Can gift cards be used as payment in combination with Travel Bank credits or WestJet dollars?
No, gift cards can only be combined with payment cards (Mastercard, Visa, American Express, Diners Club, Discover).
Can gift cards be redeemed for a booking in US dollars or any currency other than Canadian dollars?
Gift Cards can be redeemed on westjet.com in any available currency. If redeemed in a currency other than Canadian dollars, foreign exchange rates will apply.
Are gift cards transferable?
Yes. WestJet gift cards are fully transferable.
What do I do if I have forgotten my password?
You can reset your password on the gift card portal.
Who do I contact if I have forgotten my username?
The username is the email address used to set up the account.
My gift card bulk order hasn’t been delivered yet. What should I do?
You can check order status in the ‘History’ tab once signed in to your account on the gift card portal. For plastic gift card bulk orders, if it is past 7 business days from the date the order was placed, please contact us.
I entered the delivery email address or physical address incorrectly. How can I fix it?
Please contact us for delivery corrections.
I entered the delivery email address or physical address correctly but it wasn’t received. How can I resend?
For eGift Cards, have the recipient check their Junk or Spam folder. After you have confirmed the order details and it is past the expected delivery time, please contact us.
What happens if my gift card bulk order is lost, stolen, damaged or destroyed?
Gift cards are treated like cash; WestJet is not responsible for any stored value balance on gift cards which are lost, stolen, damaged or destroyed.
Can gift cards be refunded on cancelled booking?
Applicable fare rules apply for bookings paid for with a gift card.
Can I receive a refund for the balance of my gift card?
WestJet gift cards are not refundable or redeemable for cash except where required by law. The remaining value of a gift card does not expire and can be used for future travel on WestJet.
Will I earn WestJet dollars on the purchase or redemption on a WestJet gift card?
WestJet dollars cannot be earned on the purchase of WestJet gift cards. WestJet Rewards members will earn WestJet dollars on flights booked with a WestJet gift card if the fare purchased is eligible for accrual of WestJet dollars.
Can gift cards be reloaded?
WestJet Gift Cards cannot be reloaded.
Who do I contact if I need help with my gift card bulk order?
Sign in to your account on the gift card portal to check the status of your gift card bulk order. For other inquiries, please contact us.