Service Fees

Overweight and oversized bags for all members: $100-$118

Baggage fees are charged in Canadian (CAD) dollars, for flight departures outside Canada, baggage fees will be converted and charged in the local currency of the departure country. GST is charged on all itineraries that originate in Canada.

You can prepay for up to two pieces of checked baggage on WestJet operated flights when you book online or at any time up to 24 hours before your flight through Manage Trips.

Checked baggage fees may also be paid when you check-in online or at the airport 24 hours to 60 minutes before you fly.

Prepaid checked baggage fees are the same online  as at check-in and are refundable in the event of a flight cancellation.

Guests are encouraged to pre-pay for their first and second bags, as baggage fees will increase by $10 within 24 hours of departure or when checking-in at the airport. 

Baggage fees and country of origin

When WestJet’s baggage rules are determined to apply, fees depend on the country you depart from, as per industry standards.

Guests departing from:

• Canada - 1st bag fee $30-35.40 CAD for pre-paid and $40-47.20 CAD for check-in, 2nd bag fee $50-59 CAD for pre-paid and $60-71 CAD for check-in. 3rd, 4th, overweight and oversized bag fees $100-$118 CAD
• United States, Latin America, Caribbean - 1st bag $30 CAD for pre-paid and $40 CAD for check-in, 2nd bag $50 CAD for pre-paid and $60 CAD for check-in. 3rd, 4th, overweight and oversized bag fees $100 CAD. Check-in baggage fees will be converted and charged in USD and exchange rates will reflect on your credit card based on the day of departure
• Italy Italy, Ireland, France and Spain - 1st bag $30 CAD for pre-paid and $40 CAD for check-in, 2nd bag $50 CAD for pre-paid and $60 CAD for check-in. 3rd, 4th, overweight and oversized bag fees $100 CAD. Check-in fees will be quoted in Euros and exchange rates will reflect on your credit card based on the day of departure
• UK - 1st bag $30 CAD for pre-paid and $40 CAD for check-in, 2nd bag $50 CAD for pre-paid and $60 CAD for check-in. 3rd, 4th, overweight and oversized bag fees $100 CAD. Check-in fees will be quoted in GBP and exchange rates will reflect on your credit card based on the day of departure
• Australia – 1st bag $40 CAD for check-in, 2nd bag $60 CAD for check-in, 3rd, 4th, overweight and oversized bag fees $100 CAD. Check-in fees will be quoted in AUD and exchange rates will reflect on your credit card based on the day of departure
• All other locations – 1st bag $40 CAD for check-in, 2nd bag $60 CAD for check-in, 3rd, 4th, overweight and oversized bag fees $100 CAD. Check-in fees will be quoted in the local currency of departure and exchange rates will reflect on your credit card based on the day of departure

Basic fare guests departing from:

• Canada to Europe booked in Basic - 1st bag fee $60-71 CAD for pre-paid and $70-82.60 CAD for check-in, 2nd bag fee $90-107 CAD for pre-paid and $100-118 CAD for check-in
• United States to Europe booked in Basic - 1st bag fee $60-71 CAD for pre-paid and $70-82.60 CAD for check-in, 2nd bag fee $90-107 CAD for pre-paid and $100-118 CAD for check-in. Check-in bag fees will be charged in USD and exchange rates will reflect on your credit card based on the day of departure
• Italy, Ireland, France and Spain - 1st bag fee $60 CAD for pre-paid and $70 CAD for check-in, 2nd bag fee $90 CAD for pre-paid and $100 CAD for check-in. Check-in bag fees will be charged in Euros and exchange rates will reflect on your credit card based on the day of departure
• UK booked in Basic – 1st bag fee $60 CAD for pre-paid and $70 CAD for check-in, 2nd bag fee $90 CAD for pre-paid and $100 CAD for check-in. Check-in bag fees will be charged in GBP and exchange rates will reflect on your credit card based on the day of departure

Baggage fees are per direction, including taxes. GST is charged on all itineraries that originate in Canada.

Reimbursements 

If a bag is lost, you will be reimbursed for your baggage fee (not including excess valuation) in addition to settlement for the loss of luggage.

Carry-on items help to make your trip more comfortable and convenient. We do our best to accommodate your carry-on allowance in the cabin, but acceptance of carry-on baggage is subject to space availability. If adequate space is not available, carry-on items will be placed in checked baggage (and be unavailable for the duration of the flight) at no cost.

Good guideline: your souvenir stuffed buffalo head is definitely going in checked baggage.

The following is a breakdown of the fees associated with changing the name on your itinerary. Please contact us by phone if you would like to make a name change.

**Fees are charged in the currency of the original transaction. Credit card exchange rates apply.

If you have paid for your reservation using a credit card or payment card and you'd like to use your Travel Bank credit(s) instead, please contact us within 24 hours of making your reservation. Changing the form of payment after 24 hours from the time of booking is not possible.

Life sometimes gets in the way of other plans. We understand, and we try to be as accommodating as possible when plans change at the last minute, and that’s why we offer the flexibility to make a same-day change close to your time of departure.

What is a same-day change? 

A same-day change is a confirmed flight change requested starting at 24 hours before departure where the only difference is the time of departure. This means, when there is an earlier or later flight available, you may make a change, for a fee, at the airport or by calling WestJet if:

• the flight is from the same origin to the same destination;  
• the flight is on the same calendar day as the original departure;
• the flight is operated by WestJet (including WestJet Encore and WestJet Link by Pacific Coastal)
• you purchased one of the following fares: Econo, EconoFlex, Premium, PremiumFlex, Business, BusinessFlex or Member Exclusive (Economy, Premium or Business); and
• there is a seat available in the same cabin as originally booked.
   

Note: When flight is part of a WestJet Vacations package booking, same-day changes will apply to the flight only. WestJet and WestJet Vacations are not responsible for any impact to other planned or reserved activities, including but not limited to transfers, hotel reservations, excursions, etc. Any unused components will be forfeited.

When is a same-day change not available? 

Same-day flight changes are not available when:

• a Basic fare has been purchased;
• you are travelling on a charter flight; 
• there is only one departure scheduled for that day; or 
• there are no remaining departures for the day (i.e., you are on the last flight of the day).
   

If your reservation is not eligible for a same-day change, regular change and cancel rules (and applicable fees) will apply. 

If you fail to check in or board before the cut-off times, or to request a same-day change to your flight before it departs, you will be considered a no-show for your flight. 

As an exclusive benefit available to Platinum and Gold WestJet Rewards members only, they will be able to contact WestJet up to two hours after flight departure to move to another flight departing on the same calendar day, based on availability.

Same-day flight change fees (plus taxes) will be charged per guest. A difference in fare will not be charged. Any reduction in fare will not be credited.

• Changes will be accepted within 24 hours of the original booking without change fees. Guests will be required to pay the difference in fares.
• Changes accepted 21 days or more before departure, and subject to a 100 CAD change fee per guest including GST.
• Vacations booked with round-trip Premium fares will not be charged the change fee.
• All vacations are subject to applicable supplier rates and charges.
• Changes are re-booked at current retail price. A change of property is treated as a cancellation.
• One name change is permitted outside of 21 days or more prior to departure per booking for a change fee of 100 CAD plus GST. 
• Hotel and other suppliers also have fees that may be applicable.

To change your vacation, please contact WestJet Vacations during business hours.

Cancel within 24 hours of booking

Vacation package cancellations will be accepted within 24 hours of booking for no fee. The full amount of the package, or deposit paid, including refundable fees such as seat selection, will be fully refunded to the original form of payment.

• Cancellations will be accepted 25 days or more before departure, subject to a $250 CAD cancellation fee per guest.
• Vacations booked with round-trip Premium fares will not be charged the cancellation fee.
• Hotel and other suppliers also have cancellation fees that may be applicable. The remainder of the booking price will be refunded back to the original form of payment.
• Cancellations made 21 - 24 days before departure will result in 50% forfeit of the amount paid.
• Cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.

To cancel your vacation, please contact WestJet Vacations during business hours.

Life sometimes gets in the way of other plans. We understand, and we try to be as accommodating as possible when plans change. You may cancel flights up to two hours before scheduled departure. If you fail to check in or board before the cut-off time or to request a same-day change to your flight before it departs, you will be considered a no-show for your flight. Any fare associated with the original flight and any connecting flight(s), that were no showed, would be forfeit. Any remaining fares would be available as a credit or refund based on the original fare rules.