Service fees

There are quite a few service fees, and we want to make sure you understand them. This handy page outlines any fees that may come up when travelling as our guest.

The fee amounts show the minimum to maximum tax (0-18 per cent) payable, which may be applicable in some circumstances, unless otherwise noted, fees are shown in Canadian dollars. Please note, fees are generally charged in the currency of the reservation, however, in some cases they may also be charged in the currency of the country you're travelling to or from.

Are you travelling with one of our airline partners? The policies of the other carrier may apply. We encourage you to familiarize yourself with the fees for your journey.

Checked baggage fees

Whether you pride yourself in packing light or you can't travel without a full set of luggage, know ahead what your bags will cost so there’s no surprises at check-in.

Fare option	First bag	Second bag	Third bag	Fourth bag
Basic, Econo or Member Exclusive	$30-35.40	$50-59	$100-118	$100-118
EconoFlex	No fee	$50-59	$100-118	$100-118
Premium	No fee	No fee	$100-118	$100-118
Business	No fee	No fee	$100-118	$100-118

Basic fare travel to and from Europe

Baggage fees listed below are applicable for Basic fare travel between Canada and Europe.

Fare option	First bag	Second bag	Third bag	Fourth bag
Basic	$60-71	$90-107	$100-118	$100-118

Overweight and oversized bags for all fares: $100-$118

Fee is charged in CAD or USD, depending on departure country. GST is charged on all itineraries that originate in Canada.

Learn about baggage allowance.

Sports equipment handling fee:

A handling fee of $50 CAD/USD for select sporting equipment and firearms will apply. Learn about fees for sporting equipment

When is your first bag free?

First bag fees are included in EconoFlex, Premium and Business fares and for WestJet RBC® World Elite Mastercard‡ holders. Silver, Gold and Platinum WestJet Rewards members receive baggage benefits beyond the first bag.

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WestJet Rewards members checked baggage fees

Rewards member	First bag	Second bag	Third bag	Fourth bag
WestJet RBC® World Elite Mastercardǂ primary cardholders	No fee¹	$50-59	$100-118	$100-118
Silver members	No fee¹	No fee¹	$100-118	$100-118
Gold members	No fee¹	No fee¹	$100-118	$100-118
Platinum members	No fee¹	No fee¹	No fee¹	$100-118

Overweight and oversized bags for all members: $100-$118

Fee is charged in CAD or USD, depending on departure country. GST is charged on all itineraries that originate in Canada.

Learn more about WestJet Rewards

Paying baggage fees

You can pay fees for luggage on applicable flights when you check-in:

Online, 24 hours to 60 minutes before you fly
At the WestJet customer service desk
At a kiosk at the airport, before your flight departs

WestJet does not accept checked baggage fee payments through our Contact centre.

More about baggage fees

Baggage fees and country of origin

When WestJet’s baggage rules are determined to apply, fees depend on the country you depart from, as per industry standards.

Guests departing from:

Canada - 1st bag fee $30-35.40 CAD, 2nd bag fee $50-59 CAD, 3^rd, 4^th, overweight and oversized bag fees $100-$118 CAD
United States, Latin America, Caribbean - 1st bag fee $30 USD, 2nd bag fee $50 USD, 3^rd, 4^th, overweight and oversized bag fees $100 USD
Italy, Ireland, France and Spain - 1st bag $30 CAD, 2nd bag $50 CAD, 3^rd, 4^th, overweight and oversized bag fees $100 CAD will be quoted in Euros and exchange rates will reflect on your credit card based on the day of departure
UK - 1st bag $30 CAD, 2nd bag $50 CAD, 3^rd, 4^th, overweight and oversized bag fees $100 CAD will be quoted in GBP and exchange rates will reflect on your credit card based on the day of departure
Australia – 1st bag $30 CAD, 2nd bag $50 CAD, 3^rd, 4^th, overweight and oversized bag fees $100 CAD will be quoted in AUD and exchange rates will reflect on your credit card based on the day of departure
All other locations - 1st bag $30 CAD, 2nd bag $50 CAD, 3^rd, 4^th, overweight and oversized bag fees $100 CAD will be quoted in the local currency of departure and exchange rates will reflect on your credit card based on the day of departure

Basic fare guests departing from:

Effective February 12, 2020 for travel on or after March 31, 2020

Canada to Europe booked in Basic - 1st bag fee $60-71 CAD, 2nd bag fee $90-107 CAD
United States to Europe booked in Basic - 1st bag fee $60 USD, 2nd bag fee $90 USD
Italy, Ireland, France and Spain - 1st bag $60 CAD, 2nd bag $90 CAD will be quoted in Euros and exchange rates will reflect on your credit card based on the day of departure
UK booked in Basic – 1st bag $60 CAD, 2nd bag $90 CAD will be quoted in GBP and exchange rates will reflect on your credit card based on the day of departure

Baggage fees are per direction, including taxes. GST is charged on all itineraries that originate in Canada.

Reimbursements

If a bag is lost, you will be reimbursed for your baggage fee (not including excess valuation) in addition to settlement for the loss of luggage.

Learn more about baggage allowance

Carry-on luggage

Carry-on items help to make your trip more comfortable and convenient. We do our best to accommodate your carry-on allowance in the cabin, but acceptance of carry-on baggage is subject to space availability. If adequate space is not available, carry-on items will be placed in checked baggage (and be unavailable for the duration of the flight) at no cost.

Good guideline: your souvenir stuffed buffalo head is definitely going in checked baggage.

Item	Maximum size	Fee
One item of carry-on baggage	53 cm x 23 cm x 38 cm (21 in. x 9 in. x 15 in.)	No fee
One personal item	41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.)	No fee

Learn more about carry-on baggage

Change fees

Change fees apply for each affected flight – per direction, per person.

Change up to 24 hours after booking (excluding same-day travel)

NO FEE

All bookings made within 24 hours (excluding same-day travel) can be changed for no fee. Same-day travel is defined as a flight departing within 24 hours from time of booking.

Change fees after 24hr from the time of booking

Basic fares: No changes are permitted after 24 hours from time of booking.

Fares with flexibility

EconoFlex fares within Canada: Change your flight for no fee. Difference in fares will apply.
PremiumFlex and BusinessFlex fares: Change your flight for no fee. Difference in fares will apply.

Change fee for:	Econo	Econo Flex	Premium	Business
More than 60 days until your flight
Flight within Canada	50–59 CAD	No fee	50–59 CAD	100-118 CAD
Flight between Canada all destinations (except Europe):	50–59 CAD	25-30 CAD	50–59 CAD	100-118 CAD
Flight between Canada and Europe	100-118 CAD	100-118 CAD	100-118 CAD	400-472 CAD
60 days or less to your flight
Flight within Canada	100-118 CAD	No fee	100-118 CAD	100-118 CAD
Flight between Canada all destinations (except Europe):	100-118 CAD	100-118 CAD	100-118 CAD	100-118 CAD
Flight between Canada and Europe	250-295 CAD	250-295 CAD	250-295 CAD	400-472 CAD

Note:

For Member Exclusive fares, refer to the attributes of the fare bundle booked (ex. for Member Exclusive Economy, see rules for Econo, etc.)
Fees are charged in the currency of the original transaction. Credit card exchange rates apply. 
For companion voucher bookings, changes must be made prior to the expiry date of the voucher used for the original booking.

Change your flight

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Name change fees

The following is a breakdown of the fees associated with changing the name on your itinerary. Please call 1-888-937-8538 if you would like to make a name change.

Name change fee for:	Econo	Econo Flex	Premium	Business
Travel within Canada	100-118 CAD	100-118 CAD	100-118 CAD	100-118 CAD
Travel between Canada and all destinations except Europe:	100-118 CAD	100-118 CAD	100-118 CAD	100-118 CAD
Travel between Canada and Europe	150-177 CAD	150-177 CAD	150-177 CAD	150-177 CAD

**Fees are charged in the currency of the original transaction. Credit card exchange rates apply.

Changing your form of payment

If you have paid for your reservation using a credit card or payment card and you'd like to use your Travel Bank credit(s) instead, please call us at 1-888-937-8538 (1-888-WESTJET) within 24 hours of making your reservation. Changing the form of payment after 24 hours from the time of booking is not possible.

Same-day flight changes (during check-in)

Change fee for:	Econo	Econo Flex	Premium	Business
Flight within Canada	150-177 CAD	No fee	100-118 CAD	No fee
Flight between Canada and all destinations except Europe:	150-177 CAD	100-118 CAD	100-118 CAD	No fee
Flight between Canada and Europe	250-295 CAD	250-295 CAD	250-295 CAD	No fee

If you're looking to change to an earlier flight, or want to be re-accommodated for a missed flight, to the same origin and destination on the same day of travel, this must be requested at the time of check-in (or, if at the airport, within two hours of a missed flight). Please note, this will always be subject to availability. Also, the difference in fare will not be charged or refunded for a change to an earlier or missed flight.

Arriving early for your flight:

the flight must be to the same destination on the same calendar day and cannot be on a sold out flight.
your request is accommodated at the airport on the same calendar day, for the applicable fee based on the fare booked.
your request is accommodated through self-serve kiosk, mobile and web check-in starting five hours before the original flight's estimated time of departure. If you arrive more than five hours before the original flight's estimated time, you must see a WestJet customer service agent.
if there is space on the flight, you may be confirmed on the earlier flight.
you may only request to depart on an earlier flight if your baggage is with you.

Arriving late for your flight:

Please note, you will be considered a late-show if you contact WestJet within two hours of (before or after) your flight's scheduled time of departure. WestJet will allow you to late-show for the next available flight, to the same destination, on the same calendar day, if a seat is available, for the applicable fee. In some cases, the next available flight may be the next day or later, depending on the destination involved.

WestJet Vacations change fees

Changes will be accepted within 24 hours of the original booking without change fees. Guests will be required to pay the difference in fares.
Changes accepted 21 days or more before departure, and subject to a 100 CAD change fee per guest including GST.
Vacations booked with round-trip Premium fares will not be charged the change fee.
All vacations are subject to applicable supplier rates and charges.
Changes are re-booked at current retail price. A change of property is treated as a cancellation.
One name change is permitted outside of 21 days or more prior to departure per booking for a change fee of 100 CAD plus GST;
Hotel and other suppliers also have fees that may be applicable.

To change your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

Fare option	Downgrade in package price	Increase in package price
Econo or EconoFlex	100 CAD (includes GST) Refund to original form of payment	100 CAD (includes GST) Difference in package price will apply
Premium	No fee Refund to original form of payment	No fee Difference in package price will apply

Learn more about our fare options

Cancellation fees

Cancellation fees apply for each affected flight – per direction, per person.

For all fares, except Basic, you may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds including taxes and fees are forfeited.

Cancel up to 24 hours after booking (excluding same-day travel)

NO FEE

All bookings made within 24 hours (excluding same-day travel) can be cancelled for no fee. Same-day travel is defined as a flight departing within 24 hours from time of booking.

Cancel fees after 24hr from the time of booking

Basic fares: There is no refund or future travel credit for cancellations after 24 hours from time of booking.

Fares with flexibility

EconoFlex fares within Canada: Cancel your flight for no fee. Credit will be deposited in your travel bank
PremiumFlex and BusinessFlex fares: Cancel your flight for no fee. Refund returned to original form of payment.

Cancel fee for:	Econo	Econo Flex	Premium	Business
More than 60 days until your flight
Flight within Canada	50–59 CAD	No fee	50–59 CAD	100-118 CAD
Flight between Canada all destinations (except Europe):	50–59 CAD	25-30 CAD	50–59 CAD	100-118 CAD
Flight between Canada and Europe	100-118 CAD	100-118 CAD	100-118 CAD	600-708 CAD
60 days or less to your flight
Flight within Canada	100-118 CAD	No fee	100-118 CAD	100-118 CAD
Flight between Canada and all destinations except Europe:	100-118 CAD	100-118 CAD	100-118 CAD	100-118 CAD
Flight between Canada and Europe	250-295 CAD	250-295 CAD	250-295 CAD	600-708 CAD

Note:

For Member Exclusive fares, refer to the attributes of the fare bundle booked (ex. for Member Exclusive Economy, see rules for Econo, etc.)
Fees are charged in the currency of the original transaction. Credit card exchange rates apply.

Cancel your flight

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Same-day flight cancellation (during check-in)

Same-day travel cancellation fees

Cancel fee for:	Econo	Econo Flex	Premium	Business
Flight within Canada	100-118 CAD	No fee	100-118 CAD	100-118 CAD
Flight between Canada and all destinations except Europe:	100-118 CAD	100-118 CAD	100-118 CAD	100-118 CAD
Flight between Canada and Europe	250-295 CAD	250-295 CAD	250-295 CAD	600-708 CAD

WestJet Vacations cancellation fees

Cancel within 24 hours of booking

Vacation cancellations will be accepted within 24 hours of booking for no fee. The full amount of the package, or deposit paid, including refundable fees such as seat selection, will be fully refunded to the original form of payment.

For vacations purchased on or after September 17, 2018

Cancellations will be accepted 25 days or more before departure, subject to a $250 CAD cancellation fee per guest.
Vacations booked with round-trip Premium fares will not be charged the cancellation fee.
Hotel and other suppliers also have cancellation fees that may be applicable. The remainder of the booking price will be refunded back to the original form of payment.
Cancellations made 21 - 24 days before departure will result in 50% forfeit of the amount paid.
Cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.

to cancel your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

Fare option	Cancellations 25 days or more prior to departure	Cancellations made 21-24 days before departure	Cancellations less than 21 days to departure
Economy Cabin	250 CAD per guest	50% of package price	Non-refundable
Premium Cabin	No fee	50% of package price	Non-refundable

No-show policy

Life sometimes gets in the way of plans. We understand, and we try to be as accommodating as possible when plans change. You may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds (including taxes and fees) are forfeited, and that's no fun for anyone.

Cancel your flight

Seat fees

Don’t miss out on the seat you want. Whether you prefer a window or aisle seat, or perhaps you want to be one of the first off the aircraft upon arrival, then you’ll want to reserve your seat ahead of time.

Fees for advanced seat selection

If you skip seat selection, your seat will be automatically assigned for no fee. Choosing a seat at any time will result in the following fees based on your fare:

Fare	At check-in	Standard seat	Preferred seat	Exit row seat
Basic	5-236 CAD	5-236 CAD	5-236 CAD	5-236 CAD
Econo	✔	5-236 CAD	5-236 CAD	5-236 CAD
EconoFlex	✔	✔	At a discount to Econo/Basic	5-236 CAD
Premium/Business	✔	✔	✔	✔

Fees for advance seat selection are charged for each flight segment, each direction of travel. Flight segments are identified by flight numbers; each flight number represents one flight segment.If you are paying for a seat fee on westjet.com, the fee will be charged in the currency of your reservation, when selecting a seat more than 24 hours before flight time.

Seat fees are non-refundable within 24 hours of scheduled departure with the exception of full itinerary cancellations made more than two hours before the originally scheduled time of departure.

Complimentary seat assignment for family seating is provided for each guest under the age of 14 so they can be seated with one adult.

Select a seat on an upcoming flight

Upgrade your seat

When your pet flies WestJet, they're our guest. Okay, so they don't get spicy snack mix or inflight entertainment - yet - but we do work hard to ensure your pet travels in comfort and safety. To ensure we provide the best ride for your pet, travel dates, kennel sizes, animal types and other restrictions apply. Learn more.

pets are not accepted at all hotels, or may be permitted with additional charges. Please contact the hotel directly to inquire.
To add kennel as carry-on or checked baggage to a WestJet flight please call 1-888-937-8538 (1-888-WESTJET).
Not travelling with your pet? WestJet Cargo can help get your animal where they are going.

Travelling option	Fee
In the cabin (carry-on)	Travel within/between Canada and the U.S. $50 - $59 CAD/USD Travel between Canada/U.S. and all destinations outside the U.S. $100 - $118 CAD/USD
As checked baggage	Travel within/between Canada and the U.S. $100 – $118 CAD/USD Travel between Canada/U.S. and all destinations outside the U.S. $200 - $236 CAD/USD
On their own (as cargo)	Please contact WestJet Cargo at 1-866-952-2746 (1-866-WJCARGO).

Travelling option

Fee

In the cabin (carry-on)

Travel within/between Canada and the U.S.

$50 - $59 CAD/USD

Travel between Canada/U.S. and all destinations outside the U.S.

$100 - $118 CAD/USD

As checked baggage

Travel within/between Canada and the U.S.

$100 – $118 CAD/USD

Travel between Canada/U.S. and all destinations outside the U.S.

$200 - $236 CAD/USD

On their own (as cargo)

Please contact WestJet Cargo at 1-866-952-2746 (1-866-WJCARGO).

All WestJet aircraft are cashless. We accept the WestJet RBC® MasterCardǂ, American Express®, Diners Club International®, Discover®, MasterCard® and Visa®. On-board purchases are charged in Canadian dollars. Guests seated in Premium receive food and beverages (beer, wine and spirits). WestJet reserves the right to limit alcohol service.

Service	Fee and details
Non-alcoholic beverage and snack	Complimentary (on flights over one hour)
Food options	2.99-16.49 CAD (availability based on flight time and duration)
Alcoholic beverages	6.99-8.49 CAD (availability based on flight time and duration)
Earbuds	Standard 3.49 CAD* Hi-fi 12.49 CAD* * Plus applicable taxes.
Blanket	3.99-4.59 CAD

Learn more about inflight experience

Did you know we fly lobsters too? And you don't even have to buy them a seat (just a special box). We have some other special services that you might be interested in. Unfortunately, lemon herb butter is not one of them.

Service	Fee and details
Unaccompanied minor	$100-118 CAD per direction
Travel Bank credit extension	$20-23.00 Some credits may not qualify for extension.
Excess valuation	$10-11.80 CAD per item
Contact Centre Booking Fee for Basic fare_⁷	$15.75 per guest

Helpful links

Bereavement fare

Departure taxes

Exemptions and deductions

Our fares

Service fees

Checked baggage fees

Sports equipment handling fee:

When is your first bag free?

WestJet Rewards members checked baggage fees

Paying baggage fees

More about baggage fees

Baggage fees and country of origin

Reimbursements

Carry-on luggage

Change fees

Change up to 24 hours after booking (excluding same-day travel)

NO FEE

Change fees after 24hr from the time of booking

Fares with flexibility

More than 60 days until your flight

60 days or less to your flight

Name change fees

Changing your form of payment

Same-day flight changes (during check-in)

WestJet Vacations change fees

Cancellation fees

Cancel up to 24 hours after booking (excluding same-day travel)

NO FEE

Cancel fees after 24hr from the time of booking

Fares with flexibility

More than 60 days until your flight

60 days or less to your flight

Same-day flight cancellation (during check-in)

WestJet Vacations cancellation fees

Cancel within 24 hours of booking

No-show policy

Seat fees

Fees for advanced seat selection

Helpful links

About WestJet

Westjet vacations

Services

Legal