Service fees

Overweight and oversized bags for all members: $100-$118

Fee is charged in CAD or USD, depending on departure country. GST is charged on all itineraries that originate in Canada.

You can pay fees for luggage on applicable flights when you check-in:

• Online, 24 hours to 60 minutes before you fly
• At the WestJet customer service desk
• At a kiosk at the airport, before your flight departs

WestJet does not accept checked baggage fee payments through our Contact centre.

Baggage fees and country of origin

When WestJet’s baggage rules are determined to apply, fees depend on the country you depart from, as per industry standards.

Guests departing from:

• Canada - 1st bag fee $30-35.40 CAD, 2nd bag fee $50-59 CAD, 3^rd, 4^th, overweight and oversized bag fees $100-$118 CAD
• United States, Latin America, Caribbean - 1st bag fee $30 USD, 2nd bag fee $50 USD, 3^rd, 4^th, overweight and oversized bag fees $100 USD
• Italy, Ireland, France and Spain - 1st bag $30 CAD, 2nd bag $50 CAD, 3^rd, 4^th, overweight and oversized bag fees $100 CAD will be quoted in Euros and exchange rates will reflect on your credit card based on the day of departure
• UK - 1st bag $30 CAD, 2nd bag $50 CAD, 3^rd, 4^th, overweight and oversized bag fees $100 CAD will be quoted in GBP and exchange rates will reflect on your credit card based on the day of departure
• Australia – 1st bag $30 CAD, 2nd bag $50 CAD, 3^rd, 4^th, overweight and oversized bag fees $100 CAD will be quoted in AUD and exchange rates will reflect on your credit card based on the day of departure
• All other locations - 1st bag $30 CAD, 2nd bag $50 CAD, 3^rd, 4^th, overweight and oversized bag fees $100 CAD will be quoted in the local currency of departure and exchange rates will reflect on your credit card based on the day of departure

Basic fare guests departing from:

• Canada to Europe booked in Basic - 1st bag fee $60-71 CAD, 2nd bag fee $90-107 CAD
• United States to Europe booked in Basic - 1st bag fee $60 USD, 2nd bag fee $90 USD
• Italy, Ireland, France and Spain - 1st bag $60 CAD, 2nd bag $90 CAD will be quoted in Euros and exchange rates will reflect on your credit card based on the day of departure
• UK booked in Basic – 1st bag $60 CAD, 2nd bag $90 CAD will be quoted in GBP and exchange rates will reflect on your credit card based on the day of departure

Baggage fees are per direction, including taxes. GST is charged on all itineraries that originate in Canada.

Reimbursements 

If a bag is lost, you will be reimbursed for your baggage fee (not including excess valuation) in addition to settlement for the loss of luggage.

Carry-on items help to make your trip more comfortable and convenient. We do our best to accommodate your carry-on allowance in the cabin, but acceptance of carry-on baggage is subject to space availability. If adequate space is not available, carry-on items will be placed in checked baggage (and be unavailable for the duration of the flight) at no cost.

Good guideline: your souvenir stuffed buffalo head is definitely going in checked baggage.

The following is a breakdown of the fees associated with changing the name on your itinerary. Please call 1-888-937-8538 if you would like to make a name change.

**Fees are charged in the currency of the original transaction. Credit card exchange rates apply.

If you have paid for your reservation using a credit card or payment card and you'd like to use your Travel Bank credit(s) instead, please call us at 1-888-937-8538 (1-888-WESTJET) within 24 hours of making your reservation. Changing the form of payment after 24 hours from the time of booking is not possible.

If you're looking to change to an earlier flight, or want to be re-accommodated for a missed flight, to the same origin and destination on the same day of travel, this must be requested at the time of check-in (or, if at the airport, within two hours of a missed flight). Please note, this will always be subject to availability. Also, the difference in fare will not be charged or refunded for a change to an earlier or missed flight.

Arriving early for your flight: 

• the flight must be to the same destination on the same calendar day and cannot be on a sold out flight.
• your request is accommodated at the airport on the same calendar day, for the applicable fee based on the fare booked.
• your request is accommodated through self-serve kiosk, mobile and web check-in starting five hours before the original flight's estimated time of departure. If you arrive more than five hours before the original flight's estimated time, you must see a WestJet customer service agent.
• if there is space on the flight, you may be confirmed on the earlier flight.
• you may only request to depart on an earlier flight if your baggage is with you.

Arriving late for your flight:

Please note, you will be considered a late-show if you contact WestJet within two hours of (before or after) your flight's scheduled time of departure. WestJet will allow you to late-show for the next available flight, to the same destination, on the same calendar day, if a seat is available, for the applicable fee. In some cases, the next available flight may be the next day or later, depending on the destination involved.

• Changes will be accepted within 24 hours of the original booking without change fees. Guests will be required to pay the difference in fares.
• Changes accepted 21 days or more before departure, and subject to a 100 CAD change fee per guest including GST.
• Vacations booked with round-trip Premium fares will not be charged the change fee.
• All vacations are subject to applicable supplier rates and charges.
• Changes are re-booked at current retail price. A change of property is treated as a cancellation.
• One name change is permitted outside of 21 days or more prior to departure per booking for a change fee of 100 CAD plus GST;
• Hotel and other suppliers also have fees that may be applicable.

To change your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

Same-day travel cancellation fees

Cancel within 24 hours of booking

Vacation cancellations will be accepted within 24 hours of booking for no fee. The full amount of the package, or deposit paid, including refundable fees such as seat selection, will be fully refunded to the original form of payment.

For vacations purchased on or after September 17, 2018

• Cancellations will be accepted 25 days or more before departure, subject to a $250 CAD cancellation fee per guest.
• Vacations booked with round-trip Premium fares will not be charged the cancellation fee.
• Hotel and other suppliers also have cancellation fees that may be applicable. The remainder of the booking price will be refunded back to the original form of payment.
• Cancellations made 21 - 24 days before departure will result in 50% forfeit of the amount paid.
• Cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.

to cancel your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

Life sometimes gets in the way of plans. We understand, and we try to be as accommodating as possible when plans change. You may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds (including taxes and fees) are forfeited, and that's no fun for anyone.