1. Home
  2. Contact us

Contact us

Flexible change or cancellation

We’ve relaxed our change/cancel policy so you can change or cancel your flight or vacation for a $0 one-time fee waiver.

Change/cancel your flights online   Flexible change/cancel policy

Flight refunds will be returned as a future travel credit in the form of a Travel Bank, valid for 24 months. Vacation refunds will be returned as WestJet dollars, valid for 24 months. For those requesting refunds to original form of payment, more information will be provided on this at a later date.

 

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Companion vouchers

We are extending the validity period on the following companion vouchers:

  • Unredeemed companion vouchers expiring in March, April or May 2020
  • Companion vouchers with an earlier expiry date, that were redeemed for travel between March 1 and May 31, 2020, where travel was cancelled due to COVID-19

Sign in to see extended vouchers after April 7, or within 14 days from your cancellation.

For immediate assistance please direct your question to Juliet, our digital travel assistant. ​